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パルメットビーチフロントホテル、バイ・ザ・シーリゾートの口コミ

2 out of 5
パルメットビーチフロントホテル、バイ・ザ・シーリゾート
17255 Front Beach Road, Panama City Beach, FL

口コミ

8.8

非常に良い

評価 10 - 1013 件の口コミ中 578 件が非常に良い" "
評価 8 - 1013 件の口コミ中 301 件が良い" "
評価 6 - 1013 件の口コミ中 63 件が普通" "
評価 4 - 1013 件の口コミ中 36 件が不満" "
評価 2 - 1013 件の口コミ中 35 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Property could use some updates but for the price they stay was comfortable and in a good area!
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

brandy

家族旅行
Worst experience ever… I paid in full through Expedia and when I got to check in at the property they charged my card 3 times for the full amount and when I woke up they were still charging my card…… Something isn’t right here I will be going to the manager and disputing through my bank!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

willie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was well maintained.
2024 年 5 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you kindly, we hope to see you again.

2/10 (非常に不満)

Tammy

小さなお子様連れの家族旅行
気になった点 : 設備とサービス
I liked being so close to the beach. The two pools were nice but my room was deplorable. There were roaches in the room!
2024 年 5 月に 4 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your feedback.

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you, come again.

10/10 (非常に良い)

Danny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our stay and definitely will be back!
2024 年 5 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
And we will look forward to having you again. We love happy guests. Hope to see you again soon.

10/10 (非常に良い)

Vasti

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff, everyone we encountered was friendly. Really liked that we were across the street because I don't like heights. The other part of property is only 2 stories with plenty of parking. Room was very spacious, clean, comfortable. Property has 2 pools. The property is on the beach, there's a store too. Everything you need is close by, even a grocery store.
2024 年 5 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you so much, we hope to see you again.

2/10 (非常に不満)

Lisa

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Bed bugs in room.
2024 年 5 月に 5 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
We're very sorry to hear this. Management will be contacting you again. Thank you.

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked the quiet. Good location. Will stay here again.
2024 年 5 月に 4 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
And we would love to see you again. Thank you.

10/10 (非常に良い)

Larry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice establishment only thing I wished the bed was a little softer.
2024 年 5 月に 6 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you so much we hope to see you again soon.

10/10 (非常に良い)

Merly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Customer service experience was amazing. Check in was as accommodating as possible.
2024 年 5 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you so much for your feedback, we hope to see you again. Again thank you.

6/10 (普通)

Kimberly

小さなお子様連れの家族旅行
良かった点 : 清潔度
We have been coming here for years, but this year was a little different. We never got any towels brought to the room without us asking for them and they never came in to empty trash. Plus, we went down to get in the pool and there was a bunch of men drinking with empty Beer bottles and cans all around the pool. So many they were stacked up. Didn’t feel like I wanted to take my children in the pool so we had to miss out of a pool day. Plus, the hot tub wasn’t working and there was no bar.. which we don’t buy alcohol but we like to buy non-alcohol frozen drinks while we lay out. That may have been why they were all in the pool. I know it’s under new management. Hopefully It will get straightened out. I hate to see it go down. It has always been our favorite place to stay in Panama City Beach. Plus, they didn’t put beach towels out to go to the beach like they have every year so I didn’t bring one, so I had to go out and buy one.
2024 年 5 月に 5 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you so much for your feedback, we are sorry you did not fully enjoy yourself and will work on providing a better experience. Thank you.

10/10 (非常に良い)

Albenis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only thing I didn't like was that the parking lot was on the other side of the street
2024 年 5 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you so much for your feedback, we hope to see you again. Again thank you.

4/10 (不満)

mohamed、Johns Creek

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your feedback a member of our Management team will be reaching out to you.

10/10 (非常に良い)

Andrew、Epsom

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful ocean view from the balcony, room was good size and it had a full size fridge/freezer! They had a nice pool, hot tub, and kids pool right by the ocean along with available gas grills and gazebos for outdoor dining.
2024 年 5 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you so much, we hope to see you again.

2/10 (非常に不満)

Norma

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
We are sorry you did not enjoy your stay. I would love to chat more if you have the time. Thank you.

6/10 (普通)

Amy

家族旅行
良かった点 : 清潔度
There is nothing fancy about this hotel. However, it is a relatively inexpensive hotel right on the beach and right on the main strip in Panama City Beach. The pool area is nice and the beach is awesome. If you want a no-frills experience that’s affordable this place is for you.
2024 年 5 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you

8/10 (良い)

REGINA

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The hot tub was not working it never got warmer than 47 degrees
2024 年 5 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Yes very sorry about this, it is up and running again. Thank you for your feedback.

10/10 (非常に良い)

MILVY

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Excellent, Thank you.

10/10 (非常に良い)

Ashley

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice place
2024 年 5 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you so much, we hope to see you again.

8/10 (良い)

Jeff

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Older properly but clean and comfortable. Would definitely stay there again
2024 年 5 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Thankyou, we will continue to work on this.

10/10 (非常に良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Like everything
2024 年 5 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
excellent, we hope to see you again.

10/10 (非常に良い)

Joseph

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for 2 nights, found the tv remote was very dirty, rest of the room was clean and spacious!
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 (非常に良い)

Felicia

2024 年 5 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you so much, we hope to see you back soon.

10/10 (非常に良い)

Daryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 (良い)

Sean

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Friendly staff, older facility (needs updating) limited parking , room was clean and well stocked. Over all very happy with my stay , I would stay again in the future beautiful beach front room view
2024 年 5 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
We hope to see you again.

6/10 (普通)

Pearl

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
I did not like begin across the street from the main hotel
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 (不満)

Tori

2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 (非常に良い)

Carrie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice place
2024 年 4 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Excellent, We hope to see you again and soon.

10/10 (非常に良い)

Chris

2024 年 4 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Excellent, thank you for your feedback, we hope to see you again.

6/10 (普通)

Melina

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Staff was very friendly. Loved the pool and beach access. Overall it was a very good experience.
2024 年 4 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback.

6/10 (普通)

Keshia

2024 年 4 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you.

10/10 (非常に良い)

Tracie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient
2024 年 4 月に 4 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you so much. We hope to see you again.

4/10 (不満)

Madison

2024 年 4 月に 4 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Oh no, Mrs. Moseley I have reached out to find out more about your stay. I hope we can connect. Thank you for your feedback.

10/10 (非常に良い)

Beyonce

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 4 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Excellent, we are so glad you enjoyed your stay.

6/10 (普通)

Karla、Conyers

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
We are so glad you enjoyed your stay, come again.

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was great. The view of the ocean was legendary. I really wish the poolside bar was open during my visit, and while I understand it's seasonal, it should've been communicated to guest scheduled to stay. It was one of the main reasons I chose to reserve here
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 (非常に良い)

Maxine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was excellent, pricing affordable, checkin was extremely easy, male associate was very helpful. Check out was strange. The 2 women at the desk did not even look up, didnt as if they could help. A guest walked in, one of the ladies asked if she needed hep, as if i wasnt standind there. I put the key down and left.
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

6/10 (普通)

Stuart

良かった点 : 清潔度
気になった点 : スタッフとサービス
The staff didn't know anything about the area. I asked for a good restaurant and they did not have a clue as the where to find a seafood place. I put the do not disturb hanger on the door and housekeeping came in without knocking.
2024 年 4 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Did you find a good seafood place, we'd love to know so we can recommend one next time. Thank you.

10/10 (非常に良い)

Kristi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was absolutely a great bang for the buck ! No complaints at all.
2024 年 4 月に 3 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
Yeah, we hope to see you again and again.

6/10 (普通)

Rama

家族旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
Everything except the bed was good. Bed and pillow were very uncomfortable. They need to purchase new beds.
2024 年 4 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 26 日)
I am sorry to hear this, we will try and see what we can do about those beds. Thank you.

8/10 (良い)

Carrie

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean/quiet friendly staff, very helpful Would stay again if needed a short stay
2024 年 4 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you so much.

10/10 (非常に良い)

Vicki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice view if you get a beach view room. Worth it!!!
2024 年 4 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you so much.

6/10 (普通)

Chrystal

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The stay was pretty good until close to check out time. Around 9:00 am I called the front desk to verify check out time & they told me it was 10:00am. I didn’t think that was the time we were given when we booked the room. But either way I asked okay well can we have a little later check out? The lady on the phone was very rude and told me we could have until 10:15 that was it! I looked back at my reservation and it definitely said 10:30. Then at 9:50 someone (room cleaning Man) just opens the door and comes in our room, NO!, knock, NO!, Hello? NOTHING!!!! So! Not only did they not honor the 10:30 check out which is one of the reasons we decided on this hotel but then the rude front desk lady didn’t honor her 10:15 check out they send the cleaning people in 10 mins before 10:00 am.
2024 年 4 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
So sorry for the confusion, we are working to make this better, again our apologies.

10/10 (非常に良い)

John

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was cool
2024 年 4 月に 1 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Yeah, so happy you enjoyed your stay. Come again.

8/10 (良い)

Lori

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Needs some clean up ..paint work but most ly good
2024 年 4 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you.

10/10 (非常に良い)

Christie

良かった点 : 清潔度、施設のコンディションと設備
Stayed here 2 times in a 2 week period. The first stay went great, which is why I booked here again. During my second stay, I decided to extend another day. After booking another day for the trip, Gloria who initially helped me told me to call the day of my initial checkout to let the desk know that I was on size already and would like to stay in the same room so housekeeping would not enter our room because she had confirmed the extended booking. Instead of calling I had gone to the front desk to handle it that way instead of over the phone. Shauna who was at the desk that morning was very rude. When I had explained to her that I was just checking in on my extended day she made it very difficult. As she was "trying" to help me, other customers would walk in. She would drop everything and help them, leaving me standing there. She then proceeded to say very loudly that my card was declined. I asked how was that possible when Gloria had told me it processed 2 days before. She then told me she needed to see my ID to confirm, in which I had to walk back to get my ID. When my son realized I was talking a long time he came in and all of a sudden everything was fine. When I asked her how my card was declined and if there was anyone else who could help me she completely ignored me and said everything was fine. Handded me my ID and new room keys and said I was set. Happy with everything else. Do not want to deal with Shauna in the future. Very very unprofessional.
2024 年 4 月に 4 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
We're glad you enjoyed your stay and we will work on that customer service. Thank you for your feedback.

10/10 (非常に良い)

Tina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in room 7307 on April 17-19 on 3rd floor. Great view, clean and very comfortable. I would definitely stay here again.
2024 年 4 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 23 日)
And we would love to see you again.

10/10 (非常に良い)

Donald

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was clean and comfortable , pillows could have been better but not terrible. It was nice and quiet not hard to get out of parking lot on to the road ( not much traffic ) at this time of year .
2024 年 4 月に 2 泊滞在
Palmetto Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Great, we are so glad you enjoyed your stay. We will see what we can do about those pillows.