I didn't get the lady's name, but the front desk lady who checked us in (Sep 16 around 11am), and out (Sept 20 aroimund 10:30am), was excellent, very friendly and professional. She was the perfect front person for the hotel (any hotel).
We had the family room with 4 twin beds, which was exactly what I was looking for, for 4 adults (2 of us cousin moms and 1 adult kid each). There wasn't much room for luggage but we managed just fine. The bathroom had a shower/tub, in addition to a separate shower stall, a separate toilet stall and 2 sinks.
The location was great between 2 metro stops and walking distance to Gare de Montparnasse and another metro stop for a different line. The Metro M4 line goes directly from just outside Gare du Nord to the Vavin stop which is 3 mins walk to the hotel. A friend who lives outside of Paris drove in to meet us and there was an Indigo Parking garage about a block from the hotel. Per my friend, access to the hotel by driving was very easy.
There were plenty of good restaurants and creperies within walking distance as well as a Franprix, a bank and a pharmacy within 1 or 2 blocks of the hotel. We didn't get the breakfast offered at the hotel so I can't review that, but coffee and tea was available all day, at anytime. There was at least a couple of boulangeries/pâtisseries 2-3 mins walk from the hotel.
All in all, a perfect hotel for a family trip to Paris.