2/10 (非常に不満)
Heather
小さなお子様連れの家族旅行
2026 年 4 月 20 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked a 2 bedroom suite with full kitchen for 3 nights. But in the middle of our only full day that we had to enjoy time, we were called and told that we needed to get our stuff out immediately when we were 40 minutes away at the zoo. Their hotel system showed only 2 nights. Even though I sent them the proof from Expedia of my reservation. Then said they would go move our stuff for us to another room or we needed to come move immediately. We had no option. We had to allow strangers to go through our stuff. They put us on the second floor even though I'm in a Mobility device. They literally packed all of our stuff in random bags and carried it upstairs. They put us in a room with two bedrooms that had queen beds, smaller than the ones that we were previously in. Creaky and loud. I also paid for a two-room suite with a full kitchen. This had no kitchen, just a mini fridge and a microwave. The living room is also half the size of the original room. The beds were squeaky. No bedding for the fold out bed. The bathroom had no water pressure and a screw sticking out of the drain. Several toiletries missing. I spent 3 of our 5 hours at the zoo (almost $80 a person to get in) dealing with the hotel and Expedia. It completely ruined our day. Then they charged me more for the lesser room than the suite. Zero customer service. Zero responsibility for messing up our trip. They had a wedding and obviously messed up their room assignments. So, they screwed us over instead. We were there to
Heather
2026 年 4 月に 3 泊滞在
