4/10 (不満)
Simranjit
グループ旅行
2024 年 5 月 31 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We stayed 6 nights at this property and chose this property as it was new and had a beautiful infinity pool on the rooftop. However when we got there the rooftop pool was closed for our entire trip, and we were not informed until we got there. This was disappointing however the staff did compensate by providing breakfast for us. We really wanted to enjoy the rest of the stay however the cleanliness of the room was horrific as there were cockroaches in our room. Housekeeping was kind enough to remove the roach one of the days. Another day the water stopped working for several hours (sink, shower, toilet) and the staff had no idea what was going on. We missed our planned activity that day as we did not have working amenities. Overall would not stay here again, but the views of the beach were beautiful if that is what you are looking for!
Simranjit
2024 年 5 月に 6 泊滞在