4/10 (不満)
Eladio
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
This hotel hosts many conventions for corparate companies. Large groups of 300-400 employees which then have events and take over the amenities such as the pool and restaurants surrounding the pools. We were kicked out of the pool because the company that was hosting the event wanted no people in any of the pools. We were rudely kicked out by staff, it was disgraceful how they did it. Screaming and yelling get out!!! We were not notified by staff there will be an event that would restrict our amenities, the reason we chose El Conquistador is because of the pool as we have small children. They charge a lot of money in resort fees and rudely and without warning just kick you out of the pool. They kicked out all the families there out of the pool, vacations ruined. It was horrible entire family vacation was ruined and we were celebrating our daughter 9th birthday. Such a beautiful hotel ruined by the staff, absolute disaster we are NEVER going back!!!
Eladio
2024 年 5 月に 4 泊滞在