Piantini Vacations from ￥88,063

It was a great hotel I would stay there again

Para descansar está perfecto

Our overall stay was very good and the staff was friendly and helpful. We arrived at approximately 2pm but our room was not ready, so we were checked in, our luggage held, and were told we could go to the buffet (all-inclusive) and use the resort. Room was big, clean, and had an incredible view! The beaches were gorgeous & staff cleaned area daily, including any Sargassum. The buffet was open 6:30a-10;30a, noon-6pm and 7:30p-10p. The buffet food was average, but the restaurant style menus were incredible. They scheduled us for one as we arrived and we scheduled another to celebrate an special occasion. The food service & bar staff were very professional and did their jobs well! This place has an incredible security staff. We definitely felt safe. Only complaints: The room's ceiling fan was slow & our request to have diet soda in mini fridge was a toss. Smoking is allowed in most areas which sometimes made it difficult to enjoy room balconies, pool area and - on occasion - restaurants. On 2 occasions we noticed VERY young teens (13-15 yo). It only became bothersome (for adult-only hotel) when hearing 'Mom" across the pool as well as having an ear piercing scream when jumping into waves at the beach. VIP services allow 20% off at spa, but not on all services. My pedicure was not included.

Upon checking in, everything seemed great. The room itself was amazing. The views, size, and balcony were perfect. Unfortunately, the rest of the experience did not meet expectations. The food options were disappointing, and the drink options were even worse. Customer service was terrible overall. Most of the staff did not seem friendly or helpful during our stay. Our room was only cleaned once, despite staying for four days. On top of that, the TV didn’t work and the AC did not function properly. All of the restaurants were booked up, which forced us to eat at the buffet every night. When we asked about pre-booking, we were told to wait until we arrived, yet everything was already unavailable. The classes were also listed prior to booking but we were unable to participate in any of the ones we wanted due to the schedule we were only able to retrieve at check in. The room itself was wonderful, but the lack of service, poor dining/drink options, and overall unfriendliness of the staff made the stay far less enjoyable than it should have been.

When I was checking in, I requested the upgrade and they told me that I have to pay like 50 per person daily which is a crazy amount when I had thought that I was a VIP client! They talked me that Expedia didn’t communicate to them that I was VIP, clean room Now the hotel room itself it is a disappointment I am very dissatisfied with the room because I’ve never stayed in a hotel room that a bathroom is so small anytime I’m in the toilet I’m scared of getting hit by someone coming in and opening the door. The view was excellent, I want to say they promoted that there’s a 24 hour cafe with ice cream and there’s no ice cream. when we were leaving yesterday I believe they were bringing ice cream to the cafe.