Park City Vacations from ￥425,110

A total disappointment for birthday week. The staff is rude, unfriendly and very unhelpful. The best employees were the cleaning staff. I sent several emails prior to checking in about down pillows needing removed, they didn’t comply, caused an asthma attack, acted like I was a bother when I called asking for the pillows to be replaced and the gentleman who brought them brought 2 foam and 2 more down, all out of pillowcases. I asked to speak to a manager twice, never got to. We had a suite and it is not worth the hype, blocked views and the wallpaper was all scuffed up. In a city like Chicago you have many choices, you can choose better.

Delicious breakfast, perfect location, friendly staff!

Traveled with my partner, it felt romantic and we loved the view and all the nearby attractions. We were given a $10 credit to the restaurant but didn’t use them because we were too busy exploring the entire pier. There is no pool however the oak beach is nearby. The property felt safe although it was accessible to everyone, you had to use your room key to access the elevators. The pier closed at 10p to public so we had private access to the beautiful nighttime views. Make sure you wear walking shoes!! The only things that bothered us were, Stains on the floor and bench in our room, shower head had weak water flow, other than that it was an amazing stay!!! Definitely will be back with my children.

I thought the property was nice enough . We were on the fourth floor across from the ice maker , which we could hear marking ice . Not the best when you’re laying $600 a night .