Find Family Hotels in Plano, TX

"The stay was nice . Room was cold when temp dropped and could not turn on heat. "

"The breakfast was poor, not very many choices. The room was clean and nice though the phone did not work and the light by the door wouldn’t work either. Also checked in about 4p and within 15 mins of getting to the room as we are getting settled receive a call that we are too loud though that night and throughout the next day and a half heard nothing but running, doors slamming and foot stops but when we inform the from its will see what we can do as the doors continue to spa late into the night. The cleaning crew were amazing!!! "

"Good value l"

"The privacy lock was broken on our door, and they did not fix it. The air conidiation did not work and the room got hot during the night. The facility was dark and needed cleaning. It was so bad we had to cancel our next night and move to a new hotel. There were bugs in the other room where my daughter and grandchildren stayed. We had to change rooms with them because the kids could not sleep on the pull-out bed because of the bugs. Also, that room had a very bad smell the worst I have seen in a hotel. I have stayed in many Marriott hotels and they were very good. This was the first Marriott that we have any problems with. "

"I wasn’t impressed as previous visits I would have loved to have known that there was construction or renovations happening and the pool wasn’t up and running we were looking forward to enjoying the pool at least one day"

"Wonderful stay! Clean, comfortable room and a nice gym. "

"Limited parking. The hotel booked the entire 4th floor and the conference room for a private party. But failed to plan to actual overnight guest parking. When the party goers invited more guest than who were staying many over night guest were left with parking. They gave an option to park along curbs which blocked parked cars or park along marked fire curbs. The extra party goers took up all available spots including the circle drive and loading and unloading zones. Many guest parked at an empty lot next to the hotel that belonged to a business (it was Sat abd the company was closed weekends) but we were warned the company tows. Security assured all the guest waiting for parking that the party goers were told to leave and spots would available. We waited until 1am continually checking for spots and to ensure our vehicle had not been towed. We finally gave up, packed all stuff up and left at 1:30am to drive 8 hrs home. Absolutely ridiculous and poor planning. "

"Front desk was super welcoming and nice."