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Reviews of Sam's Town Tunica

2.5 out of 5
Sam's Town Tunica
1477 Casino Strip Resorts Blvd., Robinsonville, MS

Reviews

7.0

Good

Rating 10 - Excellent. 280 out of 1003 reviews" "
Rating 8 - Good. 263 out of 1003 reviews" "
Rating 6 - Okay. 191 out of 1003 reviews" "
Rating 4 - Poor. 155 out of 1003 reviews" "
Rating 2 - Terrible. 114 out of 1003 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to either shut it down for good or shut it down and do a complete overhaul of this property. It is filthy and rundown, and that’s just the main property. The room we stayed in was disgusting. There were several dead bugs on the bathroom floor. No water pressure in the shower. It appeared that the floor had not been swept in a while. The sheets had not been changed. There was blood on them. Pillows were hard as a rock. 0 out of 10…Would not recommend.
Stayed 1 night in Apr 2024
Response from Sam's Town on Apr 12, 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

4/10 Poor

Oren

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was OK. Only food was little grill or Mexican. No restaurant. Only 1 or 2 game tables open. Said they were full when asked about another room - not even 20 cars in entire lot. It was a ghost town atmosphere.
Stayed 1 night in Apr 2024
Response from Sam's Town on Apr 12, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

4/10 Poor

Christy

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from John on Apr 4, 2024
Dear Christy,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 Good

Cindy

Stayed 2 nights in Mar 2024
Response from Sam's Town on Apr 15, 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room
Stayed 1 night in Mar 2024
Response from Sam's Town on Mar 25, 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 Poor

Valencia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay/experience at Sams. The service desk in main lobby closed around 9:00 and the toilet in my room did not work. Had to contact security to get help. I was moved to a new room but it was dirty. I requested a full refund however because I booked online I was told to request refund from Expedia. No hotel staff available. No one to help with bags and no valet.will never stay there again.
Stayed 1 night in Mar 2024
Response from Sam's Town on Mar 25, 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 Okay

Todd, Madison

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty. Dead Asian beattles on the windows. Toilets were old.
Stayed 2 nights in Mar 2024
Response from John on Mar 19, 2024
Dear Todd,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Leslie

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from John on Feb 29, 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 Okay

Eric

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from John on Feb 28, 2024
Dear Eric,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Okay

Thomas, Antioch

Liked: Staff & service
This property was convenient and inexpensive. But was just average in most other ways - somewhat worn, dated, not particularly clean, etc. the service was good. Dining options were practically non existent, but the Mexican place was delicious and the staff were wonderful. The slots area was nice and the waitresses were excellent. Overall it was ok. Nothing to write home about.
Stayed 2 nights in Feb 2024
Response from Chris J on Feb 23, 2024
Thomas - Thank you for your feedback regarding your stay at Sam's Town Tunica. We are glad you had a great service experience with us, and appreciate all the other feedback you provided. We hope you'll give us another try again soon!

10/10 Excellent

Felicia

Traveled with group, Traveled with partner
Property was clean
Stayed 2 nights in Feb 2024
Response from John on Feb 19, 2024
Dear Felicia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 Good

Jordan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John on Feb 19, 2024
Dear Jordan,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John on Feb 19, 2024
Dear Rodney,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Leslie

Stayed 3 nights in Feb 2024
Response from John on Feb 19, 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Terrible

JASON

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning in our rooms did not work. We were unaware of construction inside the hotel. The rooms and hallways had a terrible smell.
Stayed 1 night in Feb 2024
Response from John on Feb 14, 2024
Dear Jason,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent the staff was great we enjoyed our stay .
Stayed 1 night in Feb 2024
Response from John on Feb 6, 2024
Dear Allen,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This may be the dirtiest hotel my wife or I have ever had the pleasure of staying at. Upon entering the room we noticed the lamp shade had a yellow and brown stain on it. The bed couldn’t have had clean sheets. The toilet area had what looked to be urine splattered around with a weird yellow haze on an otherwise white toliet. No matter how much we turned up the heat, it stayed ice cold in the room. Every trash can outside the hotel room was full and normally a case of beer box on top. On top of all of that, the musty air was ripe. We got in late and were only passing through so I slept on the bed fully clothed and above the covers using my jacket for warmth. My wife couldn’t get herself to sleep in the bed so she slept sitting up in the room chair. Just don’t do it unless you literally don’t care about your health.
Response from John on Feb 6, 2024
Dear Robert,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was a good place to go. I feel like it’s too many 1 cent games not enough different .50 cent games.
Stayed 1 night in Feb 2024
Response from John on Feb 6, 2024
Dear Sheila,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Poor

Johnny T

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Saturday night very few people in the Casino. Only 2 tables open 👎
Stayed 1 night in Jan 2024
Response from John on Jan 31, 2024
Dear Johnny,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay
Stayed 2 nights in Dec 2023
Response from Sam's Town on Jan 30, 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from John on Jan 27, 2024
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Terrible

Autumn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY! More like Ghost town.
First off this was suppose too be a 2 night trip that turned too 1 night. It’s was terrible. It smells musty, it’s old and ran down, they claim too have 3 restaurants.. only 1 was open and they were out of half of everything. Free drinks in casino? Nope! We had too go too restaurant and pay and get one. Many slot machines down with yellow caution tape. My husband has low sugar and I went too find a vending machine, went too every-floor there weren’t any, and the one on the 4th floor was broke. Very unfortunate since the casino is in the middle of no where! When I went I made a comment saying it look abandoned and even the staff agreed. My room toliet wouldn’t flush, smallest tv that barely worked, bed felt like a rock. I ended up contacting front desk that same day we checked in saying we wanted too check out a day early and they refuse too refund me for the other night. (That we didn’t stay) Hotels.com reached out multiple times too get there approval for the refund.
Stayed 2 nights in Jan 2024
Response from John on Jan 27, 2024
Dear Autumn,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Okay

Julie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from John on Jan 23, 2024
Dear Julie,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Okay

Kalisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from John on Jan 19, 2024
Dear Kalisha,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

2/10 Terrible

Staci

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHOOSE ANOTHER HOTEL
I booked 3 rooms. One shower didnt work at all, the carpet in one room was soaking wet, the plastic on the chairs were ripped (cut my arm), the lamp shades had greasy fingerprints all over them, the hallways smelled like cannabis, the drinks had minimal alcohol in them, no buffett. I do NOT recommend staying here!!! We filed a complaint with Sams Town and they said it wasnt their problem bc we booked through Hotels.com!
Stayed 1 night in Jan 2024
Response from John on Jan 15, 2024
Dear Staci,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They are under construction but still dont have some restaurants open every day.
Stayed 3 nights in Jan 2024
Response from John on Jan 13, 2024
Dear Tina,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Leslie

Stayed 3 nights in Jan 2024
Response from John on Jan 15, 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 Good

Freddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam's Town on Jan 10, 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Poor

Lyndsey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the ideal stay.
I normally don’t do reviews, but this one was needed. The hotel itself.. outdated. The casino, a joke. We ended up going over to horseshoe’s casino because they have a much bigger playing area. Our room didn’t have any wash cloths, one of the pillows was covered in pink lipstick or blush from a previous stay. There was also a roach crawling on one of the beds. This was my first time here and will definitely be my last.
Stayed 1 night in Jan 2024
Response from Sam's Town on Jan 10, 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 Excellent

Sonya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sam's Town on Jan 10, 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Poor

Shawn

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sam's Town on Jan 10, 2024
We would love to hear from you on how we can improve our operations. Thank you for being our guest.

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t sleep all night do to the refrigerator making crazy noises all night.
Stayed 1 night in Jan 2024
Response from Sam's Town on Jan 10, 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 Okay

Terry

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam's Town on Jan 10, 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John on Dec 30, 2023
Dear Dana,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was run-down, poor television equipment, the heating and air conditioning was not working. My rooms was changed twice and it got worse! I wouldn’t recommend anyone staying there. The toilet kept flushing on its own. It had hard water stains in the toilet and tub.
Stayed 2 nights in Dec 2023
Response from Sam's Town on Dec 26, 2023
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Ghost town
Stayed 1 night in Dec 2023
Response from Sam's Town on Dec 26, 2023
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

4/10 Poor

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam's Town on Dec 26, 2023
Thank you for visiting us! We’d love to have you visit again.

8/10 Good

JOHN

Sams Town is abgreat place to stay. It is currently undergoing renovations, but other than that, it still holds the nostalgic feeling of staying at a casino hotel of its age. I do wish they would ban smoking in the facility but other than that, no major complaints.
Stayed 1 night in Dec 2023
Response from John on Dec 20, 2023
Dear John,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Poor

Emma

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel room had plenty of hot water and water pressure for the shower. The room felt and smelled musty stale. The room was dated and could use with a refurbishing from the lumpy mattress to the furniture, curtains, lamps etc. Dining was sorely lacking. It is sad to see the shape Sam’sTown Tunica has become! Someone described it as a Ghost Town..couldn’t be more accurate.
Stayed 1 night in Dec 2023
Response from John on Dec 19, 2023
Dear Emma,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Okay

Eugene, Villa Park

Liked: Cleanliness, staff & service
There is construction going on at this casino/hotel at this time (12/23). I've stayed here before in the past. This is the first time that I have had to complain about the noise in the early morning hours (7 am). The host at the front desk was understanding and was able to re-locate me to a different room away from the construction noise. 9am is a good time to start construction in a hotel when patrons are trying to rest. I hope management takes us into consideration.
Stayed 1 night in Dec 2023
Response from John on Dec 12, 2023
Dear Eugene,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Poor

Elizabeth, Mount Auburn

Stayed 1 night in Dec 2023
Response from John on Dec 12, 2023
Dear Elizabeth,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Poor

Vertina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick G. on Dec 11, 2023
Hi Vertina,Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

4/10 Poor

Edna

Traveled with partner
I did like that my husband and I did not have to leave the hotel to go to the casino. However, there was no microwave or iron or iron board. We was able to get one from the lobby. I would not be returning to this property. Not to stay anyways.
Stayed 3 nights in Dec 2023
Response from John on Dec 12, 2023
Dear Edna,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

2/10 Terrible

James

Disliked: Amenities
I need a refund because when I made it to the front desk they couldn’t find my reservation and I had to pay for my room again and they said that Expedia would refund my money
Stayed 1 night in Dec 2023
Response from c on Dec 8, 2023
A refund request was issued

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
They are currently working on apparently adding on to the property, however it did not impact our stay in any way.
Stayed 1 night in Nov 2023
Response from John on Dec 5, 2023
Dear Angela,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Poor

Vanessa

Liked: Cleanliness
Disliked: Property conditions & facilities
Good customer service but the room had a leak that kept me awake all night. I finally found it early the next morning when i went to use bathroom and water was dripping all over the toilet. I had to go and get security to get maintenance up there because the front desk was closed which explains why no one answered the phone with i called repeatedly. I had to wait until maintenance made it there from the other side of the casino. He noticed that the leaking area had been fixed before. No one asked about what happened
Stayed 1 night in Dec 2023
Response from John on Dec 5, 2023
Dear Vanessa,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Lacy

Stayed 1 night in Dec 2023
Response from Sam's Town on Dec 26, 2023
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Dec 2023
Response from John on Dec 5, 2023
Dear Brenda,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Poor

Casey

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Bed was uncomfortable and there was jack hammer noise
Stayed 1 night in Nov 2023
Response from John on Dec 2, 2023
Dear Casey,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review.We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Excellent

Andrea

Stayed 1 night in Nov 2023
Response from John on Dec 12, 2023
Dear Andrea,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing