San Antonio Vacations from ￥213,058

Facility was clean and organized. Room was clean and the amenities were of good quality. Ample parking.

The hotel is on great location, it looks old and worn! Rooms are in a good size, with confortable beds, bathroom is ok but old. Carpets on the hall smell and elevator stinks .

Arrived a bit early after a long drive, Room was not ready yet and I was asked to come back a half an hour later and it would be clean. I also offered to take any other comparable room if that was easier, but was told absolutely not by supervisor who came over and was watching desk person helping me. Front desk person called the cleaning staff to have the room cleaned. Came back 45 minutes later and room was not ready. This was already 3:30pm and check in was at 4pm. Was told to come back again. At 4pm I was told the room will not be ready for another 45 minutes. Then the supervisor said check-in "starts" at 4pm and was about to give me some spiel, but I had to cut her off to say I have never heard of this but expected to be in at 4pm because I needed to get ready and leave my room at 5pm. I had to catch the ferry across the way to go to an event for work, which was the entire reason I chose this hotel. Now they started checking with the cleaner and looking in the computer for another room. They finally gave me what must have been the only other room not being used. Do not understand why cleaner just ignored the instruction to clean a specific room, knowing someone was waiting. Apparently she just did whatever she wanted instead of taking care of guests. Other people checked in while all this happened, I was the only one waiting which means this one room could have been jumped ahead and cleaned easily, but she wouldn't do it.