2/10 (非常に不満)
Soraya
出張, 家族旅行
2025 年 7 月 6 日
気になった点 : 清潔度、客室の快適度
AVOID AT ALL COST……..management doesn’t care
The elevator is located on the second floor, so you have to carry your luggage up a full flight of stairs just to reach it. The power goes out regularly and the elevator often stops working, making it completely unreliable.
The shower is completely clogged and water overflows into the living room. I stayed for 5 nights and management refused to fix it. There is no AC and they also refused to address that. The WiFi does not work. At night there is constant noise from street fights and prostitution until 6 AM. The windows and walls are so thin you hear everything.
The listing is misleading. The photo of the building is not the actual hotel but the one next door. The room is not blackout as described. Pillowcases are too small for the pillows which is unhygienic. All the pans are scratched and unusable.
Hotels.com contacted them multiple times on my behalf and each time they claimed they would fix the issues but they never did. On top of that the keypad does not work but they only tell you after you arrive and then ask something ridiculous like “Did you look under the mat?”
This was a nightmare from start to finish. Avoid this place at all costs.
Soraya
2025 年 6 月に 5 泊滞在