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Reviews of Country Inn & Suites by Radisson, Port Clinton, OH

3 out of 5
Country Inn & Suites by Radisson, Port Clinton, OH
3760 E State Rd, Port Clinton, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 1002 reviews" "
Rating 8 - Good. 317 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Lori

Traveled with partner
Room smelled like cigarette smoke terribly bad. Front desk staff sprayed air fresheners, helped a little, but still smelled horrible.
Stayed 1 night in Apr 2024
Response from Tessa on Apr 23, 2024
Good Morning Lori,Thank you for staying with us. I apologize for the smell of smoke in the room. We appreciate you feedback.

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
While waiting for someone at the front desk, I heard loud foul language in a back room behind the counter.
Stayed 4 nights in Apr 2024
Response from Tessa on Apr 21, 2024
Good Morning Rex,Thanks for staying with us, I would like to deeply apologize for foul language. I will absolutely share this with my staff to ensure that we are using kind words and professional conversations around the desk.

6/10 Okay

Latasha

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There were crumbs in the pull out bed.
Stayed 1 night in Apr 2024
Response from Tessa on Apr 21, 2024
Good Morning,Thank you for staying with us, I apologize that the room was not cleaned to standard.

8/10 Good

John

Liked: Staff & service
Friendly Staff. Location is convenient.
Stayed 3 nights in Apr 2024
Response from Tessa on Apr 21, 2024
Good Morning John,Thank you for staying with us. We are very happy to hear you enjoyed your stay.

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Great location. Very quiet. Great dining and activities in the area. .
Stayed 2 nights in Apr 2024
Response from Tessa on Apr 13, 2024
Michael,Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Check in staff was excellent
Stayed 1 night in Apr 2024
Response from Tessa on Apr 13, 2024
Lisa,Thank you for staying with us. We appreciate your feedback. I am very happy to hear that you enjoyed your stay.

10/10 Excellent

Brandy J

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay - great staff - only disappointment was on Expedia it states they have a hot tub which they don’t
Stayed 3 nights in Mar 2024
Response from Tessa on Apr 13, 2024
Brandy,Thank you for staying with us! we are very pleased to hear that you enjoyed your stay.

8/10 Good

Karen

Stayed 1 night in Mar 2024
Response from Tessa on Apr 13, 2024
Karen,Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Wendy

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Feb 2024
Response from Tessa on Mar 10, 2024
Good Morning Wendy,Thanks so much for your stay with us! We thrive to reach and exceed the expectations of our guests.

10/10 Excellent

Wendy

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come to see family and I love the staff each and every time.
Stayed 1 night in Feb 2024
Response from Tessa on Mar 10, 2024
Good Morning Wendy,Thanks so much for staying with us! We are thrilled to hear you enjoyed your stay wish us.

10/10 Excellent

dorothy e.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms looked like they were remodeled and the hotel smelled clean as well as the towels and linens.
Stayed 1 night in Feb 2024
Response from Tessa on Feb 21, 2024
Good Morning Dorothy,Thank you for staying with us, we are pleased you enjoyed your stay.

6/10 Okay

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Keys were deactivated an hour before published checkout time, delaying my planned departure. Very inconvenient
Stayed 1 night in Feb 2024
Response from Tessa on Feb 19, 2024
Good Morning Steven,We apologize for the inconvenience of the keys getting deactivated.Thanks for staying with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, and quiet.
Stayed 1 night in Feb 2024
Response from Tessa on Feb 19, 2024
Good Morning Jennifer,Thank you for staying with us! We are very please to hear that you enjoyed your stay.

2/10 Terrible

James

Business traveler
Disliked: Amenities, property conditions & facilities
Only 10 cars in the lot. All the people staying the night were put on one end of the hallway. Doors slamming all night, halls smelled like marijuana. Raods all torn up around the hotel. Exit and entrance ramps closed due to construction.
Stayed 1 night in Jan 2024
Response from Tessa on Feb 19, 2024
Good Morning James, I apologize for the inconvenience of the construction and the people slamming doors.We strive for the comfort of all of our guests.

10/10 Excellent

Wendy

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay. :)
Stayed 1 night in Jan 2024
Response from Tessa on Feb 16, 2024
Good morning Wendy,Thank you so much for staying here with us! we are glad you enjoyed your stay! hope to see you again soon!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tessa on Feb 16, 2024
Hi there Ricardo,Thank you so much for staying with us! We are glad you enjoyed your stay!

4/10 Poor

vickie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom was disgustingly filthy. The bathroom smelled of urine. Mold on wall by tub near the floor. Pubic hair on tub stall wall. Something disgusting on wall near toilet. Bathtub didn't drain well, water backed up into the tub when showering. Toilet wouldn't flush correctly. Trash on floor by bedside table and TV cabinet. No washcloths. I've seen cleaner areas in the group showers and toilet stalls at camp grounds! Hardly what I would have expected from a Radisson. Took photos. May send to Board of Health.
Stayed 1 night in Jan 2024
Response from Tessa on Feb 19, 2024
Good Morning Vickie,We apologize for inconveniences of your stay. I will share this with our staff.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool water was cloudy and the elevator did not work. Otherwise things were good.
Stayed 1 night in Jan 2024
Response from Tessa on Jan 12, 2024
Good Morning Steven! We appreciate your review! We apologize for the inconvenience of the elevator being down. Glad all was well otherwise.

2/10 Terrible

Donna

Traveled with family
Disliked: Cleanliness
There was feces on my bed and the floor. I’m just sick to my stomach. I think we should be refunded for this stay.
Stayed 1 night in Dec 2023
Response from Tessa on Feb 19, 2024
good Morning Donna, We apologize for inconveniences with your stay.I will share with my staff.

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The ceiling in our room caved in. Fire alarm and fire department and police came.
Stayed 3 nights in Dec 2023
Response from Tessa on Dec 28, 2023
Hi there Rhonda,So sorry to hear about issues you had at our hotel. We hope that we have helped to make this experience better after these issues. Thank you for staying with us.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, great breakfast, clean and well maintained
Stayed 2 nights in Dec 2023
Response from Tessa on Dec 28, 2023
Hi there Nathan! Im very pleased to hear that all was satisfactory! We hope to see you back with us soon!

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Second time here - excellent all around!
Stayed 1 night in Dec 2023
Response from Tessa on Dec 28, 2023
Hi there Jamie!I am so glad to hear that you had a great experience at our hotel and we hope to see you again soon!Thank you!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tessa on Dec 6, 2023
Thank you for staying with us!

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Nov 2023
Response from Tessa on Nov 7, 2023
Good Morning Kelly!Thank you so much for reviewing our hotel! we are glad that everything was wonderful.

6/10 Okay

Markea

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Tessa on Oct 31, 2023
Good morning Markea,Thank you for your review and for staying with us.

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, staff was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Tessa on Oct 31, 2023
Hi there Danielle,Thank you for staying with us and reviewing our hotel. I am very glad to hear that our staff was helpful and friendly during your stay.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tessa on Oct 31, 2023
Hi there Gina,Thank you so much for staying with us and reviewing our hotel.

10/10 Excellent

Pat ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tessa on Oct 31, 2023
Good Morning, Thank you so much for staying with us and for your review.

10/10 Excellent

Elbert

Went up for the night and went sightseeing and up to the casino. The facility was very nice, clean, staff was very friendly. Breakfast was good. Would definitely recommend and will stay there again!!
Stayed 1 night in Oct 2023
Response from Tessa on Oct 29, 2023
Good Morning Elbert,Thank you so much for staying with us, we appreciate your positive review as-well! I am very happy to hear that you will be staying with us again!

10/10 Excellent

CARLOS BYRON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tessa on Oct 29, 2023
Good Morning Carlos, Thank you for your review of our hotel! We hope to see you again!

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tessa on Oct 24, 2023
Hello Al, Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Kelsea

Stayed 2 nights in Oct 2023
Response from Tessa on Oct 24, 2023
Hello Kelsea,Thank you for reviewing our hotel! we are happy that you enjoyed your stay.

10/10 Excellent

Joan, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean, the breakfast was good:bacon, potatoes , eggs, waffles, etc. The staff was helpful and welcoming! We laughed at the bathroom because the lighting was yellow which was strange in a bathroom and the toilet was extremely low and small. But it was clean and functional. It was hard to get in the hotel grounds because there was street construction directly in front and the street was temporarily closed. But overall the hotel itself was good, the staff excellent! We would come again!
Stayed 1 night in Oct 2023
Response from Tessa on Oct 19, 2023
Good morning Joan,Thank you for your positive review of our hotel. We are very happy to hear that you had a good stay here at Country Inn and Suites! We do apologize for the inconvenience of the construction of the roundabout being put in. We welcome you back to stay with us anytime!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice
Stayed 1 night in Oct 2023
Response from Tessa on Oct 15, 2023
Hi there Diane, We pride ourselves on our ability to create an environment where everyone feels welcome, I will be sharing your review with our team. Thank you for the review!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The stay was great the only drawback was the street construction which the hotel had no control over but accommodated very well.
Stayed 1 night in Oct 2023
Response from Tessa on Oct 15, 2023
Hi There Jeffery, Thank you for reviewing our hotel! We apologize the inconvenience of the street construction, are very glad we could accommodate for you.

10/10 Excellent

KIRK B

Stayed 1 night in Oct 2023
Response from Tessa on Oct 29, 2023
Good Morning Kirk! Thank you for your review of our hotel!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from Tessa on Oct 9, 2023
Good Morning Laura,Thank you for your review of our hotel! We are glad you enjoyed your stay with us.

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The service was hospitable and breakfast was decent.
Stayed 1 night in Oct 2023
Response from Tessa on Oct 6, 2023
Thank you for staying with us.We truly appreciate your positive feedback.

10/10 Excellent

LEONARD, Akron

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice breakfast bar in the morning
Stayed 1 night in Oct 2023
Response from Tessa on Oct 6, 2023
Greetings Mr. Lenord,I wanted to reach out to you and thank you for staying with us. We are very happy to hear you had a Positive stay and a nice breakfast.Thank you for your review

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Good for the money
This is a pretty nice hotel. Lobby and rooms were updated. The breakfast room was clean and the food was good. Service was also good. My only complaint is about the bedding and towels provided. Both need to be replaced.
Stayed 1 night in Sep 2023
Response from Tessa on Oct 6, 2023
Good Morning valued Guest, We are very pleased that you had a wonderful stay here with us. I'm glad to hear that you enjoyed your breakfast and that our hotel was clean for you. I apologize for the inconvenience with our stayover service, unfortunately we are currently trying to stay environmentally friendly by only changing linens on every third day of your stay, unless requested ahead of time. Thank you for your review!

6/10 Okay

Ann

Stayed 2 nights in Sep 2023
Response from Tessa on Oct 6, 2023
Good morning Ann,Thank you for your review of our hotel!

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Close to fishing grounds
Stayed 1 night in Sep 2023
Response from Tessa on Oct 6, 2023
Hello there Timothy,Thank you for your stay with us! I'm glad our location was good for your fishing trip!

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cedar Point Trip
Check in was fast and easy,pool looked very clean,but we didn’t get a chance to use it. We were just staying because we went to Cedar Point for 2 days. Basically we just slept and showered,we did take advantage of the breakfast out first day and it was pretty good
Stayed 2 nights in Sep 2023
Response from Tessa on Oct 6, 2023
Thank your review Raymond!We appreciate your stay with us and are very glad that you enjoyed our breakfast selection!

6/10 Okay

lori

Traveled with partner
Staff was sub par.
Stayed 2 nights in Sep 2023
Response from Tessa on Oct 6, 2023
Hi there Lori, We are deeply sorry for your experience with out staff.

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tessa on Oct 6, 2023
Hi there Nancy,Thank you so much for you positive review, we are glad you enjoyed your stay!

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return
Very nice hotel. There was road repair at the time of our stay. Staff was very nice. Located in an odd area but close to the small airport.
Stayed 1 night in Sep 2023
Response from Tessa on Oct 6, 2023
Good Afternoon Penny, We are pleased to hear you had a good stay. Thank you for your positive review.

10/10 Excellent

DEAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tessa on Oct 6, 2023
Good Morning Dean,We very much appreciate you taking time to review our hotel. Thank you so much for the positive review.

4/10 Poor

John

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly. Given a room knowing television did not work. After finding out could not get different room. Sold out. Desk clerk told me they have been trying to get television fixed for days. Construction all around hotel never advised of or how to enter property.
Stayed 2 nights in Sep 2023
Response from Tessa on Oct 6, 2023
Hi there John, Thank you for reviewing. I'm glad to hear our staff was friendly. I apologize for the inconvenience of technical issues in your room, we are happy to report that the issue has been resolved.

6/10 Okay

Katie

Traveled with family
There were stains on the carpets, a clump of hair was in the shower, shower head didn’t work well and the hallway smelled. Didn’t recognize us as multiple repeat customers since 2017.
Stayed 1 night in Sep 2023
Response from Tessa on Oct 6, 2023
Hi there Katie, Thank you for your feedback! We are glad to hear that you have been with us for multiple years, I do apologize that we did not recognize you. We also would like to apologize for the problems that you had in your room.