Pantanal Conservation Complex

The staff always treat you like family but the hotel needs renovation urgent

Nice hotel with spacious rooms. Front desk and restaurant are properly staffed and people are very helpful. Hotel has lots of rooms and services them daily, while I appreciate that, it feels they are understaffed on their cleaning crew since we ran out of tissues and toilet paper more than once, shower soap container was empty on the day before we left and we had to improvise putting soap from the sink in a cup to shower. I don't believe this is a fault of the cleaning crew but rather is that they are understaffed and rushing through to cover all rooms during peak occupancy periods.

The breakfast was good. The pool is small.