6/10 (普通)
Taryn M.
2025 年 7 月 1 日
Disappointed in stay and property mgmt company
Let me start out by saying I have stayed on this property before, just in a different condo. The property is very safe and well maintained.I booked this specific condo as we were vacationing with my family- including my 77 year old mother and I thought the 2nd floor would be perfect for her to have her own space.The day of arrival we saw 2 roaches in the condo. Again I understand that with the climate in the DR this can be common but it is not usually an issue inside of these condos. I immediately reported my concern and was told someone would be there in the morning to spray. Well someone showed up and instead handed me a can of spray for me to use if I saw anymore. I expected someone to be sent to spray but that did not happen even though I requested it again.There were also 2 faucets in the condo that were leaking. One was in the upstairs bathroom and when the water was turned on the water just poured out of the vanity. It was almost like the pipe was not connected properly. It was fixed but I wonder how they didn’t notice this when cleaning the sink before our arrival. The biggest issue was the elevator. It was broken the whole time we were there and my mother couldn’t go up and down the steps and had to leave after 6 days to return home. I reported this concern every day and NOTHING was done. When we left the elevator still was not working. With my mother having to leave due to the elevator, our family vacation was ruined.
Taryn M.
2025 年 6 月に 15 泊滞在