4/10 (不満)
Wendy、Mainz, Germany
出張, カップルで旅行
2019 年 9 月 11 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Our original room (902) for one night was very nice, clean, functional. The room that we were given when we returned from a one-day tour (702) and which we stayed in for six nights was substandard. The paint on the walls in the room was chipped and peeling, there was a stain on the carpet, part of the door frame was ripped out, the room frequently smelled of cigarette smoke and had to be aired out, the bathroom faucet wobbled, there was no cabinet around the bathroom sink (as there was in 902), the shower curtain went straight across, but the bathtub was circular, so the floor was routinely flooded after showering. The hallway on the 7th floor near our room, needed painting. Breakfast had a variety of food and was tasty. Reception staff were friendly and helpful. Table service staff in the bar never seemed to be happy. The night that we arrived there was a power outage that affected the entire area around the hotel, including the hotel, so we were unable to check in. Hotel staff were friendly, efficient, and professional, and made our wait as good as possible in those circumstances. The woman who then checked us in when the electricity was restored was obviously stressed but handled the situation professionally and was courteous and patient with all of us.
Wendy
2019 年 9 月に 6 泊滞在