Playa Palmares

What was supposed to be our annual anniversary getaway turned from a 5-star experience into a complete disappointment. We understand the property is undergoing renovations, but that is no excuse for poor customer service, rooms with AC issues, flavorless food, and a lack of communication. We brought friends because we spoke so highly of this resort, only for them to experience a dirty room and a frightening security incident around 2–3 AM when a naked man attempted to open their patio door. The way the situation was handled was extremely concerning. Sadly, the hospitality, cleanliness, and attention to guest safety we once loved are no longer what they used to be. This trip changed our perception of a place we once highly recommended, and we will think twice before returning.

The property is new and upscale. The resort is small and the perfect setting for a person or couples that desire a tranquil experience. The restaurants were never crowded and the food is good. The pool staff was amazing! The rooms have an amazing view of the ocean. The lounge area only accomodates a small amount of guest and the night time events are non-existent, however, the amenities and convenience of the property make this easy to overlook. I'd stay again for a relaxing time in PV. We werent able to enter the ocean because of the weather but there were beach chairs set up and staff was attentive with beverage and food service.