Dear shuji, Thank you for choosing our hotel. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Thanks for being our guest. We are glad to read you liked the kitchenette in your room and that our location was perfect for your needs. Your feedback is appreciated as it will help us improve our service moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management

Kazuhiro, thank you so much for the nice rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. On behalf of everyone here, we invite you to stay with us again the next time you are in this area. Sincerely, Hotel management

Kazuhiro, thank you for the nice review of Extended Stay America. We are happy to know you liked everything that we offer. However, we are sorry you were unable to enjoy a warm soak in our bathtub. We are checking and re-installing stoppers in all the bathrooms. Thanks for bringing this to our notice. It was a pleasure having you here, and we look forward to welcoming you back again soon. Sincerely, Hotel management

Dear ESAU, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable environment, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

Dear Vilas, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your in-room facilities and the housekeeping oversights, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear John, Thank you for reviewing your recent stay with us. We apologize for the inconvenience caused by the plumbing issue and the cleanliness concerns during your stay. We always aim to provide every guest with the excellent experience expected of us, and we're glad our team promptly addressed the situation by changing your room. It's also great to know that you found our location convenient with nearby food options. Your feedback is important to us, and we'll use it to improve our services and facilities. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear William, Thank you for your feedback on Extended Stay America. We're glad you had a great stay and found our hotel unique. We work hard to deliver a great experience for all of our guests, and we very much appreciate your feedback. It was a true pleasure to have you as our guest, and we look forward to hosting you again soon!Sincerely,Hotel Management

Dear Alan, Thank you for sharing your experience with us. We apologize for the numerous issues you encountered during your stay. This falls far short of the standard of service and cleanliness we aim to provide. Your feedback is invaluable, and we will address these issues immediately to ensure they do not recur. Please accept our sincerest apologies for the inconvenience you endured. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear David, Thank you for sharing your experience with us. We apologize for the disturbances you encountered during your stay. Our team takes noise complaints seriously and will address this issue to ensure a more peaceful environment for all our guests. We appreciate your understanding and are glad to hear that otherwise, your stay was satisfactory. Should you choose to stay with us again, we'll do our best to ensure a more tranquil experience.Sincerely,Hotel Management

Dear Cristina, We are delighted that you found Extended Stay America convenient for your trip to DC! Your satisfaction is our priority, and we are glad you appreciated our cleanliness, helpful staff, and complimentary amenities like coffee and breakfast. We understand your concerns and assure you that we continuously strive to improve our facilities. Thank you for choosing us, and we look forward to welcoming you back for another positive experience in the future!Sincerely,Hotel management

Dear Sayan, Thank you for your excellent review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Kelsey, Thank you for taking the time to share your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

Dear Fernando, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Thomas, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Miriam, We appreciate your feedback and apologize for any inconvenience. We'll address the issues mentioned to ensure a more thorough cleaning. Your satisfaction is important, and we hope you'll give us another opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Lynelle, Thank you for your review, and we do apologize for the cleanliness issues you experienced. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management

Dear Andre, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Sarina, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Patricia, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Safety and security is always our priority. Please feel free to connect to our hotel desk for further assistance and return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Jiovany, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Noora & Kumar; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely, Hotel Management

Dear Sathish, Thank you for your review. Please accept our apologies if we did not provide you with a clean and comfortable room, and we regret the inconvenience you faced with the low water pressure during your stay. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Your comfort is important to us, and we are actively addressing these issues to ensure a more satisfying experience for all our guests. We would love for you to return to enjoy our hospitality and a much better stay.Sincerely,Hotel Management

Dear Natalie, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city for work.Sincerely,Hotel Management

Dear Darrell, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us, and we hope you will give us a chance to redeem ourselves in the future.Sincerely,Hotel Management