2/10
We stayed in the house, Coastawhile, from May 8, 2021 through May 15, 2021. We arrived on Saturday at around 4:00 p.m. We immediately found that there were birds in the stove vent pipe and the kitchen smelled like a dead animal. The smell was overwhelming and it had clearly been like that for a while. We called Pristine Properties immediately. They replied that they had been out to the house the day before and were unable to get the birds out. We asked them to come back as quickly as possible. This is something that we should have been alerted to. Not only were they aware of the problem before we arrived, but they were evidently unable (or reluctant to) alert us to the issue and it was not resolved promptly.
On Sunday we discovered maggots in the microwave and dropping on the stove top and meal prep area. We were unable to use the microwave or stove for the first two days of our trip. Not only was this disgusting, but it made us further lose confidence in the accommodations and forced us to change our dining plans altogether. The maintenance staff finally came on Monday at 4:00 p.m. and they removed the birds and took the microwave. We were left with bird poop, maggots, and pieces of a nest on the wall behind the stove. We tried to cover it up until Wednesday when they came with a new microwave. While we understand some of the things are out of your control, the response from Pristine Properties was extremely slow and less than thorough. This whole incident ruined the first half of our vacation.
The outdoor furniture needs to be replaced because it is a clear and present danger. The chairs were rusting and falling apart. Three of the four beach chairs were broken. One of the legs on a dining room chair broke when my daughter sat down. The leg looked as if it had been glued together at some point. My elderly mother travelled with us and it’s a good thing that she wasn’t injured in the chair that broke or one of the damaged ones.
We were so disappointed with the house and the service we received from Pristine Properties. After complaining, they refunded us the rent for only one day. We aren’t high maintenance guests, but after the stove vent pipe birds, the microwave, the maggots, the smells, the broken furniture, the lack of communication, this amounted to an incredibly disappointing trip.
Randy A.
2021 年 5 月に 7 泊滞在