Find Hotel with a Concierge in Reno, NV

"Great staff and nice large rooms with comfy beds and great water pressure. Alot to do at this property."

"Valet park was easy pool was nice "

"There was a fight in the hallway, just outside our door involving several people that lasted for 30-minutes. Most of the escalators didn’t work and no refrigerator or microwave in the room. Shower head was bad and wallpaper was peeling. "

"My first time &"

"The rooms have been redone and are clean and fresh. The food at the steak house was amazing and the staff was friendly. "

"I reserved a non smoking room, however the room reeked of smoke my entire time there. No available rooms to switch to and when the front desk recommended a machine to clean the air it took them forever to bring it and not only that I had to be out of the room for more than an hour. This machine only cleaned the air for like 2hrs and the smoke smell returned."

"I stayed here for the sole reason that I had a U-Haul truck towing a car, needed a pull through spot. Upon calling the hotel, they suggested I could park at the TA truckstop next-door. This was fine, but then I had to walk a quarter of a mile with my suitcase, backpacks etc. just to get to the hotel. The registration is in the casino, so it is total chaos and the whole place and parking lot is mobbed full of people and cars. I could put up with all this, but when I got to my room the deodorizer they had sprayed was so thick it was choking me. I’ve never experienced anything like it. I’m assuming they spray it to cover up the cigarette smell? Then the window was locked shut. I literally turned around and left the room. I never stayed here that night, I couldn’t take it. I just ate the cost and went to a different hotel. Terrible experience. Extra star for the super helpful woman at registration who let me check in and then check out, and then keep my stuff behind the desk because of course I had left the room so quickly I forgot my backpack. She gave me a new key I got my stuff, and hightailed it out of there. I couldn’t leave fast enough. Between the chaos of the crowds, cars and casino, and then the room being toxic to even stand in, never ever will I stay at a casino hotel again. Or at least not in Reno. Feels like the Circus Circus era, old and trashed. "

"Love this place! We’ve stayed there several times, and every time has been fantastic. Walking distance to so many great places to eat and drink. Walk along the river. Enjoy the speakeasy. Such a unique and fun place to stay that isn’t a casino!"

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "