スタンダード ルーム | セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、遮光カーテン

ホリデイ イン エクスプレス ポートランド ウエスト / ヒルズボロ IHG ホテルの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1002 件の口コミ中 590 件が非常に良い" "
評価 8 - 1002 件の口コミ中 262 件が良い" "
評価 6 - 1002 件の口コミ中 77 件が普通" "
評価 4 - 1002 件の口コミ中 39 件が不満" "
評価 2 - 1002 件の口コミ中 34 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

TSUYOSHI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel. I think it would be even better if there was a mineral water service.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

TSUYOSHI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's clean and the staff is friendly. It's also convenient if you're using the light rail, as it's close to Orenco Station.
2024 年 3 月に 2 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 4 月 2 日)
TSUYOSHI, Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations and how convent the location was for you!! We appreciate your loyalty and hope to see you again soon.

10/10 (非常に良い)

TSUYOSHI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service of the staff was good.
2023 年 11 月に 2 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2023 年 11 月 17 日)
Thank you for taking the time to share your thoughts on your recent stay. I am delighted to see we met your expectations. We look forward to seeing you in the future!!

6/10 (普通)

Atsushi

気になった点 : 清潔度
連泊しましたが清掃が雑でした。
2023 年 10 月に 5 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2023 年 11 月 17 日)
Thank you for taking the time to share your thoughts on your recent stay. I am sorry to hear we did not meet your expectations when it came to cleaning your room. I will make sure to bring this up with the housekeeper that had your room during your stay. Again, thank you for your feedback and we hope to see you again in the future.

2/10 (非常に不満)

TOYOAKI

2022 年 9 月に 2 泊滞在

8/10 (良い)

Norimichi

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
レストランやスーパーマーケット、駅が近くて便利。
2022 年 7 月に 6 泊滞在
Front Deskからの返信 (投稿日 : 2022 年 7 月 19 日)
Thank you for taking the time to tell us about your experience at Holiday Inn Express Hillsboro

6/10 (普通)

宿泊されたお客様

出張
2020 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 2 月 28 日)
Thanks for staying with us. We appreciate your feedback!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2020 年 2 月 7 日)
Thank you for taking the time to review our hotel. We appreciate you choosing to stay with us. Please come back and see us again soon.

8/10 (良い)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
建物も新しく、きれいだったので快適でした。 Orencoの駅からも近く、周辺にレストランやスーパーもあるので立地条件も良いと思います。
2019 年 5 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great staff
Front desk staff was extremely nice in recommending places to eat and getting transport to airport.
2019 年 4 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Meal
I was impressed by their breakfast.
2018 年 7 月に 7 泊滞在
Jeremiahからの返信 (投稿日 : 2018 年 8 月 7 日)
Thanks for taking the time in giving us feedback. Glad you enjoyed your stay with us and we hope to see you next time you are in the area.

10/10 (非常に良い)

Steve、Rancho Cucamonga

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 5 月 11 日)
Steve, Thank you for taking the time to rate your stay. We are delighted to see we met your expectations. We look forward to seeing you again soon!!

10/10 (非常に良い)

Dwaipayan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location, have many nearby restaurants, most facilities are available at a much reasonable price
2024 年 4 月に 2 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 4 月 27 日)
Dwaipayan, Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your stay. I hope to see you again in the future!!

10/10 (非常に良い)

Severino

出張
良かった点 : 清潔度
I liked everything
2024 年 4 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 4 月 22 日)
Severino, Thank you for sharing your feedback on your recent stay with us. We are delighted to you liked everything about your stay. We look forward to seeing you again soon!!

10/10 (非常に良い)

Alyson

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The continental breakfast had nothing that was gluten free and we had a guest in our party who has an extreme allergy (a child). So she couldn’t have anything, not even the sausage :( Otherwise the place was great!
2024 年 2 月に 3 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 4 月 22 日)
Alyson, Thank you for sharing your thoughts on your recent stay with us. I am overjoyed you had a great stay. We understand some people may have allergies to certain foods, I have spoken to IHG about adding some other options to the menu as they are the ones that choose our menu. Again, i do apologize and will continue to bring this issue to the table.

8/10 (良い)

Salvador

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Located in a convenient and walkable area. Surrounding area is also well kept and appears to be safe for kids.
2024 年 4 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 4 月 22 日)
Salvador,Thank you for sharing your feedback on your recent stay with us. I am delighted to hear how convenient our location was, and we met your expectations.We hope to see you again in the near future!!

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean and our room was quiet with a very comfortable bed. My husband enjoyed the breakfast. The staff was very friendly. We would definitely stay there again.
2024 年 3 月に 2 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 4 月 3 日)
Robert,Thank you so much for taking the time to share your thoughts on your recent stay. I am delighted to hear that you enjoyed your stay and we look forward to seeing you in the future!!

10/10 (非常に良い)

Gordana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, big room, quiet. Pleasant staff.
2024 年 3 月に 2 泊滞在
Jennifer Shaw GM からの返信 (投稿日 : 2024 年 3 月 12 日)
Gordana, Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again in the future!

10/10 (非常に良い)

Dae

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Jennifer Shaw GMからの返信 (投稿日 : 2024 年 3 月 12 日)
Dae, Thank you for taking the time to rate your stay with us. I am happy to see you enjoyed your stay and we met your expectations. We look forward to seeing you in the future!

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and comfortable
2024 年 2 月に 1 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 2 月 27 日)
Mark, Thank you for taking the time to rate your recent stay with us. We are thrilled to see we met your expectations!! We look forward to seeing you again soon!!

10/10 (非常に良い)

Hitesh

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean neat rooms. Good Gym available 24 hrs. Overall good experience.
2024 年 2 月に 1 泊滞在
Jennifer Shaw GMからの返信 (投稿日 : 2024 年 2 月 27 日)
Hitesh, Thank you for taking the time to rate your recent stay with us. We are thrilled to see we met your expectations!! We look forward to seeing you again soon!!

8/10 (良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the property but my room was next to the laundry room and it was very noisy.
2024 年 2 月に 1 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 2 月 14 日)
Deborah, Thank you for taking the time to share your thoughts on your recent stay with us. I am sorry to hear being by the laundry room caused issues in your stay. I will make sure to put a note in your profile to keep you away from that area. We hope to see you again in the future!!

8/10 (良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 2 月 14 日)
Karen, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

8/10 (良い)

mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff.
2024 年 2 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Mary,Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 (非常に良い)

Gayle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly employees Great breakfast Clean room
2024 年 2 月に 4 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Gayle, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 (非常に良い)

Lindsey

Great location and hotel.
2024 年 2 月に 1 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 2 月 14 日)
Lindsey,Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

8/10 (良い)

Joaquin、Miami Beach

2024 年 1 月に 9 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 3 月 21 日)
Joaquin,Thank you for taking the time to rate your recent stay with us. We are delighted to see we met your expectations!! We look forward to seeing you in the future!!

8/10 (良い)

KELLEY

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
I thought the hotel was very nicely maintained. The room was spacious and the beds were comfortable. The bathroom was mostly clean, the tun was a bit grubby and didnt drain very well. The breakfast was good as well.
2024 年 1 月に 1 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2024 年 2 月 14 日)
Kelley, Thank you for taking the time to rate your stay. I am overjoyed to hear you had a comfortable stay! I am sorry the tub had some issues. It has been brought to our team's attention to be fixed. Thanks again and we look forward to seeing you again soon!!

10/10 (非常に良い)

Gordon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quiet, friendly staff, comfortable room
2024 年 1 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Gordon, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

8/10 (良い)

Robb

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good location
Quick stau
2024 年 1 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Robb,Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 (非常に良い)

Dennis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay...quiet and comfortable
2024 年 1 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Dennis, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 (非常に良い)

David C

2024 年 1 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
DavidThank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

8/10 (良い)

Ken

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Ken,Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 (非常に良い)

Kaichi

2024 年 1 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Kaichi, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

6/10 (普通)

Jana、Redmond

出張
良かった点 : 清潔度、設備とサービス
The heat wasn’t working. When I asked if maintenance could come in they assured me they would fix it. Still not fixed when I returned. Asked for another room and I felt like I was inconveniencing them!
2024 年 1 月に 2 泊滞在
Jennifer Shaw GMからの返信 (投稿日 : 2024 年 1 月 19 日)
Jana, Thank you for taking the time to share your thoughts on your recent stay with us. I am sorry to hear we did not meet your expectations. We did have maintenance come look at the heating unit in your room. It does look like it is working. With that said, If the room does not sense movement in the room, it will shut down. In the future we can always disconnect the sensor so your heat will continue to run. I am truly sorry the front desk agent made you feel like you were an inconvenience. This is definitely not okay. We were sold out during your stay, therefore would not have been able to move you to another room. In the future, please feel free to ask to speak to the manager if you have any issues or concerns that are not handled. I will gladly make sure you are taken care of. Thank you again for sharing your experience and we hope you give us another chance in the future!!

8/10 (良い)

Karrin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a very nice and convenient stay. The breakfast served in the morning was quite nice.
2024 年 1 月に 1 泊滞在
Jennifer Shaw GMからの返信 (投稿日 : 2024 年 1 月 19 日)
Karrin, Thank you so much for sharing your thoughts on your recent stay. I am overjoyed to hear you had a great stay.We look forward to seeing you again in the future!!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel
Our stay was very nice, the people were friendly, the room was clean, and the stay was complimented with a very good free breakfast.
2024 年 1 月に 1 泊滞在
Jennifer Shaw GM からの返信 (投稿日 : 2024 年 1 月 19 日)
David, Thank you for taking the time to share your experience with us. I am delighted to hear you had a great stay!!! We look forward to seeing you again in the near future!!

10/10 (非常に良い)

David

2023 年 12 月に 2 泊滞在
Jennifer Shaw GMからの返信 (投稿日 : 2024 年 1 月 19 日)
David, Thank you for taking the time to rate your stay. I am overjoyed to see you had a great stay and we met our expectations!! We look forward to seeing you again in the near future!!

8/10 (良い)

Megan

2023 年 12 月に 8 泊滞在
Jennifer Shaw GMからの返信 (投稿日 : 2024 年 1 月 19 日)
Megan, Thank you for taking the time to rate your stay. I am happy to see you had a good stay. It looks like we could have done better to make your stay a 10. Please feel free at any time during your stay to inform the front desk if you have any issues or additional feedback. We look forward to seeing you in the future!!

10/10 (非常に良い)

sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was great! Service, breakfast and frontdesk friendly and efficient!!
2023 年 12 月に 2 泊滞在
Jenifer Shaw GMからの返信 (投稿日 : 2024 年 1 月 19 日)
Sharon, Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations!! We look forward to seeing you in the future!!

10/10 (非常に良い)

Rodrigue

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Jennifer Shaw Gm からの返信 (投稿日 : 2024 年 1 月 19 日)
Rodrigue, Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations!! We look forward to seeing you in the future!!

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Jennifer Shaw GMからの返信 (投稿日 : 2024 年 1 月 19 日)
Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations!! Please let us know if there is anything we could have done to make this a 10 of 10 stay!!We look forward to seeing you in the future!!

4/10 (不満)

Jack

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The afternoon/evening staff treated me like a number, not a person. I did not appreciate it. The morning staff was better. The breakfast has taken a nose dive from the last time. I stayed at a Holiday Inn express. The food was tepid, tasteless, and soon cold. for 150 dollars, I expected more. I won’t stay at Holiday Inn again.
2023 年 11 月に 1 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2023 年 12 月 5 日)
Jack, Thank you for sharing your thoughts about your recent stay. I am sorry to hear we did not meet your expectations. I have spoken to the afternoon staff to ensure they are treating all of our guest with care. We hope you give us another chance in the future

10/10 (非常に良い)

Kurtis

2023 年 11 月に 1 泊滞在
Jennifer Shawからの返信 (投稿日 : 2024 年 2 月 14 日)
Kurtis, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 (非常に良い)

Kaitlyn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and quiet
2023 年 11 月に 1 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2023 年 11 月 24 日)
Kaitlyn, Thank you for taking the tome to share your thoughts on your recent stay. I am overjoyed to hear we met your expectations. We look forward to seeing you in the future!!

6/10 (普通)

Dalila

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay
It was a nice stay, only issue was the breakfast and no coffee (i'm assuming ran out)
2023 年 10 月に 2 泊滞在
Jennifer Shawからの返信 (投稿日 : 2023 年 11 月 17 日)
Thank you for taking your time to share your feedback on your recent stay. I am happy to hear you enjoyed your stay. We do offer Coffee 24 hours a day. I am sorry we ran out and i will make sure to speak to the staff so this does not happen in the future.

4/10 (不満)

Sheila

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
We checked in on Friday afternoon. We left and returned around 8 pm. Our smoke alarm was chirping when we returned to our room. We called the front desk and the clerk told us that they would send maintenance up. After approximately half an hour (listening to the continuous chirping), the front desk called to tell us that they couldn’t get maintenance to come, so they would move us to another room. After repacking and moving our items to our new room, we turned on the television and found that many of the channels were not available. Also, two of the reading lights weren’t working. It was late so we decided to report these issues in the morning. Saturday morning, we spoke with the desk clerk and they said they would have maintenance take care of the problem. When we returned that evening, nothing had been repaired. Also, our room was very cold even though the heat was on. My husband is battling cancer and was exhausted so the idea of having to move again was too much for him. He needed to rest. The heat never came on so we ended up sleeping in our clothes and adding an extra comforter to get warm. The heat finally came on around 5:00 am. When I spoke to the front desk this morning, I was told that they couldn’t reduce our charges because I had booked through a third party. The staff were courteous but did not ensure that our stay was comfortable nor were our concerns dealt with. We will not stay here again.
2023 年 10 月に 2 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2023 年 10 月 31 日)
Sheila, Thank you for taking the time to share the issues you had during your stay. I am truly sorry to hear you had to move rooms, just to move into another room that had issues as well. I did speak to the front desk agent that was on duty the night you checked in as well as all other front desk staff about the issues you delt with. I want to assure you we do thrive to meet all guest expectations. This should have been a simple fix by changing out the battery in the smoke detector. I have made sure to set aside some time for more training, so this type of incident does not happen again. Again, i am truly sorry and hope you give us another chance in the future

10/10 (非常に良い)

Emabelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All of the above
2023 年 10 月に 2 泊滞在
Jennifer Shaw からの返信 (投稿日 : 2023 年 10 月 31 日)
Emabelle,. Thank you for taking the time to rate your recent stay here with us at Holiday Inn Express. I am thrilled to see we met your expectations!! We hope to see you again in the near future!!!

10/10 (非常に良い)

ROBERT、San Ramon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 5 泊滞在
Jennifer Shawからの返信 (投稿日 : 2023 年 10 月 31 日)
Robert, Thank you for taking the time to rate your recent stay here with us at Holiday Inn Express. I am thrilled to see we met your expectations!! We hope to see you again in the near future!!!