I really thought about this review.Every time I look for a property on VRBO, I look at the reviews & know that some of us are a little more picky than others so I read the reviews & take them with a grain of salt.When I communicated w/Francesca, she was awesome.She was attentive & gave me a lot of info She seemed to have a bit of a problem with the English language, but she is Italian & why should she know how to speak English & more than that, write it.When I booked my stay, I made a mistake on my check out date & the length of the days the extra guest would stay, ( there is no box to check how many nights an extra guest will stay) . I had reserved & paid for 6 nights and had added an extra guest for 6 night when in reality the extra guest was there only 3 night & I needed a reservation for 5 nights.Francesca was kind & worked with me.Because I reserved the property after the 100 % refund policy, I could only received 50 % of the amt paid. Francesca was kind & refunded me 50 % of 1 night.Yet, I am still waiting on the 50 % of the amt for the extra guest.I feel she did not understand English well enough so I am giving her the benefit of the doubt.Regardless, it has been over a month for that 2nd refund to be done.I still do not have it.Moving forward, Francesca had a health problem so when we arrived we met her mom & son.Our stay was for 5 days.In those 5 days, there was no water in the mornings for 2 days which I can understand might not be her fault, but I feel she could have given us the heads up.We did email her through VRBO and texted her through WHATSAPP with our concerns about the water and also asked her in the same emails and messages about our problem with all the drains being clogged up.She only replied about the water being a city thing, but never addressed our concern about the drains.So we showered when we could, with our feet immersed in dirty water.I do feel badly about her not being well and I hope she is well now. I wish she would have had a back up contact for us to communicate with & get things resolved. I took responsibility for my date mistake & was ok w/the rules of getting 50 % back for my mistake.If you do chose this property,make sure contacts are readily available in case issues arise. As much as I dislike to say this, successful businesses have a contingency plan and after all, the burden should not be on the guest to resolve any issues with the stay.
