Outdoor pool

Reviews of Hyatt Palm Springs

4 out of 5
Hyatt Palm Springs
285 N Palm Canyon Dr, Palm Springs, CA

Reviews

7.2

Good

Rating 10 - Excellent. 388 out of 1100 reviews" "
Rating 8 - Good. 223 out of 1100 reviews" "
Rating 6 - Okay. 194 out of 1100 reviews" "
Rating 4 - Poor. 155 out of 1100 reviews" "
Rating 2 - Terrible. 140 out of 1100 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Pankaj

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad staff very bad behaviour with his clients forcefully told us to get out of the hotel. I was booking was there, but they never let us enter in the property very very rude and bad manager who told me with my wife and two small babies to get out of the hotel because they don’t have any place for us And the girl name Jennifer was very very bad and behaviour with us
Stayed 4 nights in May 2024
Response from General Manager on May 21, 2024
Good morning, Pankaj,Thank you for your review. We regret to learn of your disappointment with your experience. Please know we only ask patrons to leave our property if we believe they are disrupting the stay of other guests. Nonetheless, we'll be sure to discuss your feedback internally to ensure our high standards of hospitality are being met. Take care, and we wish you safe travels.

6/10 Okay

JaKeith, Elk Grove

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in May 2024

6/10 Okay

Ronald, Fayetteville

Traveled with partner
Rooms have been updated but hallways and common areas need updates.
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Good Afternoon, Ronald,Thank you for your feedback! It's fantastic to know that you enjoyed our updated rooms while you were here. We appreciate your suggestion about the hallways and common areas, and we'll take your feedback into consideration for future improvements. It was a joy having you here, and we look forward to welcoming you back soon for a stay that is sure to exceed your expectations.

8/10 Good

Bruce Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The help were always very helpful and informative...and polite! The property was very well maintained. I really liked that it was on the 'edge" of town...but very easy to 🚶 into the shops and restaurants etc.
Stayed 5 nights in May 2024
Response from General Manager on May 13, 2024
Good Evening Bruce,Our amazing location and wonderful staff are just some of the reasons our guests enjoy staying at Hyatt Palm Springs, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve been staying here at least once a year for at least 20 years. The last few times, we thought they were off their game, but were very pleased with this visit. The place is still outdated and worn, but they have made some security upgrades, and it was clean and quiet. You couldn't ask for a more convenient location; right on the main drag.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Good Evening, Debra,We are so glad to have you join us year after year, and we want to extend our sincerest thank you for being our guest once again! We're pleased you enjoyed our convenient location. Please know that your feedback allows us to maintain our commitment to improving our property consistently to ensure the best guest experience possible. It's always a pleasure to welcome you, and we look forward to seeing you again on your next trip to Hyatt Palm Springs.

4/10 Poor

Gregory

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The inside of the hotel is still pretty good, room ok. The front of the hotel has been really neglected and needs upkeep. I’ve been going here for 35 years, really sad to see it go to seed. It looks like a property that is getting ready to shut down.
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Good Morning Gregory,We appreciate you taking the time to share your thoughts, and we're glad our comfortable rooms continue to impress you after so many years. However, we apologize for any disappointment with other areas of the property, and we'll take your comments into consideration as we continue making improvements for the benefit of our great guests. The next time you're in the area, please come see us again for a stay that is sure to exceed your expectations.

2/10 Terrible

Wally

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Necole

Stayed 4 nights in Apr 2024

6/10 Okay

Nathan

Traveled with family
Liked: Property conditions & facilities
Not worth the price
Stayed 1 night in Mar 2023
Response from General Manager on May 3, 2024
Good Afternoon Nathan,Thank you for taking the time to share your thoughts on your recent stay. We are disappointed your time with us did not meet expectations. We understand how important cost is when choosing a hotel. For accessibility and guest convenience, all of our current specials are listed on our website under the offers tab. We appreciate your feedback and hope you give us another chance to provide the stay you deserve.

10/10 Excellent

Michelle, La Mirada

Stayed 2 nights in Apr 2024

8/10 Good

Nadia Cathy Malensek And Mark

Stayed 6 nights in Apr 2024

10/10 Excellent

Aldo

Amazing stay and hotel. Really loved it
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Good Evening Aldo,We're delighted you had an amazing experience at Hyatt Palm Springs. Our team is thrilled to have provided you with such a memorable stay, and we can't wait to welcome you back for another fantastic experience in the future!

10/10 Excellent

Richard

Traveled with group
Loved our recent stay - hotel is really well designed - spacious rooms, great location, helpful/professional staff.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Good Morning, Richard,Thank you for your kind words and for choosing to stay with us at Hyatt Palm Springs. We are pleased you enjoyed our spacious accommodations, convenient location, and excellent service. On behalf of our helpful team, please accept our invitation to return anytime!

10/10 Excellent

Charmon

Stayed 5 nights in Apr 2024

8/10 Good

steven

Traveled with partner
Liked: Cleanliness
The facility carpet looked old and dirty.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Good Afternoon Steven,We appreciate your feedback, and we're happy to see your overall stay was pleasant. However, we apologize for any concerns about the carpet, and we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.

10/10 Excellent

arkel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond ask about late check in if your gunna stay out late they might give you the courtesy they went above and beyond for me and my gf even the next day at late check out 1 pm they offered to hold our bag for any ammount of period of time for us to walk around a dn roam around town un rushed for breakfast and shopping. Amazing and courteous service from bring our bags to the room to free breakfast great hotel they care for the patrons
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Good Afternoon, Arkel,Thank you so much for the five-star review. Our team will be so pleased to hear you appreciate their hard work and hospitality, and we hope you'll visit us again soon!

10/10 Excellent

Lord Christian

Stayed 1 night in Apr 2024

2/10 Terrible

Edward Carbone

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
No running water for 14 hours, no dial tone on phone in room, bathtub did not drain as water overflowed to the floor
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Good Afternoon Edward,Thank you for providing your review and for bringing these concerns to our attention. We are disappointed to hear about the issues with the water and the lack of a dial tone in your room, as these are not reflective of our standards. We appreciate your feedback as it is crucial for our continuous improvement, and are committed to addressing these issues promptly. Your experience matters to us, and we hope to have the opportunity to welcome you back for a stay that meets your expectations.

2/10 Terrible

Ron

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was nice. The fan for air conditioner kept going on and off. Difficult to sleep. Views were good front and back. Staff gave me a letter when I checked in that water would be shut off 9pm-5am. I checked with staff multiple times starting at 6am to 9:30am. Was told each time 20 minutes to an hour. Came on around 10:30 am. I involved Expedia to get one day refund. The front desk haughty attitude was the worst part. Putting a service fee on my credit card the final insult.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Good Evening Ron,Thank you for taking the time to share your comments and concerns regarding your stay with us. While we are known for our great customer service and attention to detail in everything we do, it appears we did not live up to our own high standards on this occasion. That you were inconvenienced as you were is deeply regrettable. We do appreciate that you brought these matters to our attention showing us that we have room to improve on several fronts. It is our hope we will have another opportunity to impress you in the future.

6/10 Okay

Kayci

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location is great, customers service was disappointing, and the hotel is really outdated and in need of a ton of repairs and more amenities.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Good Morning Kayci,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of this. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Building need to update
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Good Morning Francis,Thank you for being our guest and sharing your feedback. While we are sorry we didn't quite meet your expectations, we hope you had a wonderful stay regardless. Our team is always working to improve, so we look forward to welcoming you back and impressing you further.

6/10 Okay

Tina

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
This property is older and in need of updating. Our room was older and needed a thorough cleaning in addition to an update. Metals were rusted, chipping paint throughout and even a small piece of drywall fell on my shoulder when I closed the sliding door. Our bathtub filled halfway with water from a backup in another room…this happened as we walked into the room for the first time. On our second day I walked down to the lobby to request light housekeeping, such as our trash. Housekeeping never arrived. We stayed three nights and our trash sat in the room the entire stay. I’m very disappointed and wish I hadn’t paid so much money to stay at this Hyatt. Never again.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Good Afternoon Tina,We're sorry to hear about your recent experience at our property. It's clear we fell short of providing the high standard of cleanliness and maintenance expected, and your disappointment is completely understandable. We take your feedback seriously, as it highlights significant areas for improvement, and we will be sure to address your concerns with our team. We hope to have the opportunity to regain your trust in the future and welcome you back with a more exceptional stay.

6/10 Okay

Audra

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

john

Disliked: Staff & service
Staff did not mention $30 parking fee that we thought it was free and found out when we checked out and it was on receipt which means nobody mention about $30 over night parking fee not even when we booked on line thru expedia, and at hotel either. Later I noticed that they did not tell $30 parking fee on purpose because there is free public parking lot right beside hotel parking lot, even entrance is right on hotel. $30 is valuable than cheating customers in marketing wise ? I don’t know about that I will never go to there this hotel and tell my friends and families not to either
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Good Afternoon John,Thank you for taking the time to share your experience. We value your feedback and understand your concern about parking. It's crucial for us to ensure clear communication about all our services. While our daily parking rate is identified on the third-party site you used to book your stay, we will work with our team to improve awareness during check-in. We hope to have the opportunity to regain your trust and welcome you back for a more exceptional stay in the future.

8/10 Good

Ivana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very good choice for exploring the town. Excellent restaurants in the area, easy parking. I wish the hotel had more bikes that would be available. The interior and exterior a little outdated. Overall it was a good stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Good Morning Ivana,We're so happy to know that you had a great experience with us at Hyatt Palm Springs overall and that our prime location was perfect for your needs. Your other feedback has been gratefully received, and we will be sure to discuss your comments internally as we continue improving our facilities. Thank you, and we hope you will consider joining us again soon!

10/10 Excellent

Jerdon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Good Morning Jerdon,Thank you for your feedback. We are glad that Hyatt Palm Springs's prime location made such a tremendous impact on you and your stay. We hope to welcome you back for another great stay!

8/10 Good

Phil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a quiet, clean and spacious canyon facing room. It had a working fridge, Keurig machine, coffee, 2 bottles of water, good coffee, tea...etc. The staff was friendly and the hotel was clean and had free underground parking. It's in a excellent centrally located area with many shops and restaurants all within a walking distance. I did not use the internet nor the TV.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Good Morning Phil,Thank you so much for choosing to stay with us at Hyatt Palm Springs. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver a memorable experience for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out. We appreciate your review and look forward to seeing you again!

2/10 Terrible

aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a unpleasant experience
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Good Morning Aaron,Thank you for your feedback. We're very sorry to hear about your experience, as this is not a typical occurrence for us. That said, we'd certainly be eager to hear more about what you feel could be improved. Please consider reaching out to us offline so we may better address your concerns. We look forward to hearing from you soon.

10/10 Excellent

arkel

Stayed 1 night in Mar 2024

4/10 Poor

Richard

Traveled with family
Disliked: Staff & service, amenities
Booked two rooms and requested that they be connected. To make sure that this could be done, I phoned from Canada and they confirmed that we would have connecting rooms. We arrived to find that this was not the case. After much time spent at the front desk, we did manage to get to get connecting rooms for the following day. This consumed a good deal of time and the people at the front desk were pleasant but really did not seem to know from one shift to the next what was on. The other difficulty was breakfast, which we paid for at the time of booking through Expedia and this was listed as Amenities: Free Breakfast. However, when we went to breakfast we found that it was only free to a certain extent and in the end we had to pay an extra $114.11 C. This should be a concern for Expedia since Expedia said that the accommodation included “free breakfast” so Expedia needs to define what “free breakfast” means.
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Good Morning Richard,We appreciate you taking the time to provide feedback on your stay. It's concerning to hear about the challenges you faced regarding the connectivity of your rooms despite prior confirmation. We strive for seamless communication within our team and regret any inconvenience this caused during your check-in process. Additionally, we recognize the confusion surrounding the breakfast amenity, especially when booking through third-party platforms. We encourage you to reach out to your booking site directly and let them know about this discrepancy. We value your patience and hope to have the opportunity to welcome you back, providing an experience that fully meets your expectations.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Lovely room and pool. Great fitness center.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Good Morning Sarah,It was a pleasure to host you at Hyatt Palm Springs. We're delighted to read that our inviting pool and well-equipped fitness center were just a couple of highlights of your stay. Thank you for being our guest, and we hope you'll join us again in beautiful Palm Springs.

6/10 Okay

Rob

Disliked: Staff & service, amenities, property conditions & facilities
Front desk never answers the phone. Does not meet the quality of service expected at a Hyatt property.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Good Morning Rob,Thank you for being our guest and sharing your feedback. Our team is usually known to be one of the best in the business, so we apologize for dropping the ball during your stay. Your comments will be shared with the team to ensure we do better going forward. We hope that otherwise you enjoyed your stay and will give us another opportunity to welcome you back and impress you with our improvements.

4/10 Poor

Lori

Stayed 4 nights in Mar 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very centrally located downtown Palm Springs. Big rooms with view of golf course. Just a bit noisy at night with cars going by. Staff are very helpful
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Good Morning Paul,Thank you for choosing to stay with us at Hyatt Palm Springs. Our goal is to provide every guest with lovely accommodations and friendly service, so we're thrilled this was the case for you. It's also great to read you were able to take advantage of our convenient location. However, we offer our sincere apologies for any disturbance you experienced in your room. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

6/10 Okay

Mary, St. Joseph

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was very worn & out of date. Beds were clean, but the rest of the property looked dirty & neglected, even the bathrooms. The location was great & the staff was nice, otherwise I’d probably skip this next time!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Good Afternoon Mary,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff, convenient location, and clean beds added to your experience. However, we apologize for any concerns about the appearance of the property. We'll keep your comments in mind, and we hope to see you again the next time you're in town.

2/10 Terrible

Yutong

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel is old but still dicent. However, we park our car in the hotel parking lot, and when we left, we saw the a nail on the tire. We had no choice but just run to the only tire shop opening at Sunday. 300 boxes to change a new tire.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Good Afternoon Yutong,Thank you for being our valued guest. We trust you had a comfortable stay during your time with us, but we're sorry you experienced a flat tire during your trip to Palm Springs. Although this can be stressful, we hope you were still able to enjoy exploring our beautiful area. Safe travels and we would be honored if you joined us again.

2/10 Terrible

Suzanne

Traveled with partner
Disliked: Staff & service
Absolutely terrible! Paid $350 for a Sunday night and I felt like we were at a Motel 6! No towels by pool asked 4 times only to be told they were washing them. There were only 10 people by the pool. Had to go get bath towels from our room. There were only 2 bath towels provided in the room so I requested more to be sent to the room. They never arrived so we had to dry off with hand towels. When I expressed my concerns with the front desk they could care less so I asked for a manager. I was told no manager was on duty (right, no manager on the entire property)! Don’t waste your money here!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Good Afternoon Suzanne,We appreciate your constructive feedback. Our goal is to keep our accommodations and facilities well-equipped, so we apologize for your experience. Rest assured, we'll remind our team members of the importance of friendly service, and your comments will be used as a training tool internally. Please consider giving us a second chance next time you travel to Palm Springs.

4/10 Poor

Rodrigo

Traveled with partner
Have a valet parking.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Good Afternoon Rodrigo,We are saddened that your time with us was less than ideal, and we apologize for failing to provide you with a five-star experience. We never want anyone to leave us feeling disappointed, so please reach out to us offline if you'd like to discuss your stay in more detail. Thank you for allowing us to host you, and we wish you all the best.

10/10 Excellent

david, redlands

Liked: Cleanliness, staff & service, amenities
Older property but great room. View of the mountains is best in the valley. Quiet but in the middle of everything.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Good Morning David,The mountain views are amazing, and we're so pleased they helped make your stay at Hyatt Palm Springs memorable. It's also great to know that our quiet, convenient location added to your experience. The next time you're in town, please come see us again.

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Was not sure if hotel had a parking but enough spaces on street with no restrictions.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Good Morning Christian,We always enjoy hearing from our guests, and we're glad our convenient location and friendly staff added to your experience. If your adventures bring you back to the area, please come see us again at Hyatt Palm Springs!

4/10 Poor

James

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
This property is perfectly located. Unfortunately, it is is desperate need for updating. The room need numerous repairs. Faucets loose, tiles falling off, doors rotting, etc. The carpets need cleaned, etc. We love the location, but please upgrade the property.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Good Afternoon James,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any concerns about the condition of the property, and we'll keep your comments in mind for future improvements. If you're in the area again, we hope you'll consider coming back to see us.

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for enjoying Palm Springs. Very comfortable.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Good Morning Kathy,It was such a pleasure having you as our guest recently! We're delighted you were comfortable during your stay, and we hope you took full advantage of the convenience our location affords our guests. Thank you for your perfect rating, and we hope you return soon!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking...
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Good Evening Gary,Thank you for staying with us at Hyatt Palm Springs and taking advantage of our prime location with a leisurely stroll. Your patronage is greatly appreciated and we look forward to welcoming you back soon.

6/10 Okay

Cody

Disliked: Property conditions & facilities, room comfort
Better Options Out There
The rotunda sure looked nice. And the room overall wasn't terrible. But this place leaves a lot to be desired. We were in the wing that overlooks Downtown in the front and the golf course in the back. The wing looked like it was last updated in 1990. And it didn't look particularly clean or well-maintained. Within the room there were a couple issues. 1) Leaky bathtub faucet. Not a huge deal but worth mentioning. 2) Rather loud HVAC system. Loud in general but it rattled too. 3) The additional resort fee is a bit of a joke but it is what it is. 4) The bedding. Just awful. The sheets were rough and uncomfortable. They either don't want to wash their duvets or refuse to buy ones that fit the beds. Ours was too small for the bed and was sandwiched in between sheets (personally I don't like it, but I do understand it's a thing). But come on, at least give me a decent quality blanket of the correct size. Not a great stay, but nice enough for two nights.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Good Morning Cody,Thank you for taking a moment to share your honest thoughts. We are disappointed that our accommodations were not what you expected. Providing comfortable and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.

10/10 Excellent

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Thulasi

Disliked: Cleanliness, property conditions & facilities
Worst Hyatt ever. Our room's trash wasn't taken out, there was a used wet towel in the bathtub, a used soap on the bath counter and puke smell on the couch. Dingy rooms and dirty place. Reception staff is good.
Response from General Manager on Feb 22, 2024
Good Morning Thulasi,Thank you for your feedback. While we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about cleanliness. We recognize the need for a fresh room, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodations.

4/10 Poor

Karmyn

Disliked: Staff & service, amenities, property conditions & facilities
This property is in a great location, however it is in great need of a renovation. I paid over $500.00 for one night and I did not have any wi-fi in my room and the AC did not work. There is a restaurant/bar downstairs but the room did not have any literature regarding the menu or hours. I would strongly not recommend staying here.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Good Evening Karmyn,While it was a pleasure having you as our guest, we are sorry you had a disappointing visit. Please know your comments about our accommodations are important to us, as we always want our guests to have a perfect visit. We are continually working to improve, and hope you'll give us another opportunity to welcome you back and impress you further.

6/10 Okay

Brett, Ventura

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms need some help. Great downtown location would expect better. Patio furniture needs to be replaced.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Good Morning, Brett,Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear you appreciated our downtown location. Your satisfaction is paramount to us, and we'll definitely address the areas you mentioned, particularly the room and patio furniture. Your feedback helps us improve. We look forward to welcoming you back soon and are committed to ensuring a more enjoyable experience next time.

8/10 Good

Kathryn

Stayed 2 nights in Feb 2024

2/10 Terrible

Jim

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Run down
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Good Morning Jim,Thank you for your honest review. We sincerely regret to learn of your disappointment. Your concerns will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Palm Springs.