Lori,Thank you for your feedback! We are happy to hear that you enjoyed your stay and that the bartender during your stay was exceptional. We look forward to welcoming you back to the hotel again in the future.

Kadeem,Thank you for your feedback! We are happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to the hotel again in the future!

Nicole,Thank you for your response. We are happy to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

Hugues,Thank you for your feedback. We are happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to the hotel again in the future.

James,Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to the hotel again in the future.

Susan,Thank you for your feedback. We are glad that you found your stay at the hotel enjoyable. We look forward to welcoming you back to the hotel again.

Christopher, Thank you for your feedback! We are super happy to hear that you enjoyed your stay! We look forward to welcoming you back to the hotel again in the future.

Matthew,Thank you for your feedback! I am happy to hear that you found everything with your stay good. I appreciate your feedback on about everything you mentioned and I will share this with my team and using this as a learning experience for how we can improve in the future. We look forward to welcoming you to the hotel again in the future!

Sue,Thank you for your feedback! I am glad to hear that the staff was very pleasant and helpful. I sincerely apologize for housekeeping knocking on your door at 8:30am. I will address this with my housekeeping staff. I will also have my maintenance team to ensure the pool is in working order. We hope you will consider staying with us again in the future.

Lori,Thank you for your feedback! I am glad to hear that everything with your stay was perfect! We look forward to welcoming you back to the hotel again in the future!

Charles,Thank you for your feedback! I am happy to hear that you found everything with your stay perfect! We look forward to welcoming you back to the hotel again in the future.

Zachary,Thank you for your feedback! I am so happy to hear you enjoyed your stay with us. We look forward to welcoming you back to the hotel again in the future.

Jason,Thank you for your feedback. I am so happy to hear that you enjoyed your stay at the hotel! We look forward to welcoming you back to the hotel again in the future!

Ann,Thank you for your feedback. I am so happy to hear that you enjoyed your stay at the hotel! We look forward to welcoming you back to the hotel again in the future!

Dear Nickia,What a pleasure it was to have you as our guest! Our team is our greatest asset, so it is no surprise they served you well at Hilton Garden Inn Rochester/Pittsford. Your feedback on the Windsor Suite is gratefully received, and we look forward to welcoming you back in the future for an even better experience!Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

Thank you for your feedback! We are very happy to hear you enjoyed your stay at the hotel! We look forward to welcoming you back to the hotel again in the future.

John, Thank you for your feedback. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future.

Chanda,I am happy to hear that you had a great stayover all. I sincerely apologize that the bed was not comfortable. I will bring up your concerns with my team and see what we can do to address these issues. We look forward to welcoming you back in the future.

Linda,Thank you for your feedback. I sincerely apologize that the food and service Sunday morning did not meet your expectations. We will address the feedback you provided so we can improve our breakfast experience. We look forward to welcoming you back to the hotel in the future.

Frankie,Thank you for your feedback! I am so happy to hear that everything exceeded your expectations! We look forward to welcoming you back to the hotel again in the future!

Darren,Thank you so much for your feedback. I am happy to hear that you had a pleasant stay. We look forward to welcoming you back to the hotel in the future.

Derek,Thank you for your feedback. We sincerely apologize that we did not meet your expectation during your stay. We hope you will stay with us again in the future so we can provide you with a better stay.

Dawana, Thank you for your feedback! We are so happy to hear that you found everything with your stay perfect! We look forward to welcoming you back to the hotel in the future!

Dear Lissette,Thank you for your excellent review of Hilton Garden Inn Rochester/Pittsford! We're delighted to hear our high standards of cleanliness impressed you. Please come back and see us anytime.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

Thank you for your feedback! I am glad to hear that you enjoyed everything during your stay. We look forward to welcoming you back to our hotel in the future.

Shane,Thank you for your feedback. I am sorry we were unable to provide you with a great experience. What could we have done better for you? I I look forward to hearing back from you. We hope you will consider staying with us again in the future.

Darren,Thank you for your feedback. I sincerely apologize that we did not meet you expectations. I would like to hear more about your experience with us. We are always looking to improve our guest experience. We hope you will consider staying with us again.

Thank you for your feedback. We are happy to hear you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future.

Thank you for your response! I am happy to hear that everything with your stay was perfect! We look forward to welcoming you back to the hotel in the future!

Alba, Thank you for your feedback! I am so happy to hear you had a great stay with us! We look forward to welcoming you back to the hotel!

Adam, Thank you for your feedback! I am super happy to hear that you found your stay with us excellent! We look forward to welcoming you back to hotel again!

Dear David,We apologize for the inconvenience you experienced with your room temperature. Your comfort is important to us, and we'll work to address this issue to ensure a better experience for our guests in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a more comfortable stay on your next visit.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with how poorly the shower drained and uncomfortable the bed was. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found Becca to your extremely accommodating and friendly. I will be sure to share this with her and the rest of my team! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking, We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. I sincerely apologize that you could hear doors slamming throughout the stay. I will be sure to address this with my team, as well. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I would like to hear a little bit more about your stay. What could we have done better for you? We are always striving to provide the best customer service possible and any feedback you wish to share would be greatly appreciated. We hope you will consider staying at our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Maria,Thank you for taking the time to provide us with your feedback. We are thrilled you enjoyed our services, our commitment to cleanliness, and our comfortable beds. It is great to know that you found our hotel to be beautiful. We value your honesty regarding the terrace level and appreciate your review. We are eager to have another chance to exceed your expectations in the future.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thank you, Manee SouphavanhFront Office ManagerHilton Garden Inn Rochester Pittsford

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We understand that not all everyone is okay with animals. We do try to keep our pets on specific floors, however we can't move them if they book a specific room on a specific floor. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Dear Daniel,Thank you for choosing to stay with us during your recent trip. We're truly disappointed to read about your experience. Our goal is to provide every guest with immaculate accommodations, so we offer our sincere apologies if that was not the case for you. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will address them promptly. We appreciate your feedback and wish you safe travels ahead.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford

Dear Benjamin,Thank you so much for your experience! It's amazing to hear you loved our friendly service during your visit, and we hope to welcome you again in the future.