6/10 (普通)
Sharonda
2025 年 11 月 6 日
良かった点 : 清潔度、施設のコンディションと設備
Hampton Inn by Hilton Petersburg Ft. Gregg Adams
I stayed here Friday through Monday for leisure. The customer service overall was great, and check-in and check-out were both smooth. My room was clean upon arrival, and the staff I interacted with were polite.
However, I was disappointed that during my 4-day, 3-night stay, I never received any housekeeping service. When I informed the front desk, the staff member acknowledged it should have been done but didn’t seem concerned or offer a resolution.
Additionally, the hotel room phone was not working, so I had to use my personal cell phone to contact the front desk, which was inconvenient and took several attempts before anyone answered. When I mentioned the issue the next morning, I was told most of the hotel phones were down, but that wasn’t mentioned at check-in.
On a positive note, the overnight staff on Saturday were very helpful, the gentleman on duty made sure I received fresh towels once they were available, which I really appreciated.
Overall, my stay was okay, but a few communication and maintenance issues need improvement. Also, be aware there is a parking fee, which I didn’t realize until after checking in.
Sharonda
2025 年 10 月に 3 泊滞在