4/10 (不満)
David、Vancouver
出張, カップルで旅行
2024 年 2 月 14 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
What started as a cute 7-room hotel ended with utter disappointment.
Although our room was large, well decorated and opened onto a large deck, the perplexing incompetence of the management and staff was too hard to overcome.
We were patient with the pool speakers being on until 3am (sometimes beyond, even on a Sunday), the LOUD weekend party, the shower never working (Had to be fixed daily as the water pump always failed) the meek breakfast menu, the $100 quote to do 2 bags of laundry (this is Bali not New York), the cloudy and dirty pool, 500m walk to the road etc etc etc etc...
What we couldn't get past was being told that the room we had reserved for another week had been sold to someone else. We learned that we had to check out while on our way to a meeting and that we were effectively homeless.
We had to leave our meeting, return to the hotel, pack, find somewhere new etc etc etc...
All of that wasn't as horrible as the nonchalant attitude of the front desk. They didn't even attempt to apologize, make right, say sorry or anything.
They simply cared that they sold the room that we were in for more money.
This hotel is DISGUSTING!
David
2024 年 2 月に 3 泊滞在