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"The hotel was clean, and the staff was friendly and welcoming. The pool area, bar, and restaurant were all very nice, and we enjoyed both dinner and breakfast during our stay. However, there were several issues that made the experience disappointing. When booking through Hotels.com, the only option available was a jacuzzi suite, which was more expensive. Upon arrival, it appeared that other rooms were actually available, which made us feel like we were pushed into booking a higher-priced room unnecessarily. The room itself felt very claustrophobic, with only a small vented window and no proper exterior window. The layout also raised safety concerns, as it required navigating a long hallway with no clear or quick exit in case of an emergency. The biggest issue was that there was no hot water at all—not for the jacuzzi or even the shower—which made the main feature of the room unusable. Additionally, the room lacked basic functionality: there was nowhere to hang or store clothes (no hangers or closet space), only two hooks behind the door, and just a single chair and a small table. The loveseat in the room also had visible stains. Overall, while some aspects of the hotel were enjoyable, the room itself and the lack of hot water made the stay disappointing."

"The room was implacable and all staff have been extremely friendly, polite and very attentive. The food was varied and very nice every day. Good list of cocktails and the bar staff would also happily give you something that is not on the list or make all the twists you asked for, and they would remember you even though the resort was very busy. Didn’t use the parking so cannot comment on that. We had a perfect 8 night stay and would very happily return to the resort. "

"This hotel was family-friendly and the staff were very friendly and helpful. We were able to book excursions through the hotel and spa services as well. There is an aviary on site with macaws, peacocks and other birds. The is a stable on site as well. We were able to go horseback riding on the beach. There are three restaurant choices in addition to the buffet and snack bar. Reservations need to be made a day in advance in order to have dinner at the steakhouse, sushi restaurant, and Italian restaurant. Overall, we enjoyed our stay there although it is quite far from the San Jose airport. It is a two hour drive on the toll road, one hour on the ferry and another 20-30 minutes to the resort. If you don’t mind the traveling, you should book there."

"Excellent location. Beautiful grounds and pools. Room was clean, comfortable and quiet. Service and food were excellent. It's a fantastic value for the price. I highly recommend this resort. I will go back there."

"It was heavenly across the board"

"Very friendly staff. Great pool "

"Great location in Paquera for kayaking. Nice, helpful host. Clean room, no a/c. Nice shared bath and kitchen."

"Parking was secure but not spacious. Staff was friendly and helpful. Room was was clean but not as secure as I expected as door lock was not very good. "

"Everything was amazing! Alex was great and helped us out with anything we needed or had questions about! The dinners he cooked we're better than anything we had in a restaurant! Alex was like family by the time we left! We can't wait to go back!"