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Urbana Hotel

2.0 star property
Guests unwind with attentive service at this San Juan hotel where staff excel at meeting travelers' needs while historic sites beckon nearby

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Urbana Hotel sits in the heart of San Juan, offering a lively atmosphere where travelers appreciate the practical amenities like in-room WiFi and luggage storage. The 24-hour front desk team provides excellent service that previous guests consistently praise in their reviews.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • 24/7 front desk

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

View all photos for Basic Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Basic Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Smart TV
Premium bedding
Pillowtop bed
Separate bedroom
Private bathroom
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Smart TV
Premium bedding
Pillowtop bed
Separate bedroom
Private bathroom
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillowtop beds, free WiFi, bed sheets

Superior Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Smart TV
Premium bedding
Pillowtop bed
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Puerta de Tierra, a neighborhood in San Juan, Urbana Hotel is near the airport and near the beach. While the natural beauty of Condado Beach and Escambron Beach can be enjoyed by anyone, those looking for an activity can check out Port of San Juan. Pablo Casals Museum and Institute of Puerto Rican Culture are also worth visiting. Visit our San Juan travel guide
Map
00901, San Juan, San Juan, 102 C. Pelayo

What's nearby

  • San Juan Cruise Port, Puerto Rico
    Port of San Juan
    7 min walk - 0.6 km
  • Luis Muñoz Rivera Park which includes a garden
    Luis Muñoz Rivera Park
    9 min walk - 0.8 km
  • Escambron Beach
    Escambron Beach
    12 min walk - 1.1 km
  • Castillo de San Cristobal
    Castillo de San Cristobal
    16 min walk - 1.4 km
  • Pan American Pier
    4 min drive - 2.9 km

Getting around

  • Sacred Heart Station
    7 min drive
  • Luis Munoz Marin Intl. Airport (SJU)
    17 min drive

Restaurants

  • McDonald's
    11 min walk
  • El Hamburger
    8 min walk
  • Tostado*
    2 min walk
  • Brasas Gastro Bar
    12 min walk
  • Bahia Tropical
    8 min walk

About this property

Urbana Hotel

Hotel near Port of San Juan
Close to Pan American Pier and Puerto Rico Convention Center, Urbana Hotel has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Luggage storage, beach towels, and a 24-hour front desk
  • Smoke-free premises and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Urbana Hotel offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi.
Extra amenities include:
  • Bathrooms with showers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Beach towels

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Frequently asked questions

Is Urbana Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Urbana Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Urbana Hotel?

Check-out is at 11:00 AM.

Where is Urbana Hotel located?

Located in Puerta de Tierra, this hotel is within a 15-minute walk of Port of San Juan and Escambron Beach. Condado Beach and Puerto Rico Convention Center are also within 3 mi (5 km).

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Reviews

Urbana Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.8

Amenities

9.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 248 out of 435 reviews
Rating 8 - Good. 72 out of 435 reviews
Rating 6 - Okay. 67 out of 435 reviews
Rating 4 - Poor. 23 out of 435 reviews
Rating 2 - Terrible. 25 out of 435 reviews

Reviews

10/10 Excellent

Frankeisha

Liked: Cleanliness, amenities, property conditions & facilities
The room was very cute and clean and the staff amazing. Everything was walking distance and it felt so great to be back home.
Stayed 3 nights in Dec 2025

6/10 Okay

Frankie

Liked: Cleanliness, property conditions & facilities
Good location to go any part. The building is safe, good gates and security camaras all over. Room was clean ac good. No mcrowave or coffee in the hotel.
Stayed 5 nights in Jan 2026

10/10 Excellent

elis

Liked: Cleanliness, property conditions & facilities
Great location, super clean. I woukd stay again
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to national park and house, no problems was able to request house keeping everyday
Stayed 5 nights in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was wonderful. Friendly and helpful. The room was disappointing. Our first night, we were placed in a TINY room that didnt reflect the pics. The manager was gracious and moved us to a better room the next night. No hot water was available and the AC was either full on and freezing or had to turn off. The only saving grace was the staffs kindness.
Stayed 2 nights in Jan 2026

6/10 Okay

Felipe

Liked: Cleanliness, amenities
Good. Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property. Kind staff. Great location
Stayed 4 nights in Aug 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For shopping you had to get in a car and take a drive. Available restaurants in walking distance.
Stayed 3 nights in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and friendly. Definitely would come back to this hotel in the future.
Stayed 4 nights in Jul 2025

10/10 Excellent

karmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and explored around within minutes of walking
Stayed 6 nights in Apr 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Pretty much all we needed.
Stayed 5 nights in Jun 2025

10/10 Excellent

David Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! The rooms are modest but I think that’s reflected in the price. Only a small desk and mini fridge in the room, but I didn’t need more than that. The bed is comfortable, the balcony is a nice touch, the connected properties have lots of amenities, the area has great dining and drink options, and best of all, the location is fantastic. 30 minute walk or 5 min drive to Old San Juan, 5 minutes drive into downtown, a good beach a 5-10 minute walk away.
Stayed 7 nights in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills room that had everything we needed to explore Old San Juan. Walking distance to everything with great staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Christine Molliemae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location to get to everything.
Stayed 3 nights in Feb 2025

10/10 Excellent

bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place. The staff was very friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff!
Stayed 6 nights in Nov 2024

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the employees was very nice and friendly
Stayed 4 nights in Jun 2025

8/10 Good

Cristhy Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urbana is a cozy and welcoming place with such kind, attentive staff. The only small issues were that the hot water wasn’t always consistent and at night some outside noise and music could be heard in the room, but overall it was a pleasant stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
The beds and pillows are VERY confortable, the room that i got was a bit small but EXTREMELLY clean.. Customer service is 1A, very very good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Clean and comfortable
Stayed 1 night in May 2025

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Overall good place to stay. Little small and could use a microwave. Area is great and staff is awesome
Stayed 4 nights in May 2025

6/10 Okay

Shavon

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I enjoyed the room with the big windows….the breeze was everything
Stayed 5 nights in Jun 2025

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
I like that there was a bodega near by that was open till midnight and also the little coffee stand nearby was a great
Stayed 5 nights in Jun 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and a bar next to it. Close to old San Juan.
Stayed 5 nights in Mar 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was very clean and the staff was wonderful.
Stayed 10 nights in Feb 2025