4/10 Poor
Jennifer
Traveled with group
May 15, 2024
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Food from the buffet was mediocre at best. Not that much variety. Either too salty (especially the meat), or too sweet (like the soups). Rice not properly cooked at times, some pieces still hard, even raw. Room cleaners did not give new towels everyday nor new amenities everyday like soap. The cover for the bed was extremely thin, even with low AC, so it was very cold at night. Only extremely hot water coming out from sink and shower, so very irritating to those with sunburns. Not very convenient to only have hot water when living in a hot country. Italian restaurant was okay, carbonara pasta was too salty. Alma restaurant was a disaster. Nice view by the ocean but there were flies everywhere. We were too busy killing them that some ended up dead in our food. We requested to change tables and pointed to the server the dead bugs in our food, but he took his bare hands to take the bugs out of our food instead of giving us a new plate of food. Very unsanitary. Entertaintment was very fun, especially the employees and the shows at night. The food at the food truck was good, and so was the fried chicken at the snack bar.
Jennifer
Stayed 7 nights in May 2024