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The Old Custom House

Property class: 4

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At The Old Custom House, you can look forward to a coffee shop/cafe, a hair salon, and a bar. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Bar
  • Housekeeping
The current price is ￥32,356
￥38,827 total
includes taxes & fees
Sep 6 - Sep 7

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

A hotel room with a bed, a bedside lamp, a chair, and a striped headboard.

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Signature Double Room

A room with a window overlooking a harbor, a cushion on the windowsill, and a curtain partially drawn.

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Signature Twin Room

A neatly made bed with two pillows, a striped headboard, a bedside lamp, and a small wooden cabinet.

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

A neatly made bed with white linens and a textured headboard, a bedside lamp, and a small bedside table with a drawer.

Standard Twin Room

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed
  • Free WiFi

View all photos for Double Room (Cosy)

A neatly arranged bedroom with a bed, bedside tables with lamps, a wardrobe, and framed pictures on the wall.

Double Room (Cosy)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Suite

A bedroom with a large bed, a brown leather sofa, a small bench, and a nightstand with a lamp.

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi
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About the neighborhood

Located in Padstow, The Old Custom House is near the beach. The area's natural beauty can be seen at Watergate Bay Beach and Fistral Beach. Looking to enjoy an event or a game while in town? See what's going on at Mount Wise Stadium, or consider a night out at King Arthur's Great Halls. Visit our Padstow travel guide
View more Inns in Padstow
Map
PL28 8BL, England, Padstow, South Quay

What's nearby

  • A coastal landscape with a grassy area, a white bench, rocky cliffs, and a pier extending into the sea.
    Padstow Harbour
    2 min walk - 0.2 km
  • A rugged coastline with rocky cliffs and the ocean.
    Cornwall National Landscape
    2 min walk - 0.2 km
  • Padstow Museum
    2 min walk - 0.2 km
  • Prideaux Place
    8 min walk - 0.7 km
  • Harbour Cove Beach
    8 min drive - 5.9 km

Getting around

  • St Columb Road Station
    17 min drive
  • Newquay (NQY-Newquay Cornwall)
    21 min drive

Restaurants

  • Oyster Catcher Pub
    23 min drive
  • The Seafood Restaurant
    1 min walk
  • Fee's Food
    22 min drive
  • Stein's Fish & Chips
    3 min walk
  • Surfside
    24 min drive

About this property

The Old Custom House

  • Upscale inn by the sea
  • Take advantage of a coffee shop/cafe, a hair salon, and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Smoke-free premises
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All guestrooms at The Old Custom House have amenities such as free WiFi. Guest reviews speak positively of the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Bathrooms with designer toiletries and tubs or showers
    • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)
During renovations, the inn will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Old Custom House?

As of Aug 18, 2026, prices found for a 1-night stay for 2 adults at The Old Custom House on Sep 6, 2026 start from ￥32,356, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Check-out is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps from Padstow Harbour and Padstow Museum. Cornwall National Landscape and National Lobster Hatchery are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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