San Felipe de Aconcagua Province Vacations & Trips from ￥303,182

Had to wait at check-in after booking through Expedia, as the hotel had not received the information through the system. The hotel is overall pleasant; could use some upgrades, as changing the room doors and including streaming services instead of cable TV. Would recommend.

Modern property with good facilities. Friendly staff. Good breakfast and nice atmosphere at the rooftop bar and restaurant with music some evenings. A little out from the city centre but subway station very near to take you quickly into the centre. Only issue was the tiles in the bathroom appeared stained. It was probably just the type of tiles rather than being dirty, but it was a little disconcerting.

The room was good and the grounds are glorious. We enjoyed time on the terrace and in the swimming pool. The air-con was not brilliant and the hot water was a little lacking. The wine tour was excellent and the guide was very knowledgeable; the tastings were generous and the accompanying cheese plate was very welcome. You need to get to know the systems - there is no bar, for instance, and waiters appear from nowhere to get glasses on wine of various types. We were never offered beers or spirits. Dinner comes with wine; this was not explained to us so we took the complimentary bottle of wine with us for dinner, but did not get a chance to drink it - we were flying home direct from Casa Real so couldn't take it with us, hence we could not drink it; shame. Overall we did enjoy finishing our Chile/Argentina holiday at Casa Real but it could have been made better with clearer explanations of what was happening for getting drinks and dinner - it just needs explaining on arrival or via email beforehand.

The room.was fine and clean. There are plenty of stores, cafes, great walks, restaurants and nice neighborhood. The staff were very forthcoming and we.apptrciated their help. Our sole complaint is that the broken elevator must get fixed. It took us over 20 minutes to get an elevator with room enough for us for.check in this morning.

Room was excellent. Had a problem at checkout. Major language barrier