Find hotels near ROKT Climbing Gym, Brighouse from ￥7,375

"The overall condition of the hotel was good, and the facilities met expectations. However, our stay was overshadowed by an extremely unpleasant experience with a staff member who was also the duty manager. We were staying at the hotel to attend a wedding in the area. I was in a nearby room and part of the same group as the groom, and witnessed the incident on the morning of checkout—also the morning of the wedding. The groom’s room had paid for a late checkout until 12pm. Despite this, a staff member arrived around 30 minutes early and insisted they were late leaving. She did not check the system and repeatedly told them to leave immediately. Her language and tone were aggressive and confrontational—I have never seen a staff member speak to guests like this. She addressed it loudly at the room door, which was embarrassing and caused unnecessary stress. The situation escalated to the point where a family member had to be interrupted while in the shower to confirm payment. It created tension within the group and ultimately ruined what should have been a joyful wedding morning. As some of the group were dressed in traditional attire, the interaction felt particularly uncomfortable and gave the impression of possible bias. While the hotel itself was fine, this incident significantly impacted the overall experience."

"The wardrobes were poor but apart from that everything was good. The bedroom onto the patio and hot tub can’t be accessed from the main house which means you have to go outside and downstairs to enter. Not a problem to us but should be noted. The ho tub was excellent and we all really enjoyed ourselves The only thing I didn’t like was that you can’t telephone anyone to confirm anything"

"Everything about our stay was very good. Lovely clean room with everything we needed. Large bath with very hot water . Kettle with tea, coffee , biscuits etc , hairdryer and iron. Dinner was good and the breakfasts were freshly prepared. We enjoyed our drinks in the bar and the prices were very reasonable. Staff Lovely and friendly, will certainly think of returning. "

"place was accessible wasn’t the best or cleanest place to stay staff was a bit rude "

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"Poor! Where to start… Leisure facilities dirty, lack quality and need reinvestment. Restaurant poor quality, my double chicken burger and my son’s chicken burger were burnt and black, they took an order of drinks and forgotten to service, quality of food and quality of cooking was absolutely poor. Two people complained and asked for refunds whilst we were there it was that bad. Room lacked quality! One pillow each, beds uncomfortable and amenities poor Sleeping quality was terrible- noisy people running up and down halls and shouting, not best when trying to have a early night to get some rest Generally very poor and when approaching reception about issues never acknowledged "

"l didn't have break fast,but the parking was excellent 👌 "

"The spacious room and bathroom. The dimple but filling breakfast and the locality for great walks and dining. "

"Comfortable, clean and warm room. Very cosy and peaceful. About 20 min walk to station and town centre of there is a bus outside the gate."