「An hour after checking in and going to my room, I was advised that there was an additional $96 fee because my room had been changed from a king to two double beds. The king was unavailable. Felt like a down grade because it was on the first floor and could every step of the people above. Thanks to Expedia for fixing it and not making me pay the surprise charge.」
「The room was grossly overpriced and misrepresented in the photos and descriptions - no screens on any door or window, no umbrella for the deck, no fan, no microwave, etc. Staff said screens have been backordered since last April.」
「While the property was clean, when we arrived and checked into the room, our room was so hot, you’d think, since they knew they were having people stay in this room, they’d turn on the air, but no. We had to turn on the air and leave for awhile. Thankfully, it cooled, but not a great start. And if your a person, like myself and my family, we don’t like to wake up to a bright room- the curtains were so thin, the room was so bright, we couldn’t sleep. So, definitely will not be returning.」
「A lot of the furniture was damaged or straight up broken. The shower head was leaking from the actual shower head (not the connection). The beds were horrendous - uncomfortable and felt unstable. There was hair all over the bathroom. The breakfast was okay, but almost zero gluten free options.」