6/10 (普通)
ANGELO、Kew Gardens
家族旅行
2025 年 7 月 8 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Disappointing Experience – Not Up to 5-Star Luxury Standards
I recently stayed at The Edition Rome and unfortunately, the experience did not meet the expectations of a five-star luxury property. Upon arrival, we were informed that the systems were down, and as a result, we were given our room without any key cards, which made access to the room quite inconvenient.
Shortly after checking in, we requested an extra bed to be set up for our daughter. However, when we returned to the room after dinner, we found everything exactly as we had left it—no bed had been prepared, and there had been no evening turndown service at all.
Overall, the level of service fell short of what one would expect from a hotel in this category. While the property itself is beautiful, the operational issues and lack of attention to basic guest requests made our stay less than satisfactory.
ANGELO
2025 年 6 月に 1 泊滞在