The Row Hotel, BW Signature Collection

Property class: 3

Choose dates to view prices

Close to Santana Row Shopping Center and Winchester Mystery House, The Row Hotel, BW Signature Collection provides amenities like a 24-hour gym. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym
  • 24/7 front desk
The current price is ￥24,798
￥28,318 total
includes taxes & fees
Sep 25 - Sep 26

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for 2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

A hotel room with two beds, a desk, a chair, a TV, and a wooden accent wall.

2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

A hotel room with a large bed, a desk, a chair, a bench, a window, and a wooden accent wall.

1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

A hotel room with two beds, a desk, a chair, a TV, and a wooden accent wall.

2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a bench, and a wooden accent wall.

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(42 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

A hotel room with two beds, a desk with a flat-screen TV, a ceiling fan, and a window with a view of trees.

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a desk with a computer, and a TV on the wall.

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

A hotel room with a large bed, two bedside tables, a desk, a chair, a bench, and a mirror.

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a desk with a computer, and a TV on the wall.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk, a chair, a bench, and a wooden accent wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

In the entertainment district, The Row Hotel, BW Signature Collection is in an area with great shopping. Winchester Mystery House and Mission Santa Clara de Asis are local landmarks, and the area's natural beauty can be seen at Silicon Valley and Castle Rock State Park. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or PayPal Park. Visit our San Jose travel guide
Map
95128, CA, San Jose, 2404 Stevens Creek Blvd

What's nearby

  • A fountain with water jets in a tiled planter surrounded by red poinsettia plants.
    Santana Row Shopping Center
    11 min walk - 1.0 km
  • A circular pool with a fountain, surrounded by a fence, and trees in the background.
    San Jose Municipal Rose Garden
    15 min walk - 1.3 km
  • A large, ornate house with a red roof and a garden with pink flowers.
    Winchester Mystery House
    20 min walk - 1.7 km
  • A building entrance with tall columns and a pathway lined with blue planters.
    Rosicrucian Egyptian Museum
    3 min drive - 1.5 km
  • Westfield Valley Fair Shopping Mall
    8 min walk - 0.7 km

Getting around

  • Race Station
    3 min drive
  • Santa Clara Station
    5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC)
    8 min drive

Restaurants

  • Din Tai Fung
    19 min walk
  • Lady M Cake Boutique
    10 min walk
  • CoCo Fresh Tea & Juice
    19 min walk
  • Sarku Japan
    20 min walk
  • Maison de Patisserie
    19 min walk

About this property

The Row Hotel, BW Signature Collection

  • Hotel near Santana Row Shopping Center
  • Close to Winchester Mystery House, The Row Hotel, BW Signature Collection provides amenities like a 24-hour gym. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • Express check-out, express check-in, and a 24-hour front desk
    • Smoke-free premises and a vending machine
    • Guest reviews speak highly of the overall value and proximity to shopping
  • Room features
  • All 55 individually furnished rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
  • Extra amenities include:
    • Bathrooms with tubs or showers and free toiletries
    • 48-inch Smart TVs with cable channels
    • Wardrobes/closets, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 20

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: USD 20

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

A virtual front desk provides assistance to guests

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Is The Row Hotel, BW Signature Collection pet-friendly?

Yes, The Row Hotel, BW Signature Collection allows cats and dogs (limit 1 total). There's a fee of USD 35 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Sep 19, 2026, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on Sep 25, 2026 start from ￥24,798, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at The Row Hotel, BW Signature Collection?

Check-out is at 11:00 AM. Late check-out is available for USD 20 (subject to availability).

Where is The Row Hotel, BW Signature Collection located?

Situated in the entertainment district, this hotel is within a 15-minute walk of Silicon Valley and Santana Row Shopping Center. SAP Center at San Jose and Winchester Mystery House are also within 3 mi (5 km).

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Reviews

The Row Hotel, BW Signature Collection Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 369 out of 646 reviews
Rating 8 - Good. 136 out of 646 reviews
Rating 6 - Okay. 66 out of 646 reviews
Rating 4 - Poor. 35 out of 646 reviews
Rating 2 - Terrible. 40 out of 646 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off the freeway and close to the mall. Room was comfy. We just stayed one night passing through.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, bed and pillows excellent definitely I will stay there again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed us to check in early and the room was clean!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located. Clean and safe parking.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and great staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price in the local market, the room was very roomy. It had a slight smell of bleach in the room, which we like because we know the room has been disinfected. The roof smelled really clean. Everything was easy to use for a little bitty store. They have there with just a few needs and snacks was perfect. They did have breakfast, but we did not utilize that perk. Note they do have a virtual assistant for the late night or evening evenings, as only a personal assistant in the mornings when we stayed there. For the price, we will stay there again.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Parking was easy, (in an attached garage). The free breakfast was typical of hotel offerings. Santana Row for shopping and dining is very nice. The shops are high end.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for access to Santa Row based companies and the highway to elsewhere. Very nice staff, comfortable rooms, good breakfast. The only negative is that it takes 2-3 minutes to get hot water from the sink or shower, which is mildly annoying. In any case, this is my go-to hotel for my monthly treks to Silicon Valley.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, easy parking, but it could be more secure, nice breakfast included
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy check in. Always enjoy staying here.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I love it , also they provide excellent breakfast.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very well maintained, clean and comfortable. AC and heat worked beautifully and was also very quiet
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Room was decent not what I expected for the price that I paid, parking was amazing, air conditioning work great, the virtual agent was kind of complicated. Check in was a hassle. The lobby area is well maintained. It very noisy.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pro: easy check in and check out, password door key.not busy, nice breakfast. Spacious suite. Easy parking. Con: extremely noisy if your room is street side, no room cleaning we stayed for two nights. Broken bedroom door.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location! We seem to always book this hotel Everytime we are in San Jose. Friendly staff and very clean rooms
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Clean room, great breakfast, near freeways and mall
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virtual check in process was super easy and we are grateful our room was ready before the usual check in time of 4pm. It is super close to Santana Row, about a mile, so it was convenient to go explore that area and then have a quick drive back. Someone near us had a pet so we heard a dog barking a good part of the night but once we turned on the fan noise it was drowned out. Also sounded like someone was having a dance party in the room above us lol. For a quick night in the area though before going to the airport this place was great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice staff..
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very polite staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and secure. Staff was friendly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Very refreshing environment, staff very attentive, well kept property!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Virtual assistant was a bit werid, guy in front of me wasnt happy. Nice comfortable stay though!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great amenities
Stayed 2 nights in Nov 2025