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Reviews of Altos del Nahuel

3 out of 5
Altos del Nahuel
Av. Bustillo Km. 4.664, San Carlos de Bariloche, Rio Negro

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 4 out of 30 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Stayed 6 nights in Sep 2023

10/10 Excellent

RODOLFO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene una excelente ubicación con hermosa vista al lago. El personal es super amable. La habitacion es cómoda y espaciosa. Lo unico negativo es que la señal de internet no es muy estable
Stayed 5 nights in Aug 2023

2/10 Terrible

Charlotte, Los Angeles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Me encantaron todos los lugares en los que me quedé de vacaciones, ¡pero odié este lugar! paredes finas como el papel, el ruido del tráfico te mantendrá despierto. todo es de baja calidad, los propietarios son groseros y tacaños y es MUY caro. Todos los demás lugares en los que me alojé eran mejores y menos costosos. Ahórrese el dolor de cabeza y reserve en CUALQUIER otro lugar.
Stayed 2 nights in Jul 2023

2/10 Terrible

Charlotte, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
I should have believed all the horrible Spanish and English reviews that this place is dishonest scammers. The room smelled awful, it is SO loud, total nightmare with non-stop traffic and paper thin walls so you hear other guests. Everything inside is CHEAP! Horrible quality single use packets of toiletries, thin cheap TP, all oven knobs broken, mismatched furniture. And they’re not good people! GREEDY. I booked one night and asked to revise to two, I was informed it was best to cancel the one night and rebook for two. So I rebooked for two nights but tried to cancel and THEY WOULD NOT REFUND ME for the one night reservation! They just stole the money. Really awful treatment, I DO NOT recommend this placr for tourists, or anyone who wants to feel relaxed and respected. It’s WAY too loud and not worth the money. Other people left reviews about being scammed on price as well. Didn’t matter what I said, the refused to refund me. I clearly didn’t need two reservations. Save yourself the nightmare and book ANYWHERE else. They also moved me from room to room and said they’d place my luggage in my new room, I left the suite spotless at 9a, returned at 5p to find no employees in the lobby (yet again) and all of my belongings unattended and unsecured! Just sitting in their wide open lobby ALL DAY. Why?? They control the heat so I had to ask them to turn it up, they’re stingy and rude. Muy malo. Everywhere else I stayed in Argentina was GREAT.
Stayed 1 night in Jul 2023

8/10 Good

Courtney

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff at Altos del Nahuel was very helpful and accommodating. The three women working at the front desk and in the kitchen went out of their way to help us with various things.
Stayed 2 nights in Nov 2022
Response from Daiana. on Dec 16, 2022
Muchísimas gracias por su comentario!Nos alegra que haya pasado unos lindos días y se hayan sentido a gusto!Esperamos verlos en otro momento!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Does not have free airport transportation or free area shuttle as described. The rooms facing the lake has the main road right in front, so there's quite a bit of noise. However, the staff was very friendly and helpful.
Stayed 4 nights in Jun 2018
Response from Daiana on Jul 21, 2018
Muchas gracias por su comentario. Hablamos antes de su ingreso a las cabañas. Ya le había informado sobre el error en la información. Usted prefería hospedarse en el cerro, no, en los kilometros de bariloche. Saludos.

8/10 Good

Rosalind, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartments overlooking the lake
The booking I made through the internet four months prior to my stay did not go through, but they had a room available. It is a nice set of apartments with private parking (and you need a car in this town). The kitchenette is underequipped, and the rooms face north, so they are quite hot, with no air conditioning. But the beds are comfortable and the TV and Wifi are good. Also, the room and bathroom were very clean and nicely laid out. Traffic noise is noticeable, but noise from other rooms is not. The staff are pleasant but not particularly helpful, and there were no maps or information about the town. No English is spoken by the staff. There are supermarkets and ATMs nearby, and plenty of things to do.
Stayed 3 nights in Nov 2017
Response from Daiana on Jan 23, 2018
Muchas gracias por su comentario! Esperamos verlos pronto! No olvide de seguirnos en Instagram o facebook. Todo comentario nos ayuda a mejorar. Saludos!!! y Muchas gracias nuevamente

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apt
Nice Apt. for family, but little far from the city center.

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Daiana on Jun 22, 2023
Muchas gracias por elegirnos Ojalá los veamos en otro momento!

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ximena was very helpful with everything and de Cabaña was clean with a beautiful view.
Stayed 4 nights in Jan 2022
Response from Daiana on Jan 19, 2022
Muchas gracias por su comentario! Esperamos volver a verlos en otra oportunidad!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien
Stayed 3 nights in Apr 2021
Response from Daiana. on Apr 21, 2021
Muchísimas gracias! Ojala los veamos en otro momento!

8/10 Good

Mauricio

Traveled with partner
Liked: Staff & service, property conditions & facilities
Buena ubicación, tamaño de la habitación conforme a lo ofertado, zona común agradable. Buena atención, amabilidad hacia el huésped. Hay un problema en la relación calidad/precio debido a que, considerando el pago (5 USD), el desayuno resulta pobre y poco variado, la habitación presenta carencias (ej. sin extractor de aire, sábanas muy usadas, con necesidad de recambio) con colchón de la cama deformado, inadecuado para un buen descanso. Si bien tiene varias señales WIFI, por la ubicación del establecimiento, su señal es irregular y débil, lo cual podría compensarse disponiendo de algún PC en zona de recepción para uso de huéspedes.
Stayed 3 nights in Feb 2020
Response from Daiana on Feb 27, 2020
Muchísimas gracias por su comentario! Vamos a tomar en cuenta sus consejos para mejorar. Hicimos un cambio total de los sommiers para esta temporada. Ojala los veamos en otro momento.-

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cobro de estadia en altos del nahiel
La verdad que ese dia no pude viajar desde chile a argentina por un problema urgente que tube el mismo dia del viaje, me comunique con la cabaña a lo cual.me dicen que no puedo cancelar la reservacion para que me devuelvan el dinero o parte de este, que perderia el dinero y la estancia a ya, despues pude viajar el viernes y llamo apra verificar si estaba la cabaña libre y ya la habian arrendado a otra persona, entonces tube que buscar otro hotel y pagar aun mas para no quedarme sin mis vacaciones, desde las cabañas altos del nahuel me dijeron que ustedes hoteles.com no les canselaron el dinero que pague por mi reserva a ellos, por lo que no podian delverme nada. Favor me puedan ayudar ya que fue arto dinero el que inverti en esto y me lleve una muy mala experiencia
Stayed 6 nights in Jan 2020
Response from Daiana on Feb 27, 2020
Buenas tardes. Como se le dijo en el momento que se comunico con nosotros. Debe hablar con HOTELES.COM Al hacer la reserva con ellos nosotros no podemos hacer nada. Somos un intermediario nada mas. Ellos cobraron la reserva. Si la reserva la hubiera hecha con nosotros, lo podíamos resolver de otra manera. Lo siento mucho, ojala le den una respuesta desde el portal. Por nuestro lado hacemos caso a los que el portal nos dice. Si ellos deciden cancelar la reserva nosotros lo aceptamos. Saludos

8/10 Good

Marina Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FRENTE AL LAGO NAHUEL HUAPI
Muy buen alojamiento. Recomendable
Stayed 2 nights in Jan 2019
Response from Daiana on May 3, 2019
Muchas gracias por su mensaje Esperamos verlos nuevamente!

10/10 Excellent

Marina Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OJO con la cotización del dolar $ 3 mas q el ofici
Muy bien. Todo en muy buen estado. Ideal para familias. Solo una observación muy importante para hacer. El precio esta en dolares, al pagar te hacen la conversion con el dolar al valor q a ellos se les ocurre. Estaba a $ 38 y me lo cotizaron a $ 41 y pagaba con debito. Reclame y el empleado me contestó: “son ordenes de los dueños”.
Stayed 2 nights in Jan 2019
Response from Daiana on Mar 6, 2019
Muchas gracias por el comentario. Vamos a tener en cuenta el mismo sobre el cambio de moneda. Nos alegra que el lugar haya sido de su agrado y haya pasado una lindas vacaciones.

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Daiana on Mar 8, 2019
Muchas gracias. Esperamos volver a verlos pronto!

6/10 Okay

Fábio, Bauru

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reserva errada. Confusão na recepção.
Viajamos para Bariloche de 14 a 18/07 e ao chegarmos no hotel não havia a reserva que efetuamos através do EXPEDIA. Após alguns desentimentos, o atendente verificou que a reserva havia sido feito em outro hotel da mesma rede (LEJANO APART) porém muito inferior ao que haviamos efetuado a compra. O hotel alegou que o EXPEDIA solicitou a reserva errada (e até vi um documento do site DESPERGAR (que acredito que foi repassado pelo EXPEDIA) que solicitava a reserva para o hotel errado. Ficamos muito chateados com a situação e o atendente do hotel não demonstrou qualquer vontade em solucionar o problema, ainda mais que tivemos conhecimento que havia vaga no hotel correto e estavamos com nossa filha de quatro anos. Mostrei ainda ao recepcionista uma troca de email com o email do hotel (info@altosdelnahuel.com.ar - mesmo email para os dois hoteis) que a resposta da Sra. Cristina não mencionava que a reserva havia sido feito no hotel errado uma vez que mencionei o hotel correto no email. Apenas confirmou que havia uma reserva no meu nome. Quanto ao LEJANO APART, o café da manhã é muito simples e caro pelo que oferece e não havia recepção contínua, uma vez que acreditamos que o recepcionista ficava no outro hotel da rede.Todas as vezes que precisávamos de algo, tinhamos que efetuar ligação várias vezes para ser atendidos no outro hotel da rede. Chegamos até a pedir remis para um hotel vizinho uma vez que não atendiam o telefone na nossa recepção.
Stayed 4 nights in Jul 2018

2/10 Terrible

hernan

Disliked: Staff & service, room comfort
Muy diferente la realidad, a la pagina
Stayed 7 nights in Jun 2018
Response from Daiana on Jul 19, 2018
Lamentamos mucho lo ocurrido. Espero nos de otra oportunidad para solucionar el inconveniente. Las fotos que publicamos son las reales. Tenemos 10 cabañas, algunas difieren de estética, pero de la calidad son lo mismo. Muchas gracias

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cesar, Bs.As.Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular,la cabaña muy comoda y espaciosa.
Muy agradable estancia,el lugar hermoso,muy cuidado,todo perfecto volvere sin lugar a duda.
Stayed 8 nights in Jan 2018

10/10 Excellent

MARCELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Apart Hotel
Excelente los departamentos, cómodo, amplio muy bien equipados , con servicio de mucama, buen estacionamiento. Lo único pobre es el desayuno
Stayed 3 nights in Jan 2018

8/10 Good

Jorge Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

4/10 Poor

Daniela

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Sem muita
Estavamos num apartamento com 2 quartos. De forma geral o apartamento era espaçoso e confortável, mas tivemos alguns problemas: - o local é um pouco barulhento - há camas na sala mas não dá para usar bem porque as cortinas não fecham direito e fica absurdamente claro - café da manhã muito simples, difícil comer por diversos dias seguidos - praticamente não há recepção. Uma pessoa fica por lá poucas horas por dia, então caso vá chegar de noite, ou caso precise deles para chamar um táxi ou caso esqueça sua chave, pode esquecer. Passamos por isso numa noite com as crianças é só não ficamos na rua num frio de -10º graças à ajuda de um quarto vizinho
Stayed 9 nights in Jul 2017

10/10 Excellent

Nataly Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart hotel espacioso, limpio y cómodo
Experiencia excelente en el hotel, pedí cambio de cama para uno de los dos dormitorios, y no tuvieron problema alguno en armarme otra cama de dos plazas.estaba todo limpio, la ubicación era muy buena, ya que da a la calle paralela al lago. Totalmente recomendable.

10/10 Excellent

Andrea, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista linda para o lago!
O hotel é muito bom, pena alguns hóspedes não respeitarem algumas regras de boa convivência.Tornando algumas noites muito barulhentas.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente appart frente al lago!!!
Atención familiar, con excelente disponibilidad de servicios, extraordinaria vista e insuperable comodidad y calidad de sus habitaciones e instalaciones. Es ideal para viajar con amigos o en pareja, porque el lugar es completo desde todo punto de vista y esta ubicado cerca del centro y de los puntos turísticos más importantes de la costa del lago. La atención y amabilidad permanente de sus dueños es única, por lo que el appart es 100% recomendable!

10/10 Excellent

WEIDSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

renato augusto, São paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Foi maravilhoso, recomendo para todo mundo e voltaria de novo

10/10 Excellent

ANTONIO SABA, VENEZUELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QUE EXPERIENCIA TAN INOLVIDAVBLE
LA ESTANCIA ME PARECIO DE ENSUEÑO EL PAISAJE,LA UBICACION Y SOBRE TODO LA ATENCION DE LA GERENTE LAS CUAL NOS BRINDO UNA ASESORIA Y UNA SUPER ATENCION PARA GUIARNOS CON SU EXPERIENCIA A LOS MEJORES SITIOS DE INTERES...FUIMOS 13 PERSONAS Y LA PASAMOS DE LO MEJOR MIL GRACIAS A HOTELES.COM Y A ESTE BUEN HOTEL...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable descanso
Buenos Días, el lugar muy acogedor, excelente vista, la habitación en muy buenas condiciones de higiene, espacio amplio, y muy buena atención.