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"We had to have our room changed because there was no heat. I was upgraded to a larger room, but we lost our view of the waterfalls. Which was significant to me. They did not charge me for the upgrade. It would have been nice if they had a coffee machine in the room. In order to get coffee in the morning, you needed to go to the hotel lobby. The heated bathroom floors were fantastic."

"The staff were very friendly and hospitable. It showed that they really cared about our comfort during the stay. The room was clean and cozy feeling. It was a great experience. "

"Hot tubs were great. Front facing rooms have a better overall scenic view. Ana at front desk was very helpful & professional. Andrew, the manager was very courteous."

"The property was clean. Staff was responsive and helpful answering any questions. My only issue is personal. I have a sore back from a previous injury. That being said, the mattress was not the best. Overall it was a good experience though."

"Staff isn’t from the south "

"Things were good, but not exceptional."

"Incredible view, gorgeous rooms, comfortable bed, and friendly staff."

"Had I known we would have stayed at a ground floor room (parking lot right in front of it... fact not mentioned during the Expedia booking experience), I never would have booked this place. Stayed awake half the night.... the next door neighbours were loud past 11p.m. despite the hotel's policy.... would not consider revisiting this place. "

"Great service, clean and inviting. Hotel is pet friendly. If I need to go back to the area I will book a room from here again. "