Regal Edwards Houston Marq'E

Booked a 2 room suite for an hefty price… specifically to have 2ROOMS.. and they gave my room to someone else. They made us take 2 rooms on separate floors but only after we had to use the room they gave us for a night which entailed sharing a bed.. totally not ok! And it ruined the vibe. Totally unacceptable to do this when I booked so far in advance. No excuses- this is wrong. They tried to make it right but it was a total pain for one of us to have to switch rooms after one night. How awkward. Talk about being stressed on vacation..;( Booked a massage and it was pretty bad as well. Otherwise the property is gorgeous except the pool that was just OK.

This people have water that smells like poop. Sewage water is what they use for water. Remnants of trash, sticky nastiness in drawers, air vents falling off ceilings. Random kids belts found? Candy stuck to floor? Trash wasn’t even taken out. Mind you I have kids that found these things as well. Oh and don’t even try and ask for them to refund you for their disgusting rental. They will give you the run around and then IGNORE YOU. Awful establishment and these people NEED TO BE SHUTDOWN.

The elevator is not working properly. Breakfast is not ready for many people.