Roy Carpenter's Beach

Great hotel terrific staff

Beautiful facility and wonderful staff.

We had high hopes for this hotel after visiting its restaurant last year and seeing the lobby and reviews. Unfortunately, we were first booked on the 9th floor during a heat wave. The musty smell of the room was so strong when we opened the door. The hotel did right by us and moved us to a lower floor. The person from the front desk that moved our room was lovely - so friendly and understanding. The new room was wonderful and the TV had a better picture as well. We later learned that the musty smell can occur on the higher floors when the temperature is high. Why put us there to begin with then? In addition, there is no refrigerator in the room unless you request one. Maybe not a big deal for some, but we like to keep our water cold. I am glad that the hotel ended up doing right by us, but still question the decision to put us on the 9th floor at the start.