Palace Ski Lift

The only reason I gave this hotel 4 instead of 5 stars is the room layout. Otherwise, the hotel is exceptional. The property is beautiful, the staff is outstanding, and our stay was wonderful. We stayed in a Premier Room with stunning Matterhorn views. It was immaculate and featured dual sinks, a separate toilet, a soaking tub, steam shower, and sauna. The layout, however, could be improved. The vanity has very little counter space because the raised sinks occupy most of it. The soaking tub, located at the foot of the bed, prevents the balcony door from opening fully and blocks access to the steam shower and sauna when open. The desk is too close to the bed, so if someone is seated there, it's difficult to reach the closet or room entrance. We also noticed that sound insulation seemed limited, as hallway and neighboring room noise was easily heard. Despite these issues, this is a beautiful hotel with exceptional service. Better room functionality and soundproofing would make it an easy 5-star stay.

The breakfast was fresh and phenomenal. It was fresh and very tasty. The staff at the front desk was wonderful and helpful. The guy at the outdoor spa area was just rude or having a REALLY BAD day! The room as very clean. The view was fantastic from the beautiful balcony. I would stay here again in a heartbeat if I ever had to return to Zermatt. I would have liked the shower stall to be a bit cleaner but I get it, it is hard when they don't have AC and mold tends to grow in the shower stall. Make no mistake, I am saying it correctly---there is a shower stall and a bathroom stall in your room. It is not like a bathroom AT ALL. But still, I would stay here again.