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"Check in was with a pleasant and friendly man. Room is very spacious and handicap friendly and nicely decorated. "

"The Westin Pasadena is a lovely four star quality hotel. I stayed there three nights while visiting family, and I plan on staying there again the next time I visit. The room was up to date and typically styled for an upper mid-level hotel chain and the bed was comfortable. The entire hotel was well maintained and clean. The fitness center was well equipped. I was only interested in the treadmill, and since they had five or six of them (can't remember exactly) I never had to wait to use one. I thought it was a 24 hour facility, but they sent me an e-mail after I booked saying it was closed from10PM to 6AM. I didn't see the note until after I was back home, and did use it after 10. But keep those restrictions in mind. The parking was a bit of a problem. If you want ins and outs, you must use the valet service. They had a $19 maximum for 24 hours (at the time of my stay) but if you leave and come back, your maximum amount resets, so technically you could wind up paying $57 for 24 hours. The garage isn't owned by Westin, so they have no control over the cost. The valet is more convenient and just five dollars more than the self park, (IIRC) so definitely worth it if you're going in and out. The only thing I ordered from the restaurant was the beet salad, and it was delicious."

"We’ve stayed here 3 or 4 times and love it. It’s in a perfect location so close to shopping and restaurants."

"Everyone at the property was so nice and helpful! Great staff and great property! We had medical supplies shipped to the property and the staff was very helpful and kind throughout the entire process!"

"The hotel was great. The location was amazing. "

"Clean,Nice,Convenience."

"It’s the second time at the this location and they both have been great!"

"All good "

"The staff was amazing."