Dear Sir,Thank you very much for this kind review.We are delighted to know that the pristine condition of the room, the impeccable state of our hotel, the quality of service provided by our team, and the variety of amenities available met your expectations and contributed to a memorable vacation experience. It is our aim to provide an exceptional stay for all our guests, and we are grateful that we could achieve this during your visit.Your kind words serve as a testament to the hard work and dedication of our staff in maintaining the high standards that Barceló Bávaro Palace All Inclusive is known for. We are proud to offer a little piece of paradise where our guests can enjoy the beauty of Punta Cana, complemented by our all-inclusive luxury services and facilities.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimada señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos que no haya encontrado suficientes actividades a su gusto. Nos esforzamos por ofrecer una variedad de entretenimiento y opciones de ocio que complementen la estancia de nuestros huéspedes y nos entristece no haber cumplido con sus expectativas en esta área.Nos complace saber que la limpieza de la habitación, el estado del hotel, el servicio proporcionado y las comodidades de la habitación fueron de su agrado. Estos aspectos son fundamentales para garantizar una experiencia de alojamiento de primera clase en el Barceló Bávaro Palace All Inclusive.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for taking the time to share your review.We're sorry to learn that your experience hasn't been as good as we usually receive.We wish we had known about the issue during your stay so that we could have provided a solution. We would appreciate knowing more details about any incident you may have experienced.We hope we can provide you with an improved stay in the future. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding the odors you experienced. We strive to maintain the highest standards of cleanliness and service, and we apologize if we fell short in this instance.We are continuously working to provide a wide variety of culinary options to satiate diverse palates and we regret that our offerings did not leave you completely satisfied. We take pride in the overall maintenance and condition of our property, as well as the service provided by our dedicated team, and we are disappointed to learn that these did not resonate with you as intended.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to learn that our team's dedication to service excellence made such a wonderful impression. Your commendations regarding the pristine condition of our rooms and the overall upkeep of Barceló Bávaro Palace All Inclusive are truly appreciated. It is heartening to know that this was your third visit, and the experiences we provide continue to meet your expectations for a memorable and enjoyable vacation.Your satisfaction is our greatest reward, and we're elated that you're already planning another escape to our tropical haven.It would be our pleasure to have you return on another occasion. Very best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado Huésped,Gracias por habernos elegido como destino de sus vacaciones, apreciamos enormemente saber que pudimos superar sus expectativas al 100%.Estaremos muy complacidos de recibirles en nuestras instalaciones y que nos permita ser parte de su experiencia en el Caribe una vez más.Atentamente, Cesar GüílamoDirector Barceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.While we are glad to hear about your satisfaction with our pristine beach and the condition of our hotel, we have taken note of your sentiments regarding the service and room amenities. Rest assured, our team is dedicated to providing a complete and enjoyable experience for all our guests.We are thrilled that you found the room to your liking and that our staff's friendliness and helpfulness stood out during your visit. Our commitment to maintaining a high standard of cleanliness and comfort in our accommodations is unwavering, and your positive remarks affirm our efforts.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret that some aspects of your stay did not meet your expectations. While room service, bowling, golf, mini-golf & water park, and pool access are indeed additional services, we aim to provide clear information about inclusions and extra costs. We apologize for any inconvenience this may have caused and will strive to ensure our communication is as transparent as possible.We are concerned to learn of your experience with our entertainment offerings and staff service. We typically take pride in our team's dedication to providing a welcoming atmosphere, and it is disappointing to hear that we fell short of this during your visit. Rest assured, we take all comments seriously and will look into these matters.However, we are pleased to hear that you found our room cleanliness to be satisfactory. Our housekeeping team works diligently to maintain high standards, and it is rewarding to know their efforts are appreciated. Additionally, we are glad that the general condition of our hotel met your expectations, providing a comfortable environment for your stay.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret to hear about the delay you experienced at our Japanese restaurant and apologize for any inconvenience this may have caused. Our aim is always to provide prompt and efficient service, and it seems we fell short in this instance.It delights us to know that the cleanliness of our rooms, the overall condition of our hotel, and the amenities provided met your expectations. Our team strives to ensure that every aspect of our guest's stay is nothing short of excellent.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for taking the time to share your review.Your remarks concerning room cleanliness and hotel condition have been noted, and while our daily housekeeping is diligent in maintaining the highest standards of cleanliness, we regret any perception to the contrary. We are also disheartened to learn of your experience with our dining options. Our culinary teams are dedicated to providing a variety of fully-cooked and delicious meals, and it is disappointing to hear that this was not reflected in your experience.We are also surprised to hear about the service you received, as our staff is committed to delivering exceptional service. The comfort provided by our room amenities, which typically receive positive remarks, is of great importance to us, and it is unfortunate that we did not meet your expectations on this occasion.We hope we can provide you with an improved stay in the future. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are thrilled to know that our dedicated staff made a lasting impression and that the pristine condition of our rooms, as well as the amenities provided, met your expectations and contributed to a perfect stay.Your kind words are a testament to our commitment to delivering impeccable service and accommodation. The entire team at Barceló Bávaro Palace All Inclusive strives to provide a unique and memorable experience for all our guests.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest,Thank you very much for choosing our Barceló Bávaro Palace as a holiday destination. We regret that your stay at our wonderful hotel has not been entirely perfect.We hope that Barceló will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future.

Dear Mr Jovon,Thank you for sharing your experience with us.We regret to hear about the inconvenience caused by mosquitoes in your room. Our team is committed to ensuring a comfortable environment for our guests, and we apologize for any discomfort you experienced.We are delighted to learn that the cleanliness of the room, the condition of our hotel, the service provided, and the amenities offered met your expectations. Our staff strives to maintain the highest standards to ensure our guests have a memorable experience at Barceló Bávaro Palace All Inclusive.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir, Thank you for taking the time to share your review.We regret to hear of the challenges you encountered with staff communication and support contactability; it is always our aim to provide prompt and courteous service to all our guests. We are equally disheartened to learn of your discomfort regarding the unwelcome visitors in your room. Please rest assured that our housekeeping standards are designed to ensure that each guest enjoys a comfortable and clean environment during their stay.While we acknowledge your dissatisfaction, we would like to highlight that our resort is committed to offering a wide array of activities, entertainment, and dining experiences, aimed at providing our guests with a memorable and enjoyable vacation. We take pride in our well-appointed rooms and the all-inclusive amenities designed for the utmost relaxation and fun.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Restrepo,Thank you for sharing your experience with us.We regret to hear that our service did not consistently meet your expectations and apologize for any inconvenience you encountered during the check-in and check-out process. Our team is dedicated to ensuring a seamless experience for all guests, and we take your comments seriously as we continuously strive to improve our services.We are delighted, however, that you appreciated the beauty of our hotel and the range of offerings available for the price paid. It is heartening to note that you found the room amenities to your satisfaction and acknowledged the cleanliness of your room as well as the overall condition of our establishment.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our expansive property, with its large pools and numerous activities for children and adults alike, contributed to a pleasant stay. It is also heartening to know that our entertainment offerings, including the much-enjoyed Michael Jackson night, met your expectations and added enjoyment to your experience.We regret to hear that some aspects did not meet your satisfaction. Please accept our apologies if you felt that the interaction with our buffet staff was anything less than courteous; this is not reflective of the high standards of hospitality we strive for. Furthermore, your feedback regarding the DJ's performance is invaluable to us, and rest assured, we are continually working on enhancing our entertainment to cater to the diverse tastes of all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you for sharing your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations, such as the lack of clarification regarding our VIP services, which aim to provide an exceptional level of comfort and exclusivity to our guests. We apologize for any inconvenience caused by noise and understand that peace is an important component of a relaxing vacation. Additionally, we are disheartened to learn that the room refrigerator was not functioning properly despite being reported, and that the musical selection at our disco did not align with your preferences.On a positive note, we are delighted to hear that you found our hotel to be in good condition and the cleanliness and amenities of the room to your satisfaction. It is gratifying to know that the service provided by our staff contributed positively to your experience.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We are pleased to hear that you found our hotel's condition to your satisfaction and that our service met your expectations, as we strive to deliver an exceptional experience for all of our guests. However, we also take note of your rating on room cleanliness. While we are committed to maintaining the highest standards, we regret if any aspect did not meet your expectations.Our dedicated staff works diligently to ensure our guests enjoy the pristine conditions of our accommodations and the variety of services available. We are delighted that these efforts positively impacted your experience.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Kyle,Thank you very much for this kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Estimado señor, Su excelente reseña nos alegra el día.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Querido Sr. Velez, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos leer que el servicio y la comida no cumplieron con sus expectativas. Nos esforzamos por ofrecer una experiencia excepcional y nos disculpamos por cualquier inconveniente relacionado con la espera para recibir agua embotellada, un aspecto que ciertamente es importante para el confort de nuestros huéspedes.Nos complace, sin embargo, saber que encontró nuestras instalaciones en buenas condiciones y que la zona le resultó agradable y acogedora. Nos alegra mucho que la experiencia en nuestro restaurante Santa Fe y el servicio brindado por César en la barra de la playa hayan sido de su agrado.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoGeneral Manager at Barceló Bávaro Palace

Querido señor, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Nos complace saber que la atención de nuestro personal fue de su agrado, es siempre nuestro objetivo brindar un servicio excepcional. Lamentamos profundamente que las condiciones de aire acondicionado en los restaurantes y dormitorios no hayan cumplido con sus expectativas; nuestro equipo se esfuerza continuamente en asegurar el confort y la satisfacción de nuestros huéspedes. Referente al minibar de su habitación, queremos asegurarle que disponemos de un mantenimiento constante para que todos los equipos estén en perfecto estado de funcionamiento. Sentimos mucho que haya percibido un olor desagradable en áreas comunes; tomamos nota de su observación para revisar y asegurar la frescura y limpieza que caracterizan nuestras instalaciones.Agradecemos sus comentarios sobre la atenta disposición de nuestro equipo, los cuales son un reflejo del compromiso que tenemos en ofrecer una experiencia memorable a quienes nos visitan.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,César Güílamo MontillaDirectorBarceló Bávaro Palace

We are sorry that your experience at our resort did not fully meet your expectations. We are glad to know that you found our facilities spacious and well-maintained, as well as our beach pleasant and clean. However, we are sorry that the food options and restaurants were not up to your standards, and we will take your feedback into account to improve. We also apologize if the age of the room affected your comfort, although we are pleased that it was well maintained and clean. We appreciate your feedback and hope to have the opportunity to offer you a better experience in the future.

Dear Sir,Thank you for sharing your experience with us.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the service at the Coral restaurant did not meet your expectations and apologize for any inconvenience this may have caused. Furthermore, we understand your desire for more convenient poolside snack options and appreciate your suggestion for quick bites like fries and burgers to enhance the leisurely pool experience.It's wonderful to learn that our array of shops, attentive poolside staff, and dining options, particularly Mexico Lindo and Las Brisas, contributed to a pleasurable stay for you and your group. We are also delighted that the overall cleanliness and beauty of our resort added to your enjoyment. Rest assured, we continually strive to make group reservations more seamless and will take your feedback into account.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Normal Anderson,Thank you for sharing your experience with us.We are sorry to hear that our rooms did not meet your expectations in terms of modernity. We take pride in our resort's accommodations and continuously strive to provide updated and comfortable environments for our guests.It is delightful to note your positive remarks about the friendliness of our staff, the quality of our buffet offerings, and the beauty of our pools and beaches. Our dedicated team works tirelessly to ensure our guests have an exceptional experience, and it's heartening to know these efforts resonated with you.We are looking forward to welcoming you again. All the best!César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.It is wonderful to know that our efforts to provide a luxurious and enjoyable environment have been so well-received. Your kind words regarding the food and our facilities fill us with pride and motivate us to continue striving for excellence. Our team is dedicated to ensuring that every guest finds our resort to be a slice of paradise, complete with all the comforts and amenities to make their stay unforgettable.Your appreciation for the impeccable state of your room and our commitment to top-notch service are particularly gratifying. We are delighted that the amenities provided in your accommodation contributed to your overall positive experience.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Chère Madame,Nous sommes navrés que votre séjour n'ait pas pleinement correspondu à vos attentes.Nous avons bien pris note de votre remarque et vous en remercions.Nos chambres offrent en effet un confort simple, nous permettant de proposer à nos hôtes un excellent rapport qualité-prix.Nous sommes toutefois ravis que vous ayez apprécié la qualité du service que vous avez reçu pendant votre séjour.Nous transmettons votre compliment à notre équipe.Nous espérons avoir l'opportunité de vous revoir chez nous prochainement. Bien à vous,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, Thank you for this great review.It brings us great pleasure to know that you appreciated the food and the variety of areas within our resort. We always strive to maintain high standards of cleanliness and condition, so your positive ratings in these aspects are particularly rewarding.Our team is delighted to learn that the service met your expectations, and that the amenities provided in our rooms contributed to your satisfaction. At Barceló Bávaro Palace All Inclusive, we aim to create an environment where our guests can enjoy the ultimate in comfort and relaxation.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimada señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos que el proceso de check-in y check-out no haya cumplido con sus expectativas. En Barceló Bávaro Palace All Inclusive, siempre buscamos optimizar nuestros procedimientos para asegurar una experiencia ágil y confortable para nuestros huéspedes.Nos complace saber que la limpieza de la habitación, el estado del hotel y la atención recibida estuvieron a la altura de sus expectativas. Nuestro personal se esfuerza día a día para ofrecer un servicio de excelencia y asegurar que nuestras instalaciones se mantengan en las mejores condiciones para el disfrute de nuestros visitantes.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Arocha,Thank you very much for this kind review.We are delighted to hear that our team's friendliness and helpfulness made a great first impression and that you found your accommodations at Barceló Bávaro Palace All Inclusive to be both comfortable and well-equipped. It brings us immense pleasure to know that you thoroughly enjoyed our pool, fitness center, and the culinary delights at our on-site restaurant. Our team strives to provide an exceptional experience, and it's rewarding to see these efforts reflected in your visit.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, Thank you for this great review.We are pleased that your experience was memorable.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Ms. Caraballo,We'd like to thank you for this positive feedback about your stay in our hotel.We are overjoyed to know that our dedication to maintaining the highest standards of cleanliness and condition has contributed to a memorable experience during your stay. It's wonderful to hear that our diverse amenities and the service provided by our dedicated team met your expectations, ensuring a comfortable and enjoyable visit to our tropical haven.Your warm words are a testament to the commitment of our staff at Barceló Bávaro Palace All Inclusive to create unparalleled guest experiences, highlighted by our array of culinary delights, immaculate facilities, and attentive service.It would be our pleasure to have you return on another occasion. Very best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Guest, Thank you for this great review.We are immensely pleased to know that the cleanliness of our accommodations met your expectations and that you found the condition of our hotel to be exemplary. It is always our highest priority to ensure that every guest experiences the comfort and luxury we strive for at Barceló Bávaro Palace All Inclusive. Furthermore, your acknowledgement of our attentive service and the amenities provided in our rooms fills us with pride. Our staff works diligently to ensure that all guests have everything they need for a memorable stay.Your positive feedback serves as a testament to our team's dedication to maintaining the highest standards of service and hospitality. We hope that your experience has left you with cherished memories that will last a lifetime.We look forward to welcoming you back soon. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Mr Antonio,Thank you very much for this kind review.We are elated to know that your stay with us at Barceló Bávaro Palace All Inclusive met your expectations in every aspect. It's delightful to hear that our commitment to maintaining pristine accommodations and offering exceptional service was evident throughout your visit. Our team takes great pride in ensuring that every guest experiences the comfort and luxury that our rooms and amenities are designed to provide.Your positive feedback is a testament to the dedication of our staff, and we are truly grateful for your kind words. It is our pleasure to create an environment where guests can fully relax and enjoy the myriad of activities and dining experiences we have to offer.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Sir,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We appreciate your mention of our team's high quality service. Our dedicated team members always aim to give the best experience to our every guest and you will always find them eager to assist at all times. We have duly noted your comment regarding an on-site restaurant, and we will take this into consideration.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado Huésped,Gracias por habernos elegido como destino de sus vacaciones, apreciamos enormemente saber que pudimos superar sus expectativas al 100%.Estaremos muy complacidos de recibirles en nuestras instalaciones y que nos permita ser parte de su experiencia en el Caribe una vez más.Atentamente, Cesar GüílamoDirector GeneralBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the details of our room service and payment policies did not meet your expectations. Please rest assured that our aim is to provide a seamless and convenient experience, and we understand the importance of clear communication about our services. We would like to clarify that our All-Inclusive concept offers a wide array of dining options, though certain exclusives such as room service are an additional privilege for our Premium Level guests.It is delightful to learn that you appreciated our secure gated community, the shopping center, and the diverse activities we offer. Your positive comments on the cleanliness of our rooms, the condition of our hotel, the quality of service, and our room amenities are much appreciated and serve as encouragement for our dedicated team.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are disheartened to hear about your experiences that did not meet expectations, particularly regarding the culinary offerings at our reservation-required restaurants. Our aim is to deliver a wide range of flavors that cater to all palates, and we regret that we fell short in this aspect. We are also troubled to learn of your concerns with housekeeping. Please be assured that guest satisfaction is paramount, and we have stringent policies for property care and integrity, which includes the security of our guests' belongings. We take such feedback seriously and will look into the matter internally. On a brighter note, we are delighted that you found the resort's location, the beach, the available shopping, and our selection of drinks to be highlights of your stay. Our team is dedicated to providing a tropical paradise setting and a variety of amenities to enhance the vacation experience. It is pleasing to know that the cleanliness of your room, the condition of our hotel, and the service provided by our staff met your approval. We are committed to continuous improvement and your comments are instrumental in this process.We hope to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace

Estimado Huésped,Gracias por habernos elegido como destino de sus vacaciones, apreciamos enormemente saber que pudimos superar sus expectativas al 100%.Estaremos muy complacidos de recibirles en nuestras instalaciones y que nos permita ser parte de su experiencia en el Caribe una vez más.Atentamente, Cesar GüílamoDirector GeneralBarceló Bávaro Palace

Dear Madam,Thank you for taking the time to share your review.We regret to hear that your dining experience did not meet the high standards we strive to uphold. Our aim is always to provide a variety of gastronomic options that delight our guests, and we are saddened to learn that we fell short of this goal during your stay.We also take note of your observations regarding the service at our buffet and the oversight in maid service. Please rest assured that we are committed to offering impeccable service and attention to detail in all aspects of our resort experience. Your comments regarding the pricing at our gift store have been noted, though we ensure that our pricing is competitive and reflective of the quality and convenience offered. We understand that value is important and we continually work to balance this with the premium products available.We are pleased, however, that you found our hotel's overall condition to be satisfactory and that the amenities provided in your room were to your liking. We take pride in maintaining our facilities and ensuring that our guests are comfortable and well-equipped with everything they need for a pleasant stay.We hope we can provide you with an improved stay in the future. Kind regards,César Güílamo MontillaDirectorBarceló Bávaro Palace