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Ryokan Matsumuraya

Photo gallery for Ryokan Matsumuraya

Primary image
Indoor spa tub
In-room dining
Desk, free WiFi
Desk, free WiFi

Overview of Ryokan Matsumuraya

Ryokan Matsumuraya

2.5 star property

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
350-0062, Saitama, Kawagoe, 1-1-11 Moto-machi

Explore the area

  • Popular LocationToki no Kane3 min walk
  • Popular LocationKawagoe Castle8 min walk
  • Popular LocationKitain Temple14 min walk
  • AirportTokyo (HND-Haneda)90 min drive

Choose dates to view prices

About this area

Kawagoe

Located in Kawagoe, Ryokan Matsumuraya is in the city center. Toki no Kane and Kawagoe Castle are local landmarks, and some of the area's attractions include Seibuen Amusement Park and Chikozan Park. Railway Museum and Saitama Sports Center are also worth visiting.

What's nearby

  • Toki no Kane - 3 min walk
  • Ranzan Memorial Art Museum - 3 min walk
  • Hattori Folk Museum - 4 min walk
  • Kawagoe Castle - 8 min walk
  • Kitain Temple - 14 min walk

Getting around

  • Kawagoeshi station - 2 min drive
  • Haneda Airport (HND) - 91 min drive

About this property

Ryokan Matsumuraya

Ryokan in Kawagoe with free parking
Along with a spa tub, this ryokan has laundry facilities and free newspapers. Free WiFi in public areas and free self parking are also provided.
Ryokan Matsumuraya offers 2 accommodations with air conditioning. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the ryokan include a spa tub.
Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–9 AM: JPY 1000 for adults and JPY 1000 for children

Things to do

  • Spa tub

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms

Outdoors

  • Japanese garden

Spa

  • Indoor public bath (no minerals)
  • Yukata (Japanese robe)

More

  • Designated smoking areas (fines apply)
  • Genkan (entryway)

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Towels

Entertainment

  • Flat-screen TV

More

  • Desk
  • Tatami (woven mat floors)

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 9 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 3 PM - 9 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: JPY 1000 for adults and JPY 1000 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Ryokan Matsumuraya Saitama
Matsumuraya Saitama
Matsumuraya
Ryokan Matsumuraya Kawagoe
Matsumuraya Kawagoe
Ryokan Matsumuraya Ryokan
Ryokan Matsumuraya Kawagoe
Ryokan Matsumuraya Ryokan Kawagoe

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 38 out of 87 reviews
5 - Excellent 44%
Rating 4 - Good. 34 out of 87 reviews
4 - Good 39%
Rating 3 - Okay. 10 out of 87 reviews
3 - Okay 11%
Rating 2 - Poor. 3 out of 87 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 87 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean accommodations. This ryokan is just around the corner from the famous bell tower, beautiful warehouse (shopping) area and candy alley. The bath is not in your room, but you reserve your time, so it’s private. The breakfast was extraordinary!
Stayed 1 night in Nov 2021

1/5 Terrible

Traveled with family
Stayed 1 night in Dec 2019

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Rude service- Shocked.
I want to say I loved this place because it is beautiful, the room was nice andd peaceful and breakfast was great. But firstly, the address listed on Google is incorrect and since no one speaks English to help us find the address we took the wrong 3 trains to the opposite side of town, tried to call the hotel with no answer. Most upsettingly we tried to ask for help and rang the bell at the front counter checking out and they literally turned off the lights at the front desk and went to another room and closed the door. We can't even call a cab because we need help to use the phone as the taxi apps and Uber aren't working here. It feels very discriminatory and hurtful. I'm honestly shocked we can't get help. It's been 35 minutes and they won't come out to help so we are sitting in the dark lobby trying to hail a cab out side at 1:30pm in the afternoon. I'm truly shocked and have never experienced rude service like this. Definitely feel we are not welcome or wanted here.
Stayed 1 night in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for one night for the Kawagoe festival, and it's great as it's right in the middle of where all the activity is. It's also quite convenient and not too far from Kawagoe Station.
Stayed 1 night in Oct 2019

4/5 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and neat. The hotel is a little far from sites
Stayed 3 nights in Jul 2019