2/10 (非常に不満)
Ginika
グループ旅行
2026 年 1 月 5 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Got items stolen by other guests and the receptionist said what do you want me to do???? I found where it was and located the thieves and they still didn’t do anything but tell me they didn’t want the police called. I don’t expect a lot of hotels but this shook me. On nye I’m out here doing Sherlock Holmes to find my item guests stole????? I had to confront them with my friend and they hid it in a panel on their floor behind pipes because I left a message on it saying I’d call the police shortly. Besides the receptionist who went to every floor with me, everyone else lied, when I asked to speak with the manager. His name was printed on the welcome card in the room so I knew they were just sending whoever. There are cameras everywhere and yet you can’t look up who stole by the pool? Let them stay and no repercussion whatsoever . It soured my experience and I couldn’t wait to leave. I’d never say at any of their hotels and stick to a chain you are comfortable with from wherever you are from. Smokers on the floor and going through the vents I was literally choking in my room. Why would guests be allowed to smoke indoors for any reason??? It was such an annoying experience and I’ll NEVER go here.
Ginika
2025 年 12 月に 5 泊滞在
