サンファンのスパのあるリゾート & ホテル

「フロント、ロビーはとても綺麗でスタッフも親切です。 しかし部屋の清掃が適当で綺麗ではありません。シーツも同じシーツを変えずに整えただけ。信じられません。プールも汚く汚れています。朝10時にプールに多くの虫が浮いていました。あと2日目、レストランで食事をしましたが、私ともう１人が食あたりになりました。ホテルでなるなんて信じられませんでしたが本当です。せっかく景色の良いホテルなのに本当に残念です。再度スタッフの教育、研修した方が良いのでは？私はもう二度と行くことは無いです。」

「True/Facts: Our Room on the second floor does not have a working phone. It looked like a props/toy phone only. Very difficult for someone who is physically challenged with underlying conditions because if you need serv you have to walk down the stairs to go to front lobby. Management was informed but the service request was dismissed as unimportant. NO PETS policy but their own pets (cat/dog) roam around the property, even in their Cafe (Eagle's Nest) Alfresco where renters/transients eat our...

「The building is quite new , spacious, comfort rooms very adequate & clean. Quiet neighborhood & staff service is excellent. Parking needs room for improvement. Overall 4 stars!...」

「The shops nearby is convenient. The problem with the kitchen is only 1 outlet is available. Had to unplug the ref to be able to use the microwave, toaster & portable stove. No bath soap was provided. The roll away bed was not comfortable to sleep on. Had to stand on the bed to adjust the fan(that is a safety issue). No kitchen utensils (knife). Smell coming out of the bathroom is a health issue. Since there was no AC it was very uncomfortable to sleep even fam was provided.」

「Property is close to everything.」