ロビー

ガレリア パーク ホテルの口コミ

4 out of 5
ガレリア パーク ホテル
191 Sutter St, San Francisco, CA

口コミ

9.2

とても素晴らしい

評価 10 - 1002 件の口コミ中 687 件が非常に良い" "
評価 8 - 1002 件の口コミ中 242 件が良い" "
評価 6 - 1002 件の口コミ中 49 件が普通" "
評価 4 - 1002 件の口コミ中 10 件が不満" "
評価 2 - 1002 件の口コミ中 14 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
かなり早く着いてしまったのですが,早々にcheck inさせてもらえて助かりました.
2024 年 1 月に 2 泊滞在
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for taking the time to complete our survey and giving us a perfect score! Your feedback on Hotels.com is highly appreciated. I am glad to hear that we could accommodate your early check-in request. We hope to have the opportunity to serve you again in the future!

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 5 月に 1 泊滞在
Jessieからの返信 (投稿日 : 2021 年 5 月 31 日)
Thank you for your positive review. We hope to see you again in the future!

10/10 (非常に良い)

Daisuke

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
英語が出来なくてもフロントのお兄さんがめんどくさがらないで、対応してくれたのでほっとしました。昼前についたのですがチェックイン出来たので助かりました。アメリカのなかではとても親切なスタッフだと思います。掃除後のお水とコーヒーの補充は亡かったです。
2019 年 11 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 4 泊滞在

8/10 (良い)

Ya、日本

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
1室3名・4名でも宿泊可能だが、extra bedは部屋に入らないので、複数名で1つのベッドで寝ることになった。
2019 年 5 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ナイスホテル
居心地の良いホテル
2019 年 5 月に 1 泊滞在

10/10 (非常に良い)

HIROYUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good in various senses
Almost perfect exept two twin rooms unconnected.
2019 年 4 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
WiFiのスピードが極めて遅い。ペットボトルの水およびタオル類を交換してもらっていない日があった。
2019 年 4 月に 5 泊滞在
Jeffrey Rosenkrantz - Front Office Managerからの返信 (投稿日 : 2019 年 5 月 5 日)
Thank you for your feedback. We are saddened to hear your experience with our Wifi did not meet your expectations. We will investigate this matter. ご意見ありがとうございま。 私たちのWifiでのあなたの経験があなたの期待に応えなかったのを聞いて、私たちは悲しみます 私達はこの問題を調査します

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適でした
ベッドは小さいですが,それ以外は満足です. 清潔で,アメニティーもそろっており,快適でした. 夜にワインサービスがあり,おいしいワインだったのでとても良かったです. ホテルのスタッフは皆明るく,親切な人で,気持ちよかったです.
2019 年 3 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 2 月に 5 泊滞在

10/10 (非常に良い)

Marcelo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bom hotel butique, um pouco mais simples em relação a primeira vez que me hospedei em 2018, mas ainda uma excelente opção na região da Union Square
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Leslie Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is amazing. Staff is great!!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Stephanie

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice boutique hotel. Recently renovated and beautiful! Room was comfortable and quiet that faced an interior courtyard. Good wifi, nice size TV, access to 24 Hour Fitness a block away. Enjoyed the happy hour. Will definitely stay here again!
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Courtney

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The guest service team never disappoints! Top notch customer service.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Travis

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was above and beyond in EVERY way. My favorite hotel I have stayed at in San Francisco yet and will definitely be returning for future business trips. Area is safe and clean, plenty of dining and shopping options, and the property has everything you would need.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Seanからの返信 (投稿日 : 2024 年 4 月 15 日)
Chris - Thank you very much for the 5 Star Review! We hope to host you again when your travels bring you back to San Francisco!Best regards,Sean GazeyGeneral Manager

10/10 (非常に良い)

Maria

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Atul Nath

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We love this hotel. Perfect for a city weekend visit. Recommend a room on the interior courtyard since the street (and alley) can be a little loud. The $40 resort fee stinks, but we just make sure to take advantage of all of the perks - such as the nightly reception and free drink.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Alyssa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great!
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

M.、Baton Rouge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrific boutique hotel- great friendly staff
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Sarah、Placerville

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is beautiful and comfortable. The sipping hour was delightful with delicious gin martinis!
2024 年 2 月に 1 泊滞在
Max Oceguera - Director of Front Office. からの返信 (投稿日 : 2024 年 2 月 27 日)
Sarah,I would like to express my gratitude for taking the time to review our hotel and share your valuable feedback with us. Your feedback is highly appreciated and helps us to improve our services and ensure that our guests have the best possible experience.I am delighted to hear that you had a wonderful stay at our hotel and that you found the decor and cleanliness of our rooms to your satisfaction. We take great pride in providing our guests with a comfortable and welcoming environment, and it's always rewarding to hear that we have succeeded in our efforts.We are thrilled that you enjoyed our sipping hour and hope that you were able to take full advantage of the amenities we provide. It was an honor to have you as our guest, and we look forward to welcoming you back to our hotel in the near future.Thank you for choosing our hotel for your stay, and we hope to see you again soon.Best regards,Max O.

6/10 (普通)

Ross

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
The apartment was clean and modern. The sofa bed was very uncomfortable and the building was hard to access. There are no onsite staff to help with the complicated check in.
2024 年 2 月に 2 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your feedback. We are glad to hear that you found the room clean and modern. However, we apologize for any inconvenience caused by the sofa bed and the building's accessibility. We will certainly consider your comments and work towards improving our guests' experience. Regarding the check-in process, we have staff available 24/7 to assist with any complications that may arise. We encourage guests to contact us directly if they need assistance during their stay. Thank you again for your feedback, and we hope to have the opportunity to host you again in the future.

10/10 (非常に良い)

Pranoy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 2 月 10 日)
Pranoy, Thank you for taking the time to complete our survey. We are grateful for your perfect score of 10 out of 10. We look forward to your next visit.

8/10 (良い)

Swee Yen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located in CBD, staff is friendly and vicinity to a lot of cafes
2024 年 1 月に 3 泊滞在
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 2 月 5 日)
Swee Yen,Thank you very much for leaving a review on Expedia of your recent stay at our hotel. We were delighted to read that you had a pleasant experience and appreciate your rating of 4 out of 5.Your kind words about our centralized location near the financial district, restaurants, high-end shopping, and landmarks are greatly appreciated. We are thrilled that you found our location convenient and enjoyable.Thank you again for your review.Best regards,Max.

10/10 (非常に良い)

Joshua

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Free Gin martinis from 5-6p every night. The hotel is in good shape, the staff is great,
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 2 月 5 日)
Joshua,Thank you for taking the time to share your feedback with us. We are thrilled that you enjoyed our complimentary sipping hour featuring our famous Gin martinis and that our hotel and staff met your expectations. We take pride in providing our guests with a comfortable and enjoyable experience, and we are glad that we were able to do that for you. Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely,Max O.

10/10 (非常に良い)

Jeanine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very lovely hotel.
2024 年 1 月に 4 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 30 日)
Jeanine,Thank you for writing a review and giving us a perfect score. We are thrilled to hear that we were able to make your stay memorable and that we met your expectations. At our establishment, we always strive to provide the highest level of service and comfort to our guests, and it is gratifying to receive such positive feedback.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Max.

8/10 (良い)

Dean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay but expect hiccups
Very comfortable and convenient. I question why housekeeping didn't come around at all during my 3-night stay. And the Internet was flakey throughout.
2024 年 1 月に 3 泊滞在
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 2 月 5 日)
Dean,Thank you for sharing your feedback with us. We value your opinion and are glad you had a comfortable and convenient stay with us. However, we apologize for the inconvenience caused due to the absence of housekeeping services during your three-night stay. I will look into this matter and bring it to the attention of our housekeeping department for further investigation.We also apologize for any inconvenience caused by the inconsistent internet connectivity during your stay. We contacted the WIFI support to reset the access points and ensure the internet works. We understand the importance of a stable and reliable internet connection and will try to address this concern.Once again, we thank you for choosing to stay with us and look forward to welcoming you back in the future.Sincerely,Max Oceguera

10/10 (非常に良い)

Gliceida

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff and good location
2024 年 1 月に 2 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 27 日)
Glicelda,I want to thank you for taking the time to share your experience of your recent stay with us. We were delighted to hear that our staff was friendly and that our location was convenient for you. We are incredibly grateful for your excellent rating on Expedia, and it was a pleasure to have you as our guest.Best regards.Max

10/10 (非常に良い)

Chanell

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always my preferred place to say when I come into the city for work. Staff is always so great. Highly encourage you to request a courtyard facing room to avoid being disturbed by street traffic but other than that I’ve always had a pleasant stay at Galleria Park!
2024 年 1 月に 1 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 27 日)
We appreciate the feedback regarding your recent stay at Galleria Park. It is delightful to hear that the staff has consistently met your expectations and that you encourage requesting a courtyard-facing room for guests who may be sensitive to street noise. We are committed to providing our guests a pleasant and comfortable stay and are thrilled to hear that you have had positive experiences with us. Thank you for choosing Galleria Park as your preferred place to stay when visiting the city for work. We look forward to welcoming you back soon.Sincerly.Max

10/10 (非常に良い)

Courtney

2024 年 1 月に 2 泊滞在
Max Oceguera.からの返信 (投稿日 : 2024 年 1 月 26 日)
Courtney,Thank you for taking the time to give us a fantastic score on Expedia with a rating of 5 out of 5. Our aim is always to provide the best possible assistance to our guests and ensure that their stay is memorable. I'm delighted to hear that your stay with us left a great impression.

10/10 (非常に良い)

Courtney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Max Oceguera からの返信 (投稿日 : 2024 年 1 月 25 日)
Courtney,Thank you for taking the time to give us a great score on Expedia. We appreciate your feedback and are glad that our team was able to make a positive impression during your stay. We hope that you will choose to stay with us again on your next trip to San Francisco.Max.

8/10 (良い)

Lindamarie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guest, Thank you for taking the time to leave us a review on Expedia. We appreciate your feedback and are glad you had a positive experience during your stay with us. We also appreciate your rating of 4 out of 5 and will use your suggestions to improve our services. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,Max.

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for leaving a review on Hotels.com and giving us a perfect 10 out of 10 score! We greatly appreciate your feedback and hope to continue providing you with exceptional service in the future.Regards,Max O.

8/10 (良い)

Chidam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location, can walk to union square, which was great. View from the room is the walls of the next building, not so great.
2023 年 12 月に 2 泊滞在
Max oceguera Director of Front Office-GPHからの返信 (投稿日 : 2024 年 1 月 16 日)
Chidam,I would like to take this opportunity to express my gratitude for taking the time to share your feedback regarding your recent stay at our hotel. Your review is greatly appreciated and allows us to continually improve our services.We are delighted to hear that the hotel's convenient location, particularly its proximity to Union Square, was a highlight of your visit. Being situated within walking distance of the area's bustling activity is undoubtedly an asset.We understand that you were disappointed with the view from your room and offer our sincerest apologies that it did not meet your expectations. Please note that our location in the heart of downtown means that some rooms may have limited views due to neighboring buildings. We do our best to provide clear information about this on our website and reservation platforms, but we understand that it may not always be fully communicated.Our team is always available to assist you in finding the perfect accommodation for your future visits. Should you require any further information about room options that may offer better views, please do not hesitate to contact us.Once again, thank you for your valuable feedback. We hope that you had an enjoyable stay overall and look forward to welcoming you back again soon.Best regards, Max Oceguera

10/10 (非常に良い)

Kaori

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 1 月 10 日)
Kaori,Thank you for taking the time to answer our survey with Hotel.com and sharing your excellent feedback. We greatly appreciate your kind words and are thrilled you had a 10/10 experience with us. Your satisfaction is our top priority; we are always here to provide excellent service.We look forward to welcoming you back soon.Best regards,Max Oceguera

10/10 (非常に良い)

MIGUEL

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 9 日)
Miguel,I wanted to take a moment to thank you for filling out the survey on Hotels.com. Your feedback is greatly appreciated, and our goal is to ensure that all of our guests have a wonderful stay with us.I also wanted to thank you specifically for the 10/10 score. We are delighted that we could meet your expectations and provide you with an exceptional experience.Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Max O.

10/10 (非常に良い)

Alma R

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Año Nuevo viaje
Es un hotel que esta en una perfecta locasion para poder caminar a varios sitios,esta limpio y comodo y el area se siente segura
2023 年 12 月に 1 泊滞在
Max Oceguera Director of Front Office からの返信 (投稿日 : 2024 年 1 月 7 日)
Alama,Gracias por tan buen comentario y por permitirnos servirle durante sus vacaciones y celebracion. Esperamos teneral de regreso enb su proxima visita.

2/10 (非常に不満)

Ivan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 9 日)
Ivan,Thank you for taking the time to fill out the survey regarding your recent stay with us. We appreciate your valuable feedback. I understand that you encountered some issues with your reservation in our property. Sometimes third-party reservations can take some time to process or may have glitches with payment or names attached.Your feedback is important to us, and we will take it into consideration while reaching out to the third party to ensure that this situation doesn't happen in the future. We would like to apologize for the inconvenience caused, and we hope that you will give us another opportunity to make it right and show you our excellent customer service and ensure a pleasant and comfortable stay.Best Regards,Max O.

10/10 (非常に良い)

Kazunori、Sunnyvale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 9 日)
Kazunori,I wanted to take a moment to thank you for filling out the survey on Expedia. Your feedback is greatly appreciated, and our goal is to ensure that all of our guests have a wonderful stay with us.I also wanted to thank you specifically for the 5/5 score. We are delighted that we could meet your expectations and provide you with an exceptional experience.Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Max O.

10/10 (非常に良い)

Jamie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 2 月 4 日)
Jamie,I want to express my gratitude for taking the time to leave a review on Hotels.com. We are grateful for your excellent rating and are thrilled you enjoyed your visit with us.

10/10 (非常に良い)

Cary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was everything you could possibly want in a city hotel.
2023 年 12 月に 1 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 3 日)
Cary,I'm glad to hear that you had a great experience at the hotel! It's always nice to find a place that exceeds your expectations and has everything you need for a comfortable stay. Thanks for sharing your positive feedback with us!

10/10 (非常に良い)

Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 3 日)
Ann,I wanted to express my gratitude for giving us a perfect rating of 10/10 on Hotels.com. Your review means a lot to us and it's great to know that we made a positive and lasting impression during your stay.We would be honored to have you stay with us again on your next trip to San Francisco.Thank you once again for your kind words and for choosing our hotel.Best regards,

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A real gem of a hotel
Nicest hotel experience we've had in a while. The staff were friendly and conscientious, for example if we walked by someone running a vacuum they would turn it off and wait until we weren't around to resume. Desk people who we hadn't met yet would know our name. The hotel was spotless and fresh smelling. The rooms and common areas were updated. The beds were comfortable. I would most definitely return to this little gem.
2023 年 12 月に 2 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 3 日)
James,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay with us and appreciated our friendly and conscientious staff. It is great to know that you found our hotel to be spotless and fresh-smelling, and that you were impressed with the updated rooms and common areas. We are glad that you found the beds comfortable and that you would most definitely return to our little gem.Thank you again for choosing to stay with us and for your rating of 10/10 on Hotels.com. We look forward to welcoming you back soon.Warm regards,

10/10 (非常に良い)

Courtney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always clean and has superior customer service.
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for taking the time to share your positive experience with Expedia, Courtney! Your feedback is highly appreciated and will undoubtedly help others make informed decisions about their travel plans. We are thrilled you found our hotel to be always clean and have superior customer service. Thank you once again for your valuable input

10/10 (非常に良い)

Kristy

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 3 日)
Thank you, Kristy, for giving us a perfect score of 10/10 on Hotel.com! We appreciate your feedback and hope to see you again soon.

10/10 (非常に良い)

Jennifer

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean rooms, excellent location relative to surroundings. Can get a bit noisy at night if you're on the lower floors. Great amenities, friendly and professional staff.
2023 年 12 月に 3 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Jennifer, Thank you for taking the time to share your experience with us on Expedia. We appreciate your kind words about our clean rooms, excellent location, great amenities, and friendly staff. We apologize for any noise disturbances you may have experienced during your stay on the lower floors. With our location being in the heart of San Francisco we get more noise with cars and construction. We appreciate your feedback and will take it into consideration for future improvements to avoid the outside noise.We hope to welcome you back soon for another enjoyable stay.Best regards,

8/10 (良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 3 日)
Thank you, Rebecca, for giving us a great score of 4/5 on Expedia! We appreciate your feedback and hope to see you again soon.

8/10 (良い)

olivier

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room 315. Bathroom small. Noise from road very disturbing.
2023 年 12 月に 3 泊滞在
Max Oceguera Director of Front Office -GPHからの返信 (投稿日 : 2024 年 1 月 3 日)
Oliver,Thank you for taking the time to give us your feedback on your recent stay at our hotel. We're happy to hear that you enjoyed your room, but we're sorry that you experienced some issues with the size of the bathroom and noise from the road.We know that getting a good night's sleep is important, which is why we apologize for any inconvenience caused by the road noise. We'll do our best to address this issue to minimize any future disturbances.We appreciate your feedback and hope to have the chance to provide you with a more comfortable stay in the future.Best regards,