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サムス タウン チュニカの口コミ

2.5 out of 5
サムス タウン チュニカ
1477 Casino Strip Resorts Blvd., Robinsonville, MS

口コミ

7.0

良い

評価 10 - 1003 件の口コミ中 280 件が非常に良い" "
評価 8 - 1003 件の口コミ中 260 件が良い" "
評価 6 - 1003 件の口コミ中 191 件が普通" "
評価 4 - 1003 件の口コミ中 157 件が不満" "
評価 2 - 1003 件の口コミ中 115 件が非常に不満" "

7.2/10

清潔度

7.2/10

スタッフとサービス

6.2/10

設備とサービス

6.8/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

4/10 (不満)

Chad

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 5 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Chad,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

April

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff we had a lot of fun
2024 年 5 月に 2 泊滞在
Johnからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear April,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 (普通)

Crystal

家族旅行
The hotel is a little outdated and the fridge was leaking. It’s a fun casino though.
2024 年 5 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

2/10 (非常に不満)

Kevin

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is a terrible property. It is dated, dirty, and falling apart. Was originally scheduled for a 3 day stay. I had a family emergency and had to leave after one night. If it was not for the emergency, i would have left anyway. The room was disgusting and dirty. My wifes feet were black from walking on the carpet in the room. The furniture looked like it was from the 80's, chipped and falling apart. The base for the bed was a queen size with a king size mattress. Nothing is open during the week and the casino was a joke. All the table games were closed. Unless you just want to play slots, don't bother. There are other casinos in Tunica, so go there instead. This place should be 1/2 star......
2024 年 5 月に 3 泊滞在
Johnからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Kevin,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 (不満)

Conney

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The air-conditioning did not work. The bed was wearing out!!!! People were super nice.
2024 年 5 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Terry,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 (非常に不満)

Christine

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They need to either shut it down for good or shut it down and do a complete overhaul of this property. It is filthy and rundown, and that’s just the main property. The room we stayed in was disgusting. There were several dead bugs on the bathroom floor. No water pressure in the shower. It appeared that the floor had not been swept in a while. The sheets had not been changed. There was blood on them. Pillows were hard as a rock. 0 out of 10…Would not recommend.
2024 年 4 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

4/10 (不満)

Oren

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was OK. Only food was little grill or Mexican. No restaurant. Only 1 or 2 game tables open. Said they were full when asked about another room - not even 20 cars in entire lot. It was a ghost town atmosphere.
2024 年 4 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

4/10 (不満)

Christy

気になった点 : 施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Johnからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Christy,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 (良い)

Cindy

2024 年 3 月に 2 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Marquita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and clean room
2024 年 3 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 (不満)

Valencia

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible stay/experience at Sams. The service desk in main lobby closed around 9:00 and the toilet in my room did not work. Had to contact security to get help. I was moved to a new room but it was dirty. I requested a full refund however because I booked online I was told to request refund from Expedia. No hotel staff available. No one to help with bags and no valet.will never stay there again.
2024 年 3 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 (普通)

Todd、Madison

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rooms were dirty. Dead Asian beattles on the windows. Toilets were old.
2024 年 3 月に 2 泊滞在
Johnからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Todd,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

Leslie

良かった点 : 施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 (普通)

Eric

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Eric,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 (普通)

Thomas、Antioch

良かった点 : スタッフとサービス
This property was convenient and inexpensive. But was just average in most other ways - somewhat worn, dated, not particularly clean, etc. the service was good. Dining options were practically non existent, but the Mexican place was delicious and the staff were wonderful. The slots area was nice and the waitresses were excellent. Overall it was ok. Nothing to write home about.
2024 年 2 月に 2 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 23 日)
Thomas - Thank you for your feedback regarding your stay at Sam's Town Tunica. We are glad you had a great service experience with us, and appreciate all the other feedback you provided. We hope you'll give us another try again soon!

10/10 (非常に良い)

Felicia

カップルで旅行, グループ旅行
Property was clean
2024 年 2 月に 2 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Felicia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 (良い)

Jordan

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Jordan,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

Rodney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Rodney,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

Leslie

2024 年 2 月に 3 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 (非常に不満)

JASON

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The air conditioning in our rooms did not work. We were unaware of construction inside the hotel. The rooms and hallways had a terrible smell.
2024 年 2 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Jason,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

Allen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was excellent the staff was great we enjoyed our stay .
2024 年 2 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Allen,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

Claudia

2024 年 2 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 (不満)

Robert

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This may be the dirtiest hotel my wife or I have ever had the pleasure of staying at. Upon entering the room we noticed the lamp shade had a yellow and brown stain on it. The bed couldn’t have had clean sheets. The toilet area had what looked to be urine splattered around with a weird yellow haze on an otherwise white toliet. No matter how much we turned up the heat, it stayed ice cold in the room. Every trash can outside the hotel room was full and normally a case of beer box on top. On top of all of that, the musty air was ripe. We got in late and were only passing through so I slept on the bed fully clothed and above the covers using my jacket for warmth. My wife couldn’t get herself to sleep in the bed so she slept sitting up in the room chair. Just don’t do it unless you literally don’t care about your health.
Johnからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Robert,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 (良い)

Sheila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All in all it was a good place to go. I feel like it’s too many 1 cent games not enough different .50 cent games.
2024 年 2 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Sheila,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 (不満)

Johnny T

出張, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Saturday night very few people in the Casino. Only 2 tables open 👎
2024 年 1 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Johnny,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved my stay
2023 年 12 月に 2 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 (非常に良い)

Claudia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 (非常に不満)

Autumn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DO NOT STAY! More like Ghost town.
First off this was suppose too be a 2 night trip that turned too 1 night. It’s was terrible. It smells musty, it’s old and ran down, they claim too have 3 restaurants.. only 1 was open and they were out of half of everything. Free drinks in casino? Nope! We had too go too restaurant and pay and get one. Many slot machines down with yellow caution tape. My husband has low sugar and I went too find a vending machine, went too every-floor there weren’t any, and the one on the 4th floor was broke. Very unfortunate since the casino is in the middle of no where! When I went I made a comment saying it look abandoned and even the staff agreed. My room toliet wouldn’t flush, smallest tv that barely worked, bed felt like a rock. I ended up contacting front desk that same day we checked in saying we wanted too check out a day early and they refuse too refund me for the other night. (That we didn’t stay) Hotels.com reached out multiple times too get there approval for the refund.
2024 年 1 月に 2 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Autumn,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 (普通)

Julie

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2024 年 1 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Julie,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 (普通)

Kalisha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
2024 年 1 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Kalisha,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

2/10 (非常に不満)

Staci

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
CHOOSE ANOTHER HOTEL
I booked 3 rooms. One shower didnt work at all, the carpet in one room was soaking wet, the plastic on the chairs were ripped (cut my arm), the lamp shades had greasy fingerprints all over them, the hallways smelled like cannabis, the drinks had minimal alcohol in them, no buffett. I do NOT recommend staying here!!! We filed a complaint with Sams Town and they said it wasnt their problem bc we booked through Hotels.com!
2024 年 1 月に 1 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Staci,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

Tina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They are under construction but still dont have some restaurants open every day.
2024 年 1 月に 3 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Tina,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 (非常に良い)

Leslie

2024 年 1 月に 3 泊滞在
Johnからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 (良い)

Freddie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 (不満)

Lyndsey

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not the ideal stay.
I normally don’t do reviews, but this one was needed. The hotel itself.. outdated. The casino, a joke. We ended up going over to horseshoe’s casino because they have a much bigger playing area. Our room didn’t have any wash cloths, one of the pillows was covered in pink lipstick or blush from a previous stay. There was also a roach crawling on one of the beds. This was my first time here and will definitely be my last.
2024 年 1 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 (非常に良い)

Sonya

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 (不満)

Shawn

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 1 月 10 日)
We would love to hear from you on how we can improve our operations. Thank you for being our guest.

2/10 (非常に不満)

Christopher

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Couldn’t sleep all night do to the refrigerator making crazy noises all night.
2024 年 1 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 (普通)

Terry

気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Dana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Dana,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 (非常に不満)

Patricia

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was run-down, poor television equipment, the heating and air conditioning was not working. My rooms was changed twice and it got worse! I wouldn’t recommend anyone staying there. The toilet kept flushing on its own. It had hard water stains in the toilet and tub.
2023 年 12 月に 2 泊滞在
Sam's Townからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 (非常に不満)

Mike

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ghost town
2023 年 12 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2023 年 12 月 26 日)
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

4/10 (不満)

Paige

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Sam's Townからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for visiting us! We’d love to have you visit again.

8/10 (良い)

JOHN

Sams Town is abgreat place to stay. It is currently undergoing renovations, but other than that, it still holds the nostalgic feeling of staying at a casino hotel of its age. I do wish they would ban smoking in the facility but other than that, no major complaints.
2023 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear John,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 (不満)

Emma

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel room had plenty of hot water and water pressure for the shower. The room felt and smelled musty stale. The room was dated and could use with a refurbishing from the lumpy mattress to the furniture, curtains, lamps etc. Dining was sorely lacking. It is sad to see the shape Sam’sTown Tunica has become! Someone described it as a Ghost Town..couldn’t be more accurate.
2023 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Emma,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 (普通)

Eugene、Villa Park

良かった点 : 清潔度、スタッフとサービス
There is construction going on at this casino/hotel at this time (12/23). I've stayed here before in the past. This is the first time that I have had to complain about the noise in the early morning hours (7 am). The host at the front desk was understanding and was able to re-locate me to a different room away from the construction noise. 9am is a good time to start construction in a hotel when patrons are trying to rest. I hope management takes us into consideration.
2023 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Eugene,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 (不満)

Elizabeth、Mount Auburn

2023 年 12 月に 1 泊滞在
Johnからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Elizabeth,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 (不満)

Vertina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Nick G.からの返信 (投稿日 : 2023 年 12 月 11 日)
Hi Vertina,Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

4/10 (不満)

Edna

カップルで旅行
I did like that my husband and I did not have to leave the hotel to go to the casino. However, there was no microwave or iron or iron board. We was able to get one from the lobby. I would not be returning to this property. Not to stay anyways.
2023 年 12 月に 3 泊滞在
Johnからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Edna,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing