Port de Sant Miquel

Found all areas clean. Staff very welcoming however on leaving we were advised a courtesy room would be available as we were not leaving until 1630 hours. We did ask if this needed to be booked but advised no. When approached reception to check use of courtesy room advised not available and could use shower in lower area where toilets were. This was just a shower no hairdryer and actual changing facilities. We had to approach spa to see if we could use facilities in there. As hotel is due to close this coming weekend could not understand why a room was not available. If we had known no courtesy room available we would have planned our day differently

We really loved this hotel and had a wonderful stay. As is standard, none of the outdoor pools are heated. A guest mentioned that they had been told the oval outdoor pool was heated, but during our stay (late March/early April) it definitely wasn’t — the pool area was empty, and it simply wasn’t warm enough outside for the sun to heat it naturally. Another guest let us know that children are allowed to use the indoor spa pools between 10am and 11am each day. We weren’t told this at check‑in, which was a shame as we missed a day of being able to enjoy this perk. The spa pools themselves are gorgeous though. Breakfast was lovely with a great mix of options for everyone. The location is beautiful — just a short stroll to the beach, with a play park on the way that our 4‑ and 5‑year‑olds absolutely loved. Staff were all very friendly and welcoming. The kids’ club was quite minimal when we arrived, with no schedule and just free play, but it was the very start of the season. On the day we left, we noticed they had put up a timetable, so it looks like it was just getting going. Overall, we had a very lovely stay and would happily return if we visit the area again.

We had to pay extra to use spa facilities like the sauna and jacuzzi. In addition after I payed extra to use the spa, one of the sauna rooms was out of order and the hot tub was not hot. It was luke warm at best.