Unfortunately I have experienced this hotel at it's best. The staff were nice and my room was upgraded to a suite which was a lovely touch considering I stayed with my two children. The hotel is tired, there was lightbulbs out in the room, wallpaper peeled and framework missing from the doors. The shower was yellowing and when used sprayed from cracks behind the shower head. When on the balcony you can see the other half of the hotel which is closed off and unused. It has no roof and some of the balconys look to have dropped.
When checking out of the hotel at 8am there were a large group if men, stood in the carpark surrounding my car. My teenage daughter became nervous but I advised they were probably waiting to be transported to work somewhere. I asked them to move and they did so I could leave but not a great impression.
I paid £94 per night (averaged) over my two night stay and unfortunately I don't think the hotel should be asking for that price for what I booked which was a standard room.
宿泊されたお客様
2018 年 12 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 11 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful. Still in shock!!
Awful. Don't go. Looks like it's falling down and derelict. We left bags in the car to check the hotel was still open. Unfortunately it was. Photo on site must be 10 years old. This is a 1 star hotel.
宿泊されたお客様
2018 年 11 月に 1 泊滞在
6/10 (普通)
Timothy
2018 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
A sad state of something that has once been a love
There seems to be a policy to allow this hotel to run down.. Lift and toilets out of order, gardens allowed to grow over , no atmosphere at all. Only good point was rooms were very clean and staff helpful
Timothy
2018 年 10 月に 1 泊滞在
2/10 (非常に不満)
Jane、Somerset
2018 年 10 月 12 日
気になった点 : 施設のコンディションと設備、客室の快適度
the picture of the property needs to be updated, to show the fact that half of it burnt down over 3 years ago, it was like arriving in a ghost town, extremely disappointing
Jane
2018 年 10 月に 1 泊滞在
4/10 (不満)
SEJK
2018 年 10 月 11 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Half of the hotel is burnt down. The remaining part has seen better days. A paint job would not fix it. The elevators are not working. Same for the public bathrooms. Staff was nice.
SEJK
2018 年 10 月に 2 泊滞在
6/10 (普通)
Angie
2018 年 10 月 8 日
気になった点 : 施設のコンディションと設備、客室の快適度
Miss it.
Gone downhill since fire 4 years ago. Too remote, no shop for miles. Same staff member did literally everything except the chef. Hard uncomfortable bed. Lifts not working. Great food in restaurant.
Angie
2018 年 10 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2018 年 10 月 5 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
I used to be great
The hotel is falling apart
宿泊されたお客様
2018 年 10 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 9 月 23 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed
All I can say is I think this hotel ( in the lose term) has had its day . Part of it was burnt down .No working lift so no one with disability shoukd book.
Room very tired no even painting it would help .bathroom no comment .
I wouldn't recommend any one use this hotel.
宿泊されたお客様
2018 年 9 月に 1 泊滞在
8/10 (良い)
Joanne
2018 年 9 月 20 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Venue is a little dated, has so much potential to be something more. Bed was uncomfortable and room was stuffy. Bathroom didnt look clean with mould and rusted taps.
The up side is the staff were really friendly and the food in the restaurant was enjoyable.
Joanne
2018 年 9 月に 1 泊滞在
2/10 (非常に不満)
Richard、Reading
2018 年 9 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful hotel - don't book - dont believe the pics
Hotel is in a terrible state,
Half is derelict and the other wing has its roof missing.
The pictures are from another time pre-Apocalypse.
Rooms are dirty & falling apart.
Worst place I have ever stay - should be closed (should not be on Expedia)
- has to be seen to be believed but save yourself.
Is a long way out of town down a narrow road.
Richard
2018 年 9 月に 1 泊滞在
2/10 (非常に不満)
Sandrine、london
2018 年 9 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible
Room not cleaned. No staff at arrival. Reservation not found for 30 min.
The hotel stink, not clean. The only positive thing is the lake
Sandrine
2018 年 9 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2018 年 8 月 31 日
Nice Views - Pity about the Hotel
Hotel is tired and needs complete refurbishment - however - the views from the rooms over the lake are stunning and the rooms are large and spacious. The Hotel decor is very dated and this along with the poor state of repair of fixtures and fittings lets it down.
宿泊されたお客様
2018 年 8 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 8 月 27 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice view but not nice hotel not 4* at all. Not worth the cost
宿泊されたお客様
2018 年 8 月に 2 泊滞在
6/10 (普通)
stuart
2018 年 8 月 23 日
Basic but nice
Ok, so apparently there was a fire and flooding there in 2014 when I say apparently you can see there was. So 75% of the hotel is no longer in use. You would think after 4 years they would have that repaired already. Other than that the hotel is basic but nice. Ideal for a night or 2 it needs some serious money spent on it. It was clean and tidy. The staff were welcoming and very friendly and the food was delicious. The £10 for breakfast seems expensive however what you’re offered makes it good value so take advantage. Overall this hotel is worth a visit it’s not posh, this current picture on hotels.com is when the hotel was in good condition so don’t be disappointed on arrival. But the rooms are a good size and comes with a private balcony over looking the lake. And yes I would go back
stuart
2018 年 8 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
2018 年 8 月 17 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Tired Hotel
Very Tired Hotel. Shabby décor, unhelpful staff. I needs a total overhaul as the location is quite good
宿泊されたお客様
2018 年 8 月に 2 泊滞在
4/10 (不満)
Impression
2018 年 8 月 8 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel was run down with no air conditioning
Shower was a dribble of water. Staff were friendly. Television was broken, lifts were broken, no phone in the room, toilets in restaurant were out of service. We would not stay here again
Impression
2018 年 8 月に 1 泊滞在
2/10 (非常に不満)
Andrew
2018 年 8 月 2 日
気になった点 : 施設のコンディションと設備、客室の快適度
Andrew
2018 年 7 月に 2 泊滞在
4/10 (不満)
Neeta
2018 年 7 月 31 日
気になった点 : 清潔度、施設のコンディションと設備
Mrs Neeta
Very quite but not clean hotel
Neeta
2018 年 7 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 7 月 30 日
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Old and tired by the lake
This hotel is an awful hotel, due to its taped carpets, out of order lift, what looks like fire damage to a large portion of the building and it’s general flaky paint exterior. Whilst the hotel bed was comfortable, the shower was little more than a trickle and the comfort features within the room were sparse.
宿泊されたお客様
2018 年 7 月に 1 泊滞在
2/10 (非常に不満)
Paul
2018 年 7 月 30 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Don’t bother
Terrible hotel
Completely run down and in need of a massive makeover
Paul
2018 年 7 月に 1 泊滞在
2/10 (非常に不満)
Kevin
2018 年 7 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor
No wifi, no lifts, 3 Tv channels, wasps nest on the balcony
Kevin
2018 年 7 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
2018 年 7 月 27 日
気になった点 : 清潔度、客室の快適度
In desperate need of refurbishment. Rooms tired and not maintained.
宿泊されたお客様
2018 年 7 月に 1 泊滞在
8/10 (良い)
Mallika
2018 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good but lacked amenities
The elevator is out of order & has been out for over a few months. It was hard for me with a disabled daughter and two of my guests with back problems!!! The manager was nice to offer refunds but we did not accept since its hard to book into another so late in the day.good breakfast & friendly staff
Did not have enough desk fans to all of our rooms and it was hot!!!! AC was only in lobby