Plaza de Espana

Great location A los of restaurants nearby Hotel close to everything

Points to note for future guests: 1. The roof top pool is only available 15/06 - 15/09. 2. The Spa is an additional €30 per person per visit. It is not included in the room rate. 3. Dining is limited to the restaurant at the hotel and they do not do room service. There are no local options so if it is booked you are stumped. 4. Travel into San Sebastián is via the 28 bus (every 10-15 mins) or via a taxi (€15 each way). Journey time via the bus with waiting is realistically 30-40mins. The hotel is clean and the food in the restaurant is good but this is not 4* and should not classify itself as a spa hotel.

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.