Reino Animal Conservation Center

Room exceeded our expectations, breakfast was amazing, crew was very kind.

Clean awesome location Daniela great

The Wild Oscar has pleasant staff, is in a convenient location, and is incredibly clean. However, some consistent inconveniences keep me from giving it 5 stars. Upon check-in, I was surprised to be informed that the hotel was placing a 7,000 pesos hold on my credit card to put towards using the facilities like the on-site restaurant and spa. This was a total surprise to me as it was never communicated at any point in the booking process or in the communication I had with the hotel prior to checking in. Also, the design of our Superior room had some serious flaws that kept us from having the best experience possible. The bathroom lacked a place to hang our towels to dry and when you open the bathroom door, you have millimeters worth of space between the sink and the door, which led to me jamming my hand between the sink and the door and injuring myself. Also, on two occasions, housekeeping failed to replace either our hand towels or one of our bathrobes. In conclusion, the Wild Oscar is a solid travel option but there are some flaws.