Find Family Hotels in Sakae

"I couldn’t figure out the shuttle so I walked to the hotel, it was a short enough distance and I was traveling with a backpack so not to bad at all."

"Largest room we had in Tokyo area. Airport shuttle was wonderful. Staff was very friendly and understood most English. My only compliment is the beds were soooooo hard. My hips complained all night. "

"Friendly staff but rooms were hot as a sauna. No air conditioning and the sign indicated so not open windows. Pillows were so old they had clumps of foam. Difficult sleep to no sleep prior to flying. Shuttle was great to airport and left at great times"

"We stayed for a week at this hotel an everyday we had clean towels and beds made, the staff were very helpful and they all spoke fluent English so it was easy to ask any questions, they had free breakfast and their is a little 7 eleven in the lobby for easy quick snacks , their spa was very clean and the staff was welcoming it was close to the narita airport which is where we flew in and flew out of their shuttle buses were so accommodating getting us to and from Tokyo station and the airport pretty much recommend!"

"The breakfast buffet is very good. The shuttle very convenient. very clean property. Gentle staff."

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"Great shuttle service to and from the airport, nearby bus station and nearby mall. They had our room ready with the extra bed for the third person which was appreciated. Smooth check-in and nice buffet breakfast available. Overall great value and we would stay here again. "

"Nice staff"

"While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations."